Salary: £28,168 pa + bonus up to £1,387 pa OTE
Weekly Hours: 42.5 hours / week
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.
As a Customer Service Agent, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire
Our branches are busy, fast-paced environments and, as a Customer Service Agent, you’ll be right at the heart of the operation. As one of the first points of contact for our customers, delivering excellent service with confidence and professionalism will come naturally to you.
No two days are the same. From sourcing vehicles and managing bookings, to resolving customer queries, handling account administration and coordinating vehicle movements in and out of branch, you’ll thrive on managing multiple priorities while keeping everything running smoothly.
This is a hands-on role, so you’ll also support with vehicle deliveries and collections, including checking customers in and out at the branch. You may also assist with vehicle valeting when required to help maintain our high presentation standards.
Strong communication skills are essential, along with a polite and professional telephone manner and the ability to quickly build rapport with both internal colleagues and external customers.
You don’t need previous vehicle rental or industry experience to join us - our comprehensive induction training will provide all the support you need. What you will need is excellent customer service and administration skills, a calm, positive, can-do attitude and a Full UK or EU Driving Licence.
The Coventry branch operates a busy fleet of light commercial vehicles servicing customers across the Midlands. It’s a fast-moving, varied and exciting environment where there’s always something happening and no two days look the same.
As a Customer Service Agent with Northgate Vehicle Hire, we offer:
Of course, a great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to) …
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A fantastic quarterly bonus scheme (up to £1,387 pa OTE)
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Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year. Of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
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free life assurance (2x your salary)
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well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
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exclusive colleague-only vehicle-leasing schemes
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pension & save-as-you-earn share scheme
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Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few
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Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!
With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.
