Legal case handler Work, Jobs in Gartree, Lec (with Salaries)

Legal Case Handler
PPL PRS —Leicester
- £27,852 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Claims Handler
Gallagher Bassett —Blisworth
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
Liability Claims Handler
Gallagher Bassett —Blisworth
- Remote
- Microsoft Office
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
Senior Claims Handler
Gallagher Bassett —Blisworth
- Employee stock purchase plan
- Life insurance

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Legal Case Handler

PPL PRS -
Leicester

Apply Now

Job details

Full-time
£27,852 a year
4 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
A Level

Full job description

Can you imagine a world without music? Neither can we.

Key Details

To manage debt enforcement and copyright infringement cases instructing external solicitors where appropriate in order to maximise cash collections.

To assist external solicitors with the investigation and preparation of new case files and with the administrative updating of ongoing files.

What you will be doing

To review referrals based on initial evidence of music usage
To propose cases for fast tracking
To contact accounts with a view to obtaining payment and payment commitments from customers
To carry out external checks on businesses, gathering any required information to assist with customer contacts, negotiation or enforcement action
To prepare case files maintaining a high level of accuracy and attention to detail
To instruct solicitors, providing case files and any other necessary information to assist them with negotiation of required action
To respond to the questions of external solicitors in a timely manner
To check music usage evidence provided by external parties matches to the music repertoire
To deliver a positive customer experience and proactively contribute to the department’s service standards and customer satisfaction results, ensuring call quality targets are consistently achieved and exceeded
To demonstrate a positive image of the company, through developing and maintaining effective professional relationships with customers
To work co-operatively and supportively with other teams in order to ensure the customer experience is positive
To use objection handling techniques to proactively resolve any customer queries or objections
To respond to customer queries and ensure timely resolution of complaints, escalating where necessary
To develop and maintain knowledge of core licensing processes and procedures including tariffs and Copyright Law
To maintain accurate notes in the system
To undertake other tasks as reasonably requested

?You will be

Educated to A level standard, degree level or equivalent
Minimum of 1-2 years’ experience in a similar role, preferably working within a relevant area for example: collections or enforcement team
Competent using Microsoft Office – Word, Excel, and Outlook
Trained on cash collection, telephone and customer service techniques
Knowledge of debt enforcement and copyright infringement legal processes in England and Wales Scotland and Northern Ireland
Work with external solicitors would be advantageous

If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

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