Customer service team lead Work, Jobs in Garstang, Lan (with Salaries)

Sprint Master & Team Lead
Citrus-Lime —Ulverston
- From £55,000 a year
- Full-time
- APIs
12d
Store Lead
DULUX DECORATOR CENTRE —Preston
- Rotating shift
- Sales
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Customer Planning & Demand Lead
Science in Sport Group —Blackburn
- Up to £50,000 a year
- Doctoral degree
- Analysis skills
- Organisational skills
- Employee discount
Lettings Team Leader
Sell UK Property Ltd —Burnley
- £28,500 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
- Annual leave
Quick apply
7d
Reception & Administration Lead
St Catherine's Hospice —Walton le Dale
- £26,616 a year
- Full-time
- Customer service
- Supervising experience
- Hospice
- Free parking
Quick apply
6d
Customer Service Team Leader
William Hill —Bolton
- £27,941.96 a year
- Temporary
- Customer service
- Supervising experience
- Employee discount
3h
Credit Decisioning and Systems Lead
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Hybrid work
- System design
- Analysis skills
- Financial services
Quick apply
Cafe Team Leader
Tesco UK —Preston
- £14.12 an hour
- Full-time
- Hospitality
- Customer service
- Café
7d
Technical Systems Lead
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Hybrid work
- System design
- Analysis skills
- Financial services
Quick apply
Product Team Leader
River Island —Bolton
- Part-time
- Sales
- Communication skills
- Time management
- Annual leave
- Employee discount
Quick apply
1d
Home Emergency Team Manager- Evenings (3pm–11pm)
Davies —Preston
- Full-time
- Maintenance
- Continuous improvement
- IT
- Employee assistance programme
- Employee discount
Quick apply

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Sprint Master & Team Lead

Citrus-Lime -
Ulverston

Apply Now

Job details

Full-time
From £55,000 a year
12 days ago

Benefits

Private medical insurance

Qualifications

Jira
APIs

Full job description

Location: Ulverston

Reports to: Chief Technology Officer.

Salary: £55,000 plus, depending on experience.

Citrus-Lime is a fast-growing SaaS business providing Cloud POS—an end-to-end retail system specifically designed for independent retailers in the Cycle, Equestrian, and Outdoor sectors. Our platform integrates EPOS, Stock Control, Ecommerce, Supplier Data, Payments, Reporting, and more, helping retailers streamline operations, improve customer experiences, and grow sustainably.

We are profitable and financially strong, processing over £750 million in customer revenues annually. Since launching in 2018, we’ve transformed independent Cycle retail in the UK and are now expanding rapidly into Outdoor and Equestrian sectors. Our next phase of growth is international, focusing on the USA, Canada, and Australia.

Our mission is to double our turnover in the next five years, with a strong emphasis on international expansion. As we scale, strong financial control, performance reporting, and commercial insight are critical to supporting our sustainable growth.

About the Role

Citrus-Lime builds the Cloud POS platform that independent specialist retailers rely on to run tighter, more resilient businesses. Behind that platform is a development team of four, working on payments, ecommerce, integrations and the wider retail platform. The product is strong. What we want now is for good work to move faster and more predictably from planned into customers’ hands.

We are looking for a Sprint Master & Team Lead to own exactly that: the people, the pace and the day-to-day delivery of the Cloud POS team.

This is a leadership role first, not a senior developer role. You are not expected to be the strongest programmer in the team, or the default architect, or the person every technical problem lands on. The CTO provides architectural guidance, and the developers continue to own technical design. Your job is to lead the people doing the work and to make delivery flow.

What the role involves:

Line-managing four developers: regular one-to-ones, clear objectives, honest development conversations, and a team environment that is positive and accountable in equal measure.
Owning the team’s delivery pace, so small pieces of work don’t quietly stall and blockers get resolved rather than worked around.
Running the day-to-day rhythm: stand-ups, retrospectives, sprint planning with the Product Manager, and a Jira board that actually reflects reality.
Coordinating Cloud POS releases, and helping move the team from a few large, high-pressure releases a year towards a safer, more frequent rhythm.
Leading the team’s response when production incidents happen. These are uncommon, roughly three times a year, and include some limited out-of-hours involvement.
Leading practical, responsible adoption of AI-assisted development: creating the safety to experiment, sharing what works, and helping the team get materially more done without sacrificing quality.

You need real technical credibility. You should be comfortable with modern development practices, APIs and integrations, databases, source control, testing and release processes, and able to hold your own in a technical discussion and tell genuine complexity from avoidable delay. Hands-on development experience is a plus, but it is not essential. What is essential is that you have managed people before and done it well.

What matters most is that you lead calmly under pressure, manage directly and fairly, improve morale without lowering the bar, and make decisions rather than letting them drift. You are curious about technology and people, structured without being bureaucratic, and focused on momentum and outcomes. An optimistic but evidence-led enthusiasm for AI-assisted ways of working is essential.

What’s in it for you?

Full time position, based at our Head Office in Ulverston.
Starting salary of £55,000+ depending on experience.
31 days holiday including Bank Holidays and time off at Christmas.
Regular 1:1 meetings with line manager and annual pay reviews.
Private healthcare, including dental, optical and mental health support.
Work alongside passionate and experienced people.

If that sounds like the kind of team you want to lead, we would like to hear from you. Please send your CV and accompanying cover letter to [email protected].

Apply Now

Refine Your Search

customer service team lead jobs in garstang, lan

Sprint Master & Team Lead

Store Lead

Customer Planning & Demand Lead

Lettings Team Leader

Reception & Administration Lead

Customer Service Team Leader

Credit Decisioning and Systems Lead

Cafe Team Leader

Technical Systems Lead

Product Team Leader

Home Emergency Team Manager- Evenings (3pm–11pm)

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