Director of customer service Work, Jobs in Gamlingay, Cam (with Salaries)

Head Of Food Operations
Medirest —Trumpington
- £65,000 a year
- Full-time
- Continuous improvement
- Food service
- Organisational skills
Head of Governance & Customer Disruption
easyJet —Luton Airport
- Full-time
- Hybrid work
- Hotel
- Analysis skills
- Computer networking
- Annual leave
10d
Estates Director
hireful —Bedford
- £70,000 - £75,000 a year
- IT
- Communication skills
Quick apply
Site Director
MAPP —Bedford
- £70,000 - £75,000 a year
- Full-time
- Organisational skills
- Time management
Deputy Head of Campus Experience
Oaklands College —Welwyn Garden City
- £34,640 - £37,860 a year
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
5d
Head of Commercial Operations - Drainage Solutions
ACO Technologies plc —Bedford
- Hybrid work
5d
eCommerce Migrations Director UK & ROI
Worldpay (UK) Limited —Cambridge
- Bachelor's degree
- Organisational skills
Quick apply
7d
New Business Director - Bank Facing Enterprise Sales
PayPoint —Welwyn Garden City
- Full-time
- Hybrid work
Quick apply

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Head of Governance & Customer Disruption
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Head Of Food Operations

Medirest -
Trumpington

Apply Now

Job details

Full-time
£65,000 a year

Qualifications

Operations management
Profit & loss
Continuous improvement
Food service
Organisational skills
Food safety
Leadership
Financial acumen
Communication skills

Full job description

Head of Food Operations

Addenbrooke’s Hospital, Cambridge

Full-time | Senior Leadership Role

About the Role

We are seeking a dynamic and experienced Head of Food Services to lead and elevate food operations within our soft FM contract at Addenbrooke’s Hospital.

This is a high-impact leadership role where you will drive excellence in service delivery, innovation, compliance, and customer experience across a large-scale healthcare environment. As a key member of the Senior Leadership Team, you will play a pivotal role in shaping strategy, delivering commercial performance, and creating a high-performing, engaged team culture.

About the Contract

Our Addenbrooke’s Hospital contract is a flagship healthcare operation, delivering a wide range of services including cleaning, portering, patient feeding, and retail.

Serving a major teaching hospital with a large and diverse patient population, this is a complex, fast-paced and rewarding environment where high standards and innovation are essential.

Key Responsibilities

Operational Leadership

Develop and deliver the food service strategy in line with business and client objectives
Drive innovation across food delivery, sustainability, and customer experience
Lead continuous improvement initiatives across all food services

Operational Excellence

Oversee day-to-day food operations, ensuring high standards in quality, hygiene, and safety
Monitor KPIs and SLAs, driving performance and minimising deductions
Ensure compliance with HACCP, Food Safety Act, and all relevant legislation
Maintain brand standards and contractual obligations

Leadership & People

Lead, coach, and develop a team of managers to create a high-performance culture
Drive engagement, wellbeing, and inclusion across the workforce
Ensure effective performance management and succession planning
Promote a customer-first mindset across patient, visitor, and retail services

Client & Stakeholder Engagement

Act as the senior point of contact for all food services
Build strong, collaborative relationships with the client
Deliver an exceptional customer experience aligned to client values
Lead service improvement initiatives to enhance satisfaction and retention

Financial & Commercial

Manage budgets, forecasts, and cost controls to ensure profitability
Identify growth opportunities and operational efficiencies
Understand and manage contract risks and commercial obligations

Health & Safety

Champion a zero-harm culture and safe systems of work
Ensure all teams are trained, equipped, and supported to work safely

Sustainability & Innovation

Lead sustainable practices including waste reduction and responsible sourcing
Stay ahead of industry trends and introduce innovative solutions

About You

We’re looking for a confident and inspiring leader who thrives in a fast-paced healthcare environment.

Key Experience & Skills

Minimum 3+ years in operational management, including 1+ year in food service leadership
Proven experience managing large, diverse teams and developing managers
Strong commercial and financial acumen with P&L responsibility
Deep understanding of food safety, compliance, and service standards
Excellent stakeholder management and communication skills
Passion for food, innovation, and delivering exceptional customer experiences
Strong organisational skills with the ability to prioritise and deliver results

Leadership Attributes

Curious – Innovative, solution-focused, and forward-thinking
Confident – Sets clear standards, develops others, and delivers results
Courageous – Leads with integrity, challenges constructively, and drives positive change

Why Join Us?

Be part of a flagship healthcare contract with real impact
Lead a large and diverse team in a meaningful environment
Shape the future of food services in a major NHS hospital
Opportunities for career growth and development

Apply Now

Refine Your Search

director of customer service jobs in gamlingay, cam

Head Of Food Operations

Head of Governance & Customer Disruption

Estates Director

Site Director

Deputy Head of Campus Experience

Head of Commercial Operations - Drainage Solutions

eCommerce Migrations Director UK & ROI

New Business Director - Bank Facing Enterprise Sales

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