Picture this: it’s late, and the world outside has slowed down, and you’re the reassuring presence welcoming our night guests. You check them in with ease, answer their questions, and make sure they feel instantly at home.
As the night unfolds, you might be preparing a late-night snack, helping set up for breakfast, or lending a hand to housekeeping so everything is ready for the morning.
No two nights are ever the same, sometimes you’re handling bookings and calls, other times you’re supporting across departments to keep the hotel running smoothly. Whatever the task, you approach it with warmth, efficiency, and care.
As a Night Guest Service Team Member, you’re not just working behind the scenes, you’re creating comfort, safety, and those thoughtful touches that guests will remember long after they leave.
Our team are the heart and soul of all we do. Here’s what you’ll be up to:
- Ensuring that all guests receive a warm welcome and recognising our loyal members.
- Managing calls, requests and reservations with ease.
- Being flexible to support the team where needed – from bar service to light cleaning.
- Working with the other departments to create memorable moments for our guests by paying attention to the details.
We live by our values – and we’d love you to bring them to life every day:
- Nimble – you adapt quickly to changing guest needs and unexpected situations.
- Open – you’re welcoming, communicates clearly and confidently with guests and colleagues.
- Brilliant – you take pride in ensuring that every guest feels valued and receives exceptional service.
- Honest – you’re open and transparent, ensuring clear communication and accountability at all times.
Show up with your spark and care for others, and we’ll provide the tools for you to thrive.
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) – confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts – stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts – enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance – peace of mind for you and your loved ones.
- Salary Sacrifice – Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
- Stream – access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - Auto enrolment into the company pension scheme.
- Learning & Development - Opportunities available to progress your skills and career.
Built in 1906 as the headquarters of the North Eastern Railway, The Grand, York is a striking example of early 20th-century architecture. Designed by William Bell and Horace Field, the building showcases elegant marble interiors, oak-panelled rooms, and the majestic Grand Boardroom.
A cherished landmark in the heart of Yorkshire, The Grand was lovingly restored to its original splendour in 2010. Today, it stands as an award-winning five-star hotel, welcoming guests with the warmth, charm, and character of true Yorkshire hospitality.
