Business intelligence manager Work, Jobs in Gateshead, Twr (with Salaries)

Client Engagement Manager -Full time - Permanent - Gateshead or Remote
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
1d
Business Development & Occupancy Manager
Shaftesbury —Gateshead
- £56,650 a year
- Administrative experience
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
2d
Robotics Sales Manager
NEW APEX LTD. t/a SPARK EPoS —Gateshead
- £40,000 a year
- Full-time
- Sales
- Hotel
- Analysis skills
- Free parking
- Store discount
Quick apply
10d
Water Reform Programme Manager - Single Regulator
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £73,165 - £81,535 a year
- Part-time
- PMP
- Windows
- Business development
- Annual leave
- Sick pay
23h
Senior Business Change Manager
Animal and Plant Health Agency —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Project management
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
13d
Pharmacy Business Manager
IQVIA —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- Sales
- Communication skills
- Annual leave
- Employee discount
8d
Head of Business Intelligence
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Microsoft Excel
- Analysis skills
- University
- Annual leave
- Employee assistance programme
7d
Student Recruitment & Mktg Manager
Newcastle University —Newcastle upon Tyne
- £36,636 a year
- Weekend availability
- Hybrid work
- Management
- Marketing
- Project management
2d
Talent Partner (Initial 12 month FTC)
Savills —Newcastle upon Tyne
- Annual leave
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Newcastle upon Tyne
- Weekend availability
- Oracle
- Salesforce
- English
Economic Development and Business Investment Manager
Darlington Borough Council —Durham
- £50,000 - £54,495 a year
- Full-time
- Presentation skills
- AI
- Annual leave
5d
Veterinary Business Manager-Digital Services
Mars —Durham
- £39,000 - £40,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Gym membership
Organisation Design and Development Practitioner
Department for Work and Pensions —Newcastle upon Tyne
- £75,026 - £83,957 a year
- Overtime
- Hybrid work
- Project management
- Presentation skills
- Leadership
- Annual leave
- Employee assistance programme
23h
Business Development Manager Oil & Gas
Gates Corporation —Cramlington
- Sales
- English
- Microsoft Office
Technical Change Enablement Manager
Infected Blood Compensation Authority —Newcastle upon Tyne
- £47,258 a year
- Full-time
- Presentation skills
- Agile
- Leadership
- Annual leave
12d
Senior Probation Officer - Northumbria Stalking Interventions Programme (NSIP)
HM Prison & Probation Service —Newcastle upon Tyne
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Project management
- Presentation skills
- Annual leave
- Employee discount
9d
Bershka Newcastle Menswear Responsible
INDITEX —Newcastle upon Tyne
- Full-time
- Sales
- Organisational skills
- Time management
- Employee discount
Quick apply
Business Development Representative
Leighton —Newcastle upon Tyne
- Full-time
- Sales
- Business development
- Travel
- Annual leave
Quick apply
Product Specialist - Theory Test Content
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Microsoft Excel
- English
- Presentation skills
- Annual leave
- Employee assistance programme
1d
Platform Operations Manager
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
5d

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business intelligence manager jobs near gateshead, twr

Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Recite Me
Gateshead

Quick apply

Job details

Full-time
1 day ago

Benefits

Flexible schedule

Qualifications

B2B
Organisational skills
Agile
SaaS
Account management
Communication skills

Full job description

In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.

And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.

We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, Client Engagement Lead

About the role

This is a key role, to oversee strategic client relationships and drive exceptional customer engagement across our SaaS business.

The Client Engagement Lead will act as a senior relationship owner for key customers, ensuring strong communication, successful delivery coordination, customer satisfaction, and long-term retention. The role requires close collaboration with Product, Customer Success and Sales, and Leadership teams to ensure customer expectations are effectively managed and business objectives are achieved.

This is a strategic, client-facing role suited to someone who thrives in relationship management, stakeholder communication, and cross-functional coordination within a technology-led environment.

In this role you will be responsible for:

Strategic Client Management
- Develop and maintain strong relationships with key customer stakeholders
- Serve as the senior point of contact for strategic client engagement
- Lead regular customer review meetings and engagement planning sessions
- Ensure customers are aligned with platform capabilities, updates, and delivery expectations
- Build trust through proactive communication and consultative support
Cross-Functional Leadership
- Act as a bridge between clients and internal teams including Product, Engineering, Support, and Operations
- Coordinate internal communication relating to customer priorities, risks, and opportunities
- Support the prioritisation of customer issues and enhancement requests
- Collaborate with leadership teams to improve customer engagement strategies and processes
Customer Success & Retention
- Drive customer satisfaction, retention, and long-term engagement
- Identify and mitigate customer risks or service concerns
- Monitor engagement metrics and customer health indicators
- Support renewal conversations and expansion opportunities where appropriate
- Champion the voice of the customer internally
Operational & Process Improvement
- Contribute to the development of scalable customer engagement processes
- Support continuous improvement initiatives across customer experience and communication
- Maintain accurate customer records, reporting, and engagement documentation
- Mentor or support junior engagement or client services team members where required
KPI metrics:
- Customer Retention Rates
- Customer Retention
- Customer Satisfaction
- Net Promoter Score

Requirements

We’re looking for great characters with the right attitude and aptitude. Here’s a few things you’ll need to be able to demonstrate…

Essential
- Proven experience in client engagement, customer success, account management, or client services within SaaS or technology
- Strong stakeholder management and communication skills
- Experience managing complex customer relationships
- Ability to collaborate effectively with technical and non-technical teams
- Strong organisational and strategic thinking skills
- Ability to manage competing priorities and customer expectations
Desirable
- Experience working within B2B SaaS or digital platforms
- Familiarity with agile or product-led environments
- Experience with CRM/customer engagement platforms
- Understanding of customer retention and lifecycle management strategies

About you:

Relationship-driven and commercially aware
Confident communicator and facilitator
Strategic and solutions-focused
Calm and resilient under pressure
Collaborative leadership style

Benefits

Location

Hybrid working set-up. Remote 2 days per week and 3 days in the office. Newcastle/Gateshead Quayside HQ

Benefits

Great culture & working environment – working with a close-knit team in a global company
25 days annual vacation (plus UK bank holidays)

10 days ‘Workcation’ - reduced hours to work somewhere interesting
BHFC Healthcare
Death in Service

Hours

Typically 09:00 17:30 working day

We also operate a flexible start and end time starting 08:00-10:00 and finish 8.5 hrs later

Hybrid 3:2 days office/remote (Baltimore House, Gateshead)

Quick apply

Refine Your Search

business intelligence manager jobs in gateshead, twr

Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Business Development & Occupancy Manager

Robotics Sales Manager

Water Reform Programme Manager - Single Regulator

Senior Business Change Manager

Pharmacy Business Manager

Head of Business Intelligence

Student Recruitment & Mktg Manager

Talent Partner (Initial 12 month FTC)

Delivery Partner Manager, UK/IE Delivery Partner Managers

Economic Development and Business Investment Manager

Veterinary Business Manager-Digital Services

Organisation Design and Development Practitioner

Business Development Manager Oil & Gas

Technical Change Enablement Manager

Senior Probation Officer - Northumbria Stalking Interventions Programme (NSIP)

Bershka Newcastle Menswear Responsible

Business Development Representative

Product Specialist - Theory Test Content

Platform Operations Manager

I want to receive the latest job alerts for business intelligence manager in gateshead, twr

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