Customer care manager Work, Jobs in Fulham, Gtl (with Salaries)

Relief Hostel Manager/Service Manager (12 months Fixed Term)
LHA London Ltd —London
- £37,500 - £40,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Management
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Customer Relationship Manager
Youngman Lovell Ltd —London
- £24,420.00 - £48,510.43 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
Quick apply
14d
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
Customer Success Manager
Insurity —London
- £39,000 - £77,000 a year
- Microsoft Powerpoint
- Data analysis skills
- English
- Annual leave
- Referral programme
Quick apply
13d
Global Head of Customer Support
TeamViewer Germany GmbH —London
- Hybrid work
- Travel
- Leadership
- Employee discount
Quick apply
Customer Support - Manager, LONDON
nsave —London
- Full-time
- Communication skills
- Annual leave
- Gym membership
Quick apply
Customer Support Lead
Legl —London
- Hybrid work
- AI
7d
Customer Success and Support Lead
H2 Cognitive Designs Ltd —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Python
Quick apply
6h
Customer Care Manager
One Retail Group —London
- Hybrid work
- Customer service
- Continuous improvement
- AI
7h
Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station
Bennett Hay —London
- £35,651 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Annual leave
Quick apply
17h
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
Senior Customer Success Manager
YOOBIC —London
- Hybrid work
- Hospitality
- Annual leave
- Employee assistance programme
Quick apply
3d
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
13d
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
13h
Founding Customer Experience Lead
Odin —London
- £75,000 - £102,000 a year
- Full-time
- Remote
- AI
- Annual leave
- Sick pay
11d
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Customer Success Manager
Emburse —London
- £63,000 - £70,000 a year
- Full-time
- Spanish
- Analysis skills
- Bachelor's degree
Client Services Manager
Crisp Accountancy —Hatfield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- English
- Annual leave
- Flexitime
Quick apply
6d
Lead Receptionist
BidvestNoonan —London
- £40,800 a year
- Full-time
- Customer service
- Front desk
- Employee discount
Quick apply
11d

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customer care manager jobs near fulham, gtl

Relief Hostel Manager/Service Manager (12 months Fixed Term)

LHA London Ltd
London

Quick apply

Job details

Permanent | Full-time
£37,500 - £40,000 a year
10 days ago

Benefits

Health & wellbeing programme
Additional leave
Cycle to work scheme
On-site gym
Season ticket loan
Annual leave
Discounted or free food
Company pension
Company events
Employee assistance programme
Private medical insurance
Employee discount
Gym membership
Enhanced maternity leave
Bereavement leave
Life insurance
Sick pay

Qualifications

Microsoft Word
Hospitality
Management
Customer service
English
Cost control
Numeracy
Mentoring
Organisational skills
Leadership
Communication skills
Hospitality management

Full job description

Job Title: Relief House Manager (12 months Fixed Term)
Reporting to: Operations Manager
Salary: £37,500 to £40,000 per annum
Hours: 40 hours per week
Job Location: Central London - Various LHA Sites

About LHA London

LHA London has been providing quality accommodation since 1940. We operate thirteen large hostels, offering affordable living for nearly 2000 young people across London. Our residents are students or professionals, often new to the city, who rely on LHA for a safe, welcoming, and well-run home during a pivotal time in their lives.

Main Purpose of the Role

As Relief House Manager, you will be the operational lead to sites. You will drive performance across all areas, guest satisfaction, compliance, people development and financial control.

This is a hands-on leadership role where you will:

Set and maintain high operational standards
Deliver exceptional guest experiences
Embed a strong team culture rooted in ownership and results
Drive income and manage costs with commercial discipline
Champion system improvements, automation, and digital efficiency
Lead meaningful change and continuous improvement initiatives

Key Responsibilities

Lead all daily operations to ensure the smooth running of the hostel
Create a welcoming, responsive, and high-quality experience for all residents and volunteers
Motivate, manage, and develop a diverse team of staff and volunteers
Promote a strong team dynamic built on trust, clarity, and shared goals
Actively manage LHA’s booking and revenue systems to optimise occupancy and profitability
Maintain strict budget oversight and cost control
Drive operational excellence by identifying inefficiencies and leading targeted improvements
Leverage technology and automation to streamline key processes
Ensure high standards across compliance areas: Health and Safety, Fire Safety, Risk Management, Food Hygiene, and Building Maintenance
Coordinate volunteer engagement and ensure strong integration within the team
Use data, guest feedback, and audits to continually raise service and operational standards

What You Will Bring

Proven experience managing people and operations in hospitality, residential, or service-led environments
Passion for delivering an outstanding guest or customer experience
Skilled in leading change, improving systems, and driving operational impact
Commercial mindset with experience in budget management and cost control
Confident user of digital tools and booking/operational software
Strong communicator with the ability to engage and motivate teams
Calm under pressure and able to manage peaks in demand with clarity and focus
Flexible and solutions-driven approach to challenges

Why Join Us?

You will lead one of LHA’s flagship hostels, where your work directly shapes the experience of hundreds of residents. We offer real autonomy, visible impact, and meaningful leadership.

Our Benefits Include:

33 days annual leave (including bank holidays)
Extra day off for your birthday after one year of service
Free onsite meals and gym access
Enhanced pension (5% employee, 7% employer, matched up to 10%)
Cycle to Work scheme and Season Ticket Loan
Employee Assistance Programme with 24/7 mental health and GP support
Enhanced maternity pay
Death in service coverage
Quarterly employee recognition awards
Opportunities for professional development and internal progression
Inclusive staff events and networking opportunities

Job Types: Full-time, Permanent

Pay: £37,500.00-£40,000.00 per year

Benefits:

Additional leave
Bereavement leave
Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Enhanced maternity leave
Gym membership
Health & wellbeing programme
Life insurance
On-site gym
Private medical insurance
Sick pay

Experience:

Hospitality management: 4 years (required)

Work authorisation:

United Kingdom (required)

Willingness to travel:

100% (required)

Work Location: In person

Quick apply

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customer care manager jobs in fulham, gtl

Relief Hostel Manager/Service Manager (12 months Fixed Term)

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