JOB DESCRIPTION
Are you ready to make an impact in a client-facing role within a market-leading team? As a Client Service Manager – Analyst or Associate in the Depositary Receipts business, you will be a key point of contact for managing the DR issuer client base alongside the Relationship Manager. You'll coordinate personalized service delivery, respond to client inquiries, manage operational deliverables, and support special projects. We offer a collaborative environment focused on your growth, skill development, and the opportunity to work on global initiatives.
As a Client Service Manager, you will cover the Depositary's issuer client base (Corporate share issuers), coordinate with internal functional groups, and provide support around compliance, legal, and operational requirements. You'll interact with Corporate issuers, custodian banks, registrars and stock exchanges, representing the business in both external and internal situations. You will report to a lead Client Service Manager in London and have scope to participate in global projects and initiatives.
Job responsibilities
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Work with Sales and Relationship Managers to provide solutions to ADR issuer clients.
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Advise clients on activity in their depositary receipt program.
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Participate in account planning sessions and execute deliverables.
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Assist clients with dividend payment processes, annual general meetings, proxy voting, and corporate actions.
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Translate local market corporate events to advise clients on their impact on depositary receipt programs.
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Manage documentation and execution of transactions for Employee Share Awards.
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Facilitate proactive information flow between clients and their investors.
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Coordinate fulfilment of compliance, legal, and internal requirements.
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Represent the business in external and internal situations.
Required qualifications, capabilities, and skills
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Experience in asset servicing, including proxy voting, operations, corporate actions, transfer agency, or custody.
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Strong communication skills, both verbal and written.
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Hands-on approach with attention to detail.
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Strong due diligence and integrity.
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Self-motivated and proactive with a desire to learn and succeed.
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Ability to work within tight time-frames with minimal errors.
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Excellent prioritization and organizational skills.
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Professional, innovative attitude and team approach.
Preferred qualifications, capabilities, and skills
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Experience supporting DR issuer clients or working in securities services.
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Experience collaborating with cross-functional teams.
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Proactive approach to learning and professional development.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
