Personal Homecare Pharmacy
Contracts & Commercial Manager
Leicester | Full-time, Permanent | £40,000 £50,000
PHP is a digital-first clinical homecare provider delivering complex medicines and nursing services to patients across the UK. We work with NHS commissioners, pharmaceutical manufacturers, and specialist partners to provide safe, seamless homecare and we're growing.
This is a newly created role at the heart of our commercial operations. You'll own our contract framework end to end from drafting and negotiating agreements with pharma manufacturers and NHS commissioners, to making sure our operational teams understand what's been committed and what's expected. You'll also contribute to how we grow commercially: new service models, new partnerships, and new opportunities.
We're looking for someone who communicates well, builds relationships easily, picks things up quickly, and is genuinely excited to be part of what we're building. The right attitude and a willingness to learn will take you a long way here.
What you'll do
Contract management
You'll be the owner of PHP's commercial contracts responsible for making sure every agreement accurately reflects what's been agreed on scope, service levels, and regulatory requirements. That means drafting, reviewing, and negotiating contracts with pharmaceutical manufacturers, NHS commissioners, and other partners, and managing the full contract lifecycle from signature through to renewal.
- Maintain the contract repository in SharePoint and Magento contract logs, keeping records current and accessible.
- Translate contractual requirements into clear, actionable information for internal teams NHS, Operations, Pharmacy, and Implementation shouldn't have to second-guess what a contract says.
- Communicate key obligations from MSAs, SLAs, SOWs, and B2B agreements to Finance and Reporting teams to support accurate invoicing and reporting.
- Review existing agreements to identify gaps, inconsistencies, or areas that need updating, and work with relevant teams to resolve them.
- Monitor milestones, KPIs, renewals, and performance obligations and flag risks to leadership before they escalate.
Legal advisory and compliance
You'll act as the first point of contact for legal and contractual matters across the business, providing clear and practical guidance. Where specialist advice is needed, you'll manage external counsel and make sure their input is put to good use.
- Advise on data protection, GDPR, and confidentiality matters in collaboration with the Data Protection Officer.
- Keep the legal register up to date and support compliance with MHRA, GPhC, and other regulatory requirements.
- Support due diligence activities and help the business understand and manage legal risk.
- Deliver guidance and training to colleagues on contract awareness and compliance, keeping department leads informed of their contractual responsibilities.
Commercial relationships and service implementation
When PHP launches a new pharmaceutical service or responds to a tender, you'll make sure the commercial commitment is reflected in the operational reality working alongside the commercial team and across our internal teams to close the gap between what's been contracted and what happens on the ground.
- Support RFP, RFQ, and tender responses, bringing contractual clarity to commercial bids.
- Work across NHS, Operations, Pharmacy, and Implementation to make sure everyone is ready before a service goes live.
- Bring commercial clarity to implementation planning so nothing gets lost in translation.
Strategic commercial development
Beyond day-to-day contract management, you'll contribute to PHP's commercial thinking helping to shape new service models, evaluate partnerships, and identify growth opportunities.
- Feed into PHP's commercial roadmap, including new pharma opportunities and evolving service models.
- Contribute to partnership decisions for nursing providers, transport partners, and subcontractors assessing commercial value and strategic fit.
- Keep across market developments, emerging therapy areas, and the competitive landscape.
What we're looking for
Essential
- Proven experience in contract management this is the non-negotiable. The sector matters less than the ability to manage contracts confidently.
- Strong written and verbal communication skills, with the ability to explain complex contractual language clearly to people who aren't lawyers.
- Confident building relationships across different teams and at different levels you'll be working with pharmacy, finance, operations, and senior leadership on a regular basis.
- Organised and methodical, with the ability to manage a live contract portfolio across multiple workstreams.
- A genuine willingness to learn and adapt PHP is a growing business, and this role will evolve with it.
Desirable
- A law degree or formal legal qualification useful but not required.
- Experience in healthcare, pharmaceutical services, or a regulated environment.
- Familiarity with NHS contracting, MHRA, or GPhC requirements.
- Experience supporting tenders, RFPs, or bid processes.
- Knowledge of data protection law and GDPR in a healthcare context.
About PHP
Personal Homecare Pharmacy is one of the UK's leading digital clinical homecare providers. Based in Leicester, we work with NHS trusts, integrated care systems, and pharmaceutical manufacturers to deliver complex therapies safely and efficiently to patients at home. Our team of around 100 head office staff, alongside pharmacy and clinical colleagues, support thousands of patients every year.
We're at a pivotal point in our growth. This is a role with real scope to shape how we operate commercially, to build something from a strong foundation, and to grow alongside a business that has genuine ambition.
