Capacity manager Work, Jobs in Gateshead, Twr (with Salaries)

Account Director
Teleperformance —Gateshead
- Full-time
- Project management
- Negotiation
General Manager
Swim Sports Company Ltd —Newcastle upon Tyne
- £32,000 - £37,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
14d
Inventory Manager
Lawson Fuses —Newcastle upon Tyne
- Sales
- Bachelor's degree
- Continuous improvement
13d
Transport, planning and network manager
Logistics North East —Chester-le-Street
- £40,000 a year
- Management
- Project management
- IT
Quick apply
Product Manager
Lawson Fuses —Newcastle upon Tyne
- Management
- Engineering
- Analysis skills
General Manager
The Golden Eagle Restaurant Group —Chester-le-Street
- From £24,500 a year
- Bilingual
- Management
- Sales
- Employee discount
- Sick pay
Quick apply
HVAC Maintenace Manager
UK Commercial Group Limited —Lamesley
- £45,000 - £57,000 a year
- Full-time
- Schematics
- Maintenance
- English
Quick apply
3d
Port Planner
WSP —Newcastle upon Tyne
- Part-time
- Hybrid work
- PMP
- Engineering
- Microsoft Office
- Flexitime
- Work from home
Physical Security Manager
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Presentation skills
- Leadership
2d
Senior Operations Manager
Elfab Limited —North Shields
- Sales
- Engineering
- ERP systems
Quick apply
Facilities Manager
NAB-Jones Lang LaSalle Services —Newcastle upon Tyne
- Full-time
- Hospitality
- Management
- Bachelor's degree
Quick apply
Development Events & Partnerships Coordinator
The Glasshouse International Centre for Music —Gateshead
- £24 - £26,175 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- CRM software
InfraSec Project Manager
NRG —Newcastle upon Tyne
- Hybrid work
- ERP systems
- IT
Animal Compliance & Enforcement Officer
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Presentation skills
- IT
- Annual leave
- Employee discount
22h
Advanced Wellbeing Instructor
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Cramlington
- £28,392 - £31,157 a year
- Full-time
14d
Procurement & Pre Award Lead Supplier Manager
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
7d
Meat Technical Schemes Operational Delivery Manager
Rural Payments Agency —Newcastle upon Tyne
- £42,665 - £46,765 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
14d
Procurement & Pre Award Supplier Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
7d
Senior Business Change Manager
Animal and Plant Health Agency —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Project management
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
7d
Lead Technical Expert: Medical Physics
Health Research Authority —Newcastle upon Tyne
- £66,582 - £77,368 a year
- Full-time
- Hybrid work
- AI
- Leadership
10h

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capacity manager jobs near gateshead, twr

Account Director

Teleperformance -
Gateshead

Apply Now

Job details

Full-time

Qualifications

Numeracy
Project management
Account management
Negotiation

Full job description

Overview:

The Role

We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews.

Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective.

Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for:

Client Satisfaction
Clear and transparent internal financial awareness
Strong governance
Management of account managers (where applicable)
Delivery of gross margin commitments

Responsibilities

Senior day-to-day client contact
Financial forecasting
Input top line sales and direct costs taken from operations into contribution reporting where applicable
Tracking budget vs actual
Monthly GM tracking
Full action plans where GM falls below target
To identify Farming & Growth opportunities and pass these to the VP Client Services
Ensuring clear communications between the client and internal stakeholders
Contractual commitments and deliverables
Contract Change Notes / Variations
Strong governance – ensuring a clear audit of decisions
Driving continuous improvement agenda, working in partnership with TP Digital colleagues
Overseeing production and accuracy of MI
Invoicing and accounts receivable / aged debt
Working with Operations on tactical delivery / decisions of the account running
Weekly, Monthly and Quarterly review packs
Delivery of weekly, monthly and quarterly business reviews
Monthly / quarterly KSAT dip checks
Implementing client account plans
Change control

Candidate criteria - what we are looking for:

Experience

Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective
Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance
Ability to demonstrate how you have added value to a client’s business / service provision (client centricity)
An understanding of the metrics used and the pricing structure in operation within the contact centre environment
Experience of financial forecasting and invoicing
Competencies and specific skills
Solid understanding of how Account Management can influence achievement of business objectives
An understanding of how to work proactively and positively in partnership with both operations and client priorities
Excellent professional interpersonal skills.
The ability to build rapport and trust with clients and colleagues.
The ability to understand and communicate client requirements with a clear, positive and customer-focused message
Ability to influence and negotiate with others
High level of numeracy and literacy
Committed, enthusiastic, positive, resourceful and resilient

Apply Now

Refine Your Search

capacity manager jobs in gateshead, twr

Account Director

General Manager

Inventory Manager

Transport, planning and network manager

Product Manager

General Manager

HVAC Maintenace Manager

Port Planner

Physical Security Manager

Senior Operations Manager

Facilities Manager

Development Events & Partnerships Coordinator

InfraSec Project Manager

Animal Compliance & Enforcement Officer

Advanced Wellbeing Instructor

Procurement & Pre Award Lead Supplier Manager

Meat Technical Schemes Operational Delivery Manager

Procurement & Pre Award Supplier Manager

Senior Business Change Manager

Lead Technical Expert: Medical Physics

I want to receive the latest job alerts for capacity manager in gateshead, twr

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