Customer experience representative (evenings and weekends) Work, Jobs in Gateshead, Eng (with Salaries)

Customer Experience Representative (Evenings and Weekends)
Pink Boutique —Newcastle upon Tyne
- £25,780 - £30,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Sales
- Free parking
- Store discount
Quick apply
Customer Service Representative
William Hill —Newcastle upon Tyne
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Property and Tenancy Support Manager
Aspire Wellbeing —Newcastle upon Tyne
- £24,420 - £30,000 a year
- Weekend availability
- CRM software
- Customer service
- Maintenance
Quick apply
1d
Warehouse Operative
Enerpac Tool Group Corporation —Cramlington
- Weekend availability
- Oracle
- Assembly
- In-person
Food Service Auditor, Newcastle (Independent Contractor)
NSF International —Newcastle upon Tyne
- Weekend availability
- Hospitality
- Microsoft Office
- Driving
- Flexible schedule
8d
Health & Safety Manager - Metrocentre, Gateshead
Savills Management Resources —Gateshead
- Nights as needed
- Customer service
- Communication skills
9d

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Customer Experience Representative (Evenings and Weekends)

Pink Boutique -
Newcastle upon Tyne

Quick apply

Job details

Permanent | Full-time
£25,780 - £30,000 a year

Benefits

Free parking
Store discount
Company pension
Company events
Employee assistance programme
Employee discount
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Sales
Customer service
GCSE
Communication skills

Full job description

We are seeking an enthusiastic and dedicated Customer Experience Representative to support our Customer Experience Department in providing world class service and sales to our customer base on a full time basis, primarily at evenings and weekends.

This opportunity is operating three distinct and vibrant brands, Rowen, Pink Boutique & Dressmezee, who are leading players in e-commerce & retail within the North East. We specialise in providing fashion and luxury homewares to our customers and are committed to quality, innovation, and customer satisfaction.

If you are a positive, problem-solving, high-energy individual who is passionate about delivering an exceptional customer experience and thrives in a fast-paced, sales-driven environment, we would love to hear from you!

Key accountabilities as Customer Experience Representative are:

Handling customer service enquiries via telephone, email, live chat, and social media.
Identifying sales opportunities and proactively upselling products based on customer needs.
Processing orders, returns, and exchanges efficiently while promoting alternative products where appropriate.
Handling phone calls professionally and routing callers to the appropriate party.
Maintaining polite and professional communication across all customer channels.
Providing feedback to relevant departments on customer comments and improvement suggestions.
Following all company processes and procedures to ensure a seamless customer journey.
Maintaining confidentiality regarding customer financial data by keeping sensitive documents private and secure.

The ideal candidate for the Customer Experience Representative role will be:

Impeccable & sincere telephone manner
Have an interest in interior design & fashion
Organised, problem solving and have a responsible attitude
Positive, enthusiastic and self-motivated mindset
Analytical & critical thinker
Excellent written and verbal communication
Be able to work in high pressure environments and prioritise workload

What do we give in return?

Basic salary of £25,780 per annum with an OTE of circa £30,000.
Commission & bonus scheme admission
A fun and fast paced environment for you to learn and grow
Fantastic career prospects and development opportunities
25 days holidays (exclusive of bank holidays) & your Birthday as an extra day off
Company salary sacrifice pension plan
Staff discount at PinkBoutique.co.uk and RowenHomes.com
Childcare Salary Sacrifice Scheme
Grocery Salary Sacrifice Scheme
Employee Assistance Programme
Whole company and team events to celebrate all we do

Job Types: Full-time, Permanent

Pay: £25,780.00-£30,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking
Store discount

Experience:

customer service: 1 year (required)
sales: 1 year (preferred)

Work Location: Hybrid remote in Newcastle upon Tyne NE15

Quick apply

Refine Your Search

customer experience representative (evenings and weekends) jobs in gateshead, eng

Customer Experience Representative (Evenings and Weekends)

Customer Service Representative

Property and Tenancy Support Manager

Warehouse Operative

Food Service Auditor, Newcastle (Independent Contractor)

Health & Safety Manager - Metrocentre, Gateshead

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