Head of digital Work, Jobs in Fulwood, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
5d
Procurement Professional
BAE Systems —Preston
- From £27,000 a year
- Oracle
- ERP systems
- Microsoft Office
9d
Head of Marketing
Evolve-Energy —Lytham St. Annes
- £65,000 - £80,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Project management
Quick apply
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- £60,000 a year
- Hospitality
- Bar
- Hotel
CRM Manager
Hakim Group —Darwen
- £35,000 - £55,000 a year
- Full-time
- Leadership
News and Business Reporter
Farmers Guardian Ltd —Preston
- Hybrid work
- Driving
- IT
- AI
- Annual leave
- Employee assistance programme
Quick apply
Head of IT and Digital Services
Bury Council —Bury
- £52,915 - £55,795 a year
- Leadership
6d
H&S Coordinator
Dr. Oetker —Leyland
- Full-time
- Free parking
- Annual leave
4d
Paid Media Manager
Right at Home UK —Liverpool
- £40,000 - £46,000 a year
- Full-time
- Hybrid work
- Travel
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
11d
Communications & Campaigns Manager
Lancashire Women —Accrington
- Up to £36,968 a year
- Part-time
- Bachelor's degree
- In-person
- Health & wellbeing programme
- Sick pay
Quick apply
Assistant Project Manager/ Sub Agent
MWHTreatment —Preston
- Contracts
Graphic Designer - 12 month Temporary (Maternity Cover)
James Hall & Co Ltd —Preston
- Temporary
- Social media management
- Communication skills
- Free parking
- Annual leave
Quick apply
12d
Workplace Operations Manager
careium —Blackburn
- £35,000 - £38,000 a year
- Organisational skills
- Communication skills
- Office experience
- Annual leave
7d
Associate Head of School (Research and Knowledge Exchange), School of Initial Teacher Education
Edge Hill University —Ormskirk
- Full-time
- Hybrid work
- University
- AI
- School
- Annual leave
- Employee assistance programme
13d
Procurement Manager
East Lancashire Hospitals NHS Trust —Blackburn
- £49,387 - £56,515 a year
- Full-time
- Travel
10d
Junior Copywriter (Full Time)
QUEST Personal Care Global Ltd —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
3d
Learning & Development Manager
Harrison Drury —Preston
- Hybrid work
- Microsoft Office
- Project management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Head of Brand and Marketing
Burnley FC in the Community —Burnley
- £45,000 - £50,000 a year
- Monday to Friday
- Marketing
- Marketing
11d
Head of Information Management
Assystem —Bolton
- Engineering
2d
Head of Change
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Hybrid work
- Agile
- Financial services
- Communication skills
Quick apply
3d

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
5 days ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

head of digital jobs in fulwood, lan

Head of Customer Experience

Procurement Professional

Head of Marketing

General Manager

CRM Manager

News and Business Reporter

Head of IT and Digital Services

H&S Coordinator

Paid Media Manager

Communications & Campaigns Manager

Assistant Project Manager/ Sub Agent

Graphic Designer - 12 month Temporary (Maternity Cover)

Workplace Operations Manager

Associate Head of School (Research and Knowledge Exchange), School of Initial Teacher Education

Procurement Manager

Junior Copywriter (Full Time)

Learning & Development Manager

Head of Brand and Marketing

Head of Information Management

Head of Change

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