Assurance senior Work, Jobs in Fulham, Gtl (with Salaries)

Senior Client Care Manager
Chanel —London
- Full-time
- Customer service
- Salesforce
- IT
- Employee assistance programme
- Employee discount
11d
Talent Development Partner
Pinnacle Group —London
- £45,000 a year
- Hybrid work
- Hospitality
- Management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
BPO Senior Manager
Wayfair —London
- £72,500 - £105,125 a year
- Full-time
- Microsoft Excel
- Customer service
- Travel
- Employee discount
- Gym membership
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Operation Manager
THE WIGGETT GROUP —Brentwood
- £65,000 - £75,000 a year
- Full-time
- Maintenance
- Team management
- Contracts
Quick apply
2d
Senior Quality Assurance Manager
Amiro Solutions Group Ltd. —Watford
- £8,333 a month
- Full-time
- Analysis skills
- Continuous improvement
- In-person
Quick apply
13d
Senior Risk and Assurance Manager
Marie Curie —London
- £54,000 - £57,500 a year
- Full-time
- Hybrid work
- Hospice
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Projects & Governance Officer
Pinnacle Group —London
- £40,000 - £45,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Head of Membership
Maison Estelle —West London
- Full-time
- Leadership
- Communication skills
- School
- Employee discount
Quick apply
Patient Access Manager
HCA Healthcare UK —London
- Full-time
- Customer service
- Communication skills
- Employee discount
9d
Head of Enforcement
Hozah —Croydon
- From £50,000 a year
- Full-time
- Hybrid work
- Supervising experience
- In-person
- Work from home
Quick apply
15h
Investigator - London
ICRIR —London
- £46,000 a year
- Overtime
- Hybrid work
- IT
- Communication skills
- Flexible schedule
PMO Manager
NextStep —London
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- PMP
- Analysis skills
Quick apply
11d
Senior Housing Practitioner
Support When It Matters —Hackney
- £33,000 - £33,500 a year
- Full-time
- Microsoft Outlook
- Project management
- Travel
Quick apply
2d
Senior Project Manager
Secret Intelligence Service —London
- From £72,793 a year
- Hybrid work
- PMP
- Travel
- IT
- Annual leave
- Work from home
Senior Housing Manager
Pinnacle Group —London
- £39,000 - £41,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
8h
Head of Estates Operations
British Transport Police —London
- £72,436.28 a year
- Full-time
- Engineering
- Leadership
- Communication skills
- Annual leave
- Gym membership
Quick apply
2d
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
11d
Senior BPA Transition Manager
Standard Life —London
- Up to £90,000 a year
- Presentation skills
- Annual leave
7d
People Operations Generalist
Splendid Hospitality Group —Watford
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount

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Senior Client Care Manager

Chanel -
London

Apply Now

Job details

Full-time
11 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Customer service
Salesforce
IT
Leadership
Communication skills

Full job description

Senior Manager, Client Care

Location: CHANEL Head office, London

Contract: Permanent, Full-Time

Your role @CHANEL:

The successful candidate will lead our Client Care Advisor teams in delivering personalised, exceptional, luxury experience across key CHANEL client touchpoints. This role will oversee our Client Care department supporting Fashion, Fragrance & Beauty and Watches & Fine Jewellery, ensuring a seamless experience representing our Brand values, while guiding clients along their in-Boutique and Online purchase journey.

What impact you can create at Chanel:

Lead, coach and develop the Client Care team, ensuring strong engagement and a positive work environment that reflects CHANEL’s brand values and delivers exceptional client experiences, against key KPIs and SLAs
Contribute to the development and implementation of the Client vision, aligning the function with CHANEL’s broader strategic objectives.
Bring excellent organisational and problem-solving skills to manage a fast-paced operational environment, ensuring policies, standards and processes are well understood, executed and continuously improved.
Drive a client centric mindset, staying aware of industry trends and partnering closely with Fashion, WFJ, F&B Head Office and Boutique teams to ensure a seamless in Boutique and Omnichannel journey.
Demonstrate strong leadership skills with a self-driven, transformation focused mindset
Leverage IT platform experience to drive the technical evolution of the Client Care centre, while identifying opportunities for continuous operational and technical improvement
Champion a client centric insights culture, serving as the lead for Client Care data to build insightful reports to support the wider business.
Monitor and report on KPIs service levels to develop an understanding of behaviours, evolution and opportunities
Champion cross department and regional collaboration, driving roadmaps, assessing and prioritising functional development to ensure the highest value opportunities are pursued

What you will bring to the role:

Exceptional customer service skills, with a deep understanding of luxury, Retail and E-Commerce
Strong leadership ability to guide and inspire a high performing team while aligning Client Care with broader brand objectives.
Excellent communication and collaboration skills, partnering effectively with cross functional stakeholders and IT teams.
Resilience, adaptability and a consistently solution‑oriented mindset
A positive, enthusiastic and empathetic approach to both clients and colleagues.
Strong technical skills, with attention to detail and experience using client management platforms (Salesforce experience preferred).

You are energised by:

Thrive in a fast‑paced, highly collaborative environment across regional, local and global teams and being the driving force for the Client Care of the future
Nurture team knowledge by encouraging curiosity, continuous learning and development
Foster meaningful, memorable experiences for clients across all interactions.
Apply strong problem‑solving skills to resolve challenging situations quickly and empower the team to do the same.
Being the expert for Client Care data and insights, with ownership of key processes, tools, and strategic initiatives.
Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
- Restoring Nature and Climate
- Investing in Circularity
- Advancing dignity and prosperity
- Promoting the autonomy of women

What you will gain from this experience:

Contribute to a people focused culture where your impact and expertise are valued
Being part of a dynamic team, whilst developing your knowledge of the evolving luxury industry
An opportunity to work with senior stakeholders and influence business decisions
Strengthen your ability to use technology as a powerful tool to support and enhance business operations of the future
Serve as the lead for Client Care within the House, ensuring alignment and consistent knowledge sharing across the UK and Ireland as well as best practice sharing to Canada and South Africa.
The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

Benefits at CHANEL

Our employee benefits have been created to support you across your professional and personal life by offering you:

Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
Platforms: Multiple Platforms to support across Wellbeing
Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
Benefits are eligibility dependent and subject to change at any time

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

Apply Now

Refine Your Search

assurance senior jobs in fulham, gtl

Senior Client Care Manager

Talent Development Partner

BPO Senior Manager

Commercial Director

Operation Manager

Senior Quality Assurance Manager

Senior Risk and Assurance Manager

Projects & Governance Officer

Head of Membership

Patient Access Manager

Head of Enforcement

Investigator - London

PMO Manager

Senior Housing Practitioner

Senior Project Manager

Senior Housing Manager

Head of Estates Operations

Customer Service Manager

Senior BPA Transition Manager

People Operations Generalist

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