Build Communities. Create Experiences. Make a Difference.
At Fusion Students, we believe student accommodation should be much more than just a place to live.
We create vibrant communities where students feel safe, supported and inspired. From the moment a resident walks through our doors, we strive to deliver an exceptional experience that helps them settle into university life, make lifelong friendships and create memories that last far beyond graduation.
We're looking for an enthusiastic, passionate and people-focused Community Manager to join Team Fusion.
If you thrive in a fast-paced environment, love building relationships and enjoy creating experiences that bring people together, this could be the perfect opportunity for you.
About the Role
As our Community Manager, you'll be the heartbeat of the building.
You'll lead the day-to-day resident experience, ensuring every student receives an exceptional level of customer service whilst supporting the General Manager with the smooth operation of the property.
This is an incredibly varied role where no two days are ever the same. One minute you'll be welcoming new residents and delivering property tours, the next you'll be planning an exciting wellbeing event, supporting a resident who needs help, coaching your front-of-house team or working with local universities to strengthen our community partnerships.
You'll be responsible for creating an environment where students genuinely feel at home.
What You'll Be DoingCreating an Exceptional Resident Experience
You'll be responsible for delivering outstanding customer service throughout every stage of the resident journey.
This includes:
- Welcoming prospective and existing residents with warmth and professionalism.
- Building meaningful relationships with students throughout their stay.
- Supporting residents during arrivals, departures and everything in between.
- Handling enquiries, concerns and complaints with empathy and professionalism.
- Identifying opportunities to improve the resident experience through feedback and engagement.
- Supporting residents with wellbeing initiatives and signposting additional support where appropriate.
- Ensuring every resident interaction reflects the Fusion brand and values.
Bringing the Community to Life
Community is at the heart of everything we do.
You'll lead the planning, organisation and delivery of an exciting annual events calendar that encourages students to connect, socialise and make the most of their university experience.
This includes:
- Wellbeing campaigns
- Cultural celebrations
- Seasonal events
- Social activities
- Charity initiatives
- Welcome and induction events
- Exam wellbeing programmes
- Resident competitions
- Community partnerships
You'll also work closely with local universities, student unions and community organisations to build meaningful relationships that enhance the student experience.
Supporting Property Operations
Working alongside the General Manager, you'll help ensure the building operates safely, efficiently and to the highest standards.
Your responsibilities will include:
- Supporting daily operational activities.
- Conducting regular visual inspections of the property.
- Reporting maintenance, housekeeping and safety issues.
- Assisting with compliance documentation.
- Supporting fire safety procedures and evacuation drills.
- Coordinating contractor access.
- Helping maintain exceptional presentation standards across the building.
- Supporting move-in and move-out periods.
Leading the Front of House Team
As Community Manager, you'll play an important role in developing and supporting the Concierge team.
You'll:
- Lead by example.
- Coach and motivate colleagues.
- Support onboarding and training.
- Provide regular feedback.
- Create a positive and collaborative working environment.
- Help build a culture where everyone feels valued and supported.
Driving Occupancy & Commercial Success
The Community Manager also plays a key role in supporting the property's commercial performance.
You'll:
- Deliver engaging property tours.
- Convert enquiries into bookings.
- Support rebooking campaigns.
- Promote resident referral opportunities.
- Work closely with the Sales Team.
- Maintain accurate CRM records.
- Monitor engagement and occupancy KPIs.
- Help identify opportunities to improve resident satisfaction and retention.
What We're Looking For
We're looking for someone who genuinely loves working with people.
You'll be someone who enjoys solving problems, building relationships and creating memorable experiences.
You'll have:
- Exceptional customer service skills.
- Outstanding communication skills.
- A positive, friendly and approachable personality.
- Strong organisational skills with excellent attention to detail.
- The ability to remain calm under pressure.
- Confidence managing multiple priorities.
- A proactive and solution-focused mindset.
- Creativity and enthusiasm for planning events and engaging communities.
- A genuine passion for delivering exceptional experiences.
Experience You'll BringEssential
- Experience working within customer service, hospitality, retail, leisure or residential living.
- Experience supporting or supervising a team.
- Experience managing customer enquiries and resolving issues.
- Good IT skills and confidence using Microsoft Office and CRM systems.
- An understanding of health and safety responsibilities within a customer-facing environment.
Desirable
- PBSA experience.
- Hospitality management.
- Residential management.
- Events or community engagement experience.
- Student accommodation.
- Sales or customer relationship management.
- Social media and content creation experience.
Why Join Fusion?
At Fusion, we invest in our people because we know exceptional teams create exceptional resident experiences.
When you join us, you'll become part of a supportive, ambitious and collaborative team where your ideas are valued and your development matters.
You'll benefit from:
- Competitive salary.
- Career progression opportunities across a growing business.
- Ongoing learning and development.
- A collaborative and supportive culture.
- The opportunity to shape the resident experience.
- Regular team events and recognition.
- Working within beautiful, design-led student communities.
- The chance to genuinely make a difference in students' lives every day.
Our Values
Everything we do is guided by our values:
One Team – We work together and support one another.
Passionate Game Changers – We challenge ourselves to be better every day.
Property by Heart – We care deeply about our residents, our colleagues and our communities.
Winning with Honour – We do the right thing, always.
Ready to Join Team Fusion?
If you're passionate about creating communities where students feel they belong, we'd love to hear from you.
Apply today and become part of a team that's redefining student living—one experience at a time.
Pay: £36,000.00-£38,000.00 per year
Benefits:
- Company pension
- Employee discount
- Financial planning services
- Health & wellbeing programme
- On-site gym
Work Location: In person
