NHS England leads the NHS in England to deliver high‑quality care for all. We support NHS organisations to improve outcomes for patients and communities, achieve best value for taxpayers and drive continuous improvement across the NHS. Our work is underpinned by the NHS Constitution values of respect and dignity, compassion, commitment to quality of care, improving lives, working together for patients and ensuring everyone counts.
This role sits within Systems, Transactions and Operations (STO) in People and Organisational Development. STO delivers efficient, accurate and customer‑focused HR, OD and recruitment services across NHS England, supporting managers, staff and candidates across national, regional and corporate directorates. The team works in a centralised service model with a strong focus on confidentiality, accuracy and customer service.
We are looking for STO HR Operational Support Administrators to provide high‑quality administrative and transactional support across HR, OD and recruitment services. You will play a key role in supporting end‑to‑end processes, maintaining accurate records and acting as a first point of contact for routine and sometimes confidential queries.
This is a varied role suited to someone who is organised, detail‑focused and committed to delivering a positive experience for colleagues, managers and candidates.
Key Responsibilities
Provide effective administrative and transactional support across HR and recruitment operations
Act as a first point of contact, responding to routine queries and escalating issues appropriately
Accurately input, update and maintain data across HR, recruitment and workforce systems
Manage shared inboxes, correspondence and records efficiently
Support projects through action tracking, document control and maintenance of logs
Work collaboratively with colleagues to deliver a consistent, customer‑focused service, supporting the delivery of service level agreements and key performance indicators for the function
Maintain confidentiality and comply with GDPR and information governance requirements at all times
Please note that this role will be 100% in person working at the NHS England Office in Leeds.
If you have applied for this role recently please do not re-apply.
NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.
Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services.
In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.
If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
What We’re Looking For:
Essential
GCSE level education, including English and Mathematics
Knowledge and skills in the use of Microsoft Office products including Word, Excel and PowerPoint
Experience working in an office or team‑based administrative environment
Understanding of confidentiality, GDPR and information governance
Experience using IT systems for accurate data entry and record management
Strong written and verbal communication skills
Attention to detail to deliver right first time responses to queries
A professional, organised and customer‑focused approach
Ability to work on own initiative within defined policies and procedures, and as part of a team
Ability to attend the NHS England offices at Wellington Place, Leeds 100% of the working week
Desirable
Ability to use AI
Equality, Diversity and Inclusion
NHS England is committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from all sections of the community and are committed to equality, diversity and inclusive working practices.
The band for this role is subject to full evaluation and is indicative at the time of advert.
If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!
Secondments
Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.
You can find further details about the job, in the attached Job Description and other supporting documents.
Please note that the reason for the fixed term of this contract is short term vacancy.
