software development operations occupations Work, Jobs in frome, som (with Salaries)

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- Up to £70,000 a year
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Release Manager

Clue Software
Bristol

Apply Now

Job details

Up to £70,000 a year
12 days ago

Qualifications

Microsoft Excel
Azure
Configuration management
Change management
Presentation skills
ITIL
Customer relationship management
Scrum
Software development
Agile
SaaS
Communication skills

Full job description

Role specifics

Salary range: up to £70,000
Reporting to: Head of Platform
Key stakeholders: Customer, Technology, Product and Support teams
Organisational Framework Level: 3
This is a remote-first role, with occasional travel to Bristol

About you/ Job Summary
As the Release Manager, you will be responsible for creating, owning, and improving the internal and customer-facing change process in Clue, and ensuring that all releases are successful. This includes application updates, patches, security improvements, customer-specific releases, and core roadmap releases. You will work collaboratively with all areas of the business and our customers to ensure the smooth deployment of all technology projects. You will be intellectually inquisitive and passionate about continuous improvement, results-focused and customer-obsessed, and eager to deliver high customer satisfaction at every step of the release cycle.

At Clue Software, we’re actively adopting AI to enhance our products and workflows. You'll bring curiosity and a willingness to leverage AI tools and approaches that drive innovation.

Key Accountabilities

Act as the 'go to' authority on all matters concerning Release Management at Clue.
Act as the Change Manager and governor of changes within Clue
Lead the Go-Live activities to deploy the software successfully.
Ensure releases are planned, according to the requirements and budget.
Create plans for the implementation and deployment as per the release schedule, including customer communications
Schedule the release readiness reviews before deployment and milestone reviews after each release.
Flexibility to support out-of-hours working on an ad hoc planned basis to facilitate releases in conjunction with the Support and Platform teams
Maintain documentation related to procedures on build and release, various notifications lists, and dependencies.
Communicate project-related tasks such as plans, timelines, requirements, etc. between different teams.
Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates.
Managing risks and resolving challenges that impact release scope, quality, and schedules.
Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected.

Key role measures

Percentage of customers on the latest release
Reduction in lead time from new releases getting rolled out to our customers
Increase in deployment frequency
Lead and execute effective change management processes to ensure smooth transitions across the organisation.
Release success percentage
Healthy post-release verification

Experience and skills

Our ideal candidate would have experience in the following areas:

5+ years of experience in a similar position, within a SaaS or technology environment
Excellent customer relationship management experience
Experience in managing and improving change and release processes
Experience in managing defects, both in production and development environments
Demonstrable knowledge of ITIL or similar service delivery methodologies with an emphasis on change management
Excellent knowledge of software development lifecycles
Strong communication skills, both written and oral, comfortable working with engineers and presenting to leadership
Process-oriented, can map processes, and conform to best practices.
Problem solver with a willingness to take ownership of issues to resolve.
Able to work independently and manage a variety of projects simultaneously.
An understanding and proficiency in working as an active member of an agile development team, and the ability to demonstrate a good knowledge of Scrum.
Proactive attitude with excellent analytical and problem-solving skills. Flexible and adaptable to ongoing change.
Knowledge of configuration management, including hardware configurations
Experience in Continuous Integration and Continuous Development (CI/CD) systems in Azure.
Advanced Excel knowledge (dynamic queries, Power Query, linking between sheets/workbooks etc.)

Diversity, Equity and Inclusion
We believe that seeing the world from all sorts of angles makes life better for all. We want you to know that the things that make you an individual, like your identity, age, ethnicity, religion, ability and background, are things that we choose to celebrate and support.
We are a scale-up company, and as we continue to grow, we are passionate that having a diverse, inclusive and authentic workplace will remain at our core. We are creating an inclusive environment where our people can thrive.
Our values are aligned and at the heart of everything we do. We are respectful, united, rigorous, relentless and ethical.

Apply Now

Refine Your Search

software development operations occupations jobs in frome, som

Release Manager

Software Engineer - Bazel / Build Systems

Software Engineer

Senior Site Reliability Engineer

DevOps Practice Lead

Forward Deployed Engineer - Security Clearance Required

DevOps Engineer

Cloud DevOps Architect Consultant, Platform Engineering, Defence and Security, Technology & Transformation

Continuous Integration Engineer

Senior DevOps Engineer

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