Crm specialist Work, Jobs in Gateshead, Twr (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Customer Success Manager Supplier
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- Construction
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Account Development Manager - NHS Fleet Solutions
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £48,117 a year
- Full-time
12d
KYC (Compliance) Specialist
iamproperty & iamsold —Gosforth
- £23,920 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Property Sales Consultant
iamproperty & iamsold —Newcastle upon Tyne
- £28,000 a year
- Full-time
- Sales
- Computer literacy
- Organisational skills
- Annual leave
Quick apply
14d
Head of Housing Strategy
Gateshead Council —Gateshead
- £75,981 - £86,069 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
1d
Sales and Onboarding Specialist (Property)
iamproperty & iamsold —Gosforth
- £23,920 a year
- Full-time
- Sales
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Graduate AI Developer
Technology Services Group —Newcastle upon Tyne
- £26,000 a year
- Azure
- Master's degree
- JavaScript
- Annual leave
- Employee assistance programme
Paid Social Specialist
LeoVegas UK —Newcastle upon Tyne
- Full-time
- Hybrid work
- English
- Analysis skills
- Communication skills
- Free parking
- Annual leave
9h
Marketing, Community and Partnerships Co-ordinator
Spicy Brain Energy Ltd —Bedlington
- Full-time
- CRM software
- Social media management
- Bachelor's degree
- Free parking
Quick apply
4d
Advanced Specialist, Sales
Pearson —Newcastle upon Tyne
- Remote
- Sales
- Travel
- Organisational skills
- Employee discount
6h
Account Manager
Otis —Gateshead
- Full-time
- Contracts
- Flexible schedule
6d
UK Regional Sales Manager
Mercury Hampton Ltd —Newcastle upon Tyne
- £45,000 - £55,000 a year
- Sales
- Leadership
Quick apply
Technical Sales
GAP Group —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Research Systems and Information Officer
Durham University —Durham
- £31,236 - £37,694 a year
- Full-time
- Hybrid work
- University
- Communication skills
- Annual leave
- Employee assistance programme
Service Administrator
Dräger UK & Ireland —Blyth
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
13d
Head of NBS Specifier Business Development
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- Construction
- Leadership
Quick apply
Account Manager Supplier
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- In-person
- Negotiation
- Work from home
- Employee assistance programme
Quick apply
Graduate AI Developer
TSG —Newcastle upon Tyne
- £0.01 - £26,000.00 a year
- Azure
- Master's degree
- JavaScript
- Annual leave
- Employee assistance programme
Quick apply
Brand Ambassador, Sales (Full-Time) - Newcastle, Metrocentre
Tesla —Gateshead
- Weekend availability
- Sales
- Customer service
- Presentation skills

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Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

crm specialist jobs in gateshead, twr

Technical Support Specialist

Customer Success Manager Supplier

Account Development Manager - NHS Fleet Solutions

KYC (Compliance) Specialist

Property Sales Consultant

Head of Housing Strategy

Sales and Onboarding Specialist (Property)

Graduate AI Developer

Paid Social Specialist

Marketing, Community and Partnerships Co-ordinator

Advanced Specialist, Sales

Account Manager

UK Regional Sales Manager

Technical Sales

Research Systems and Information Officer

Service Administrator

Head of NBS Specifier Business Development

Account Manager Supplier

Graduate AI Developer

Brand Ambassador, Sales (Full-Time) - Newcastle, Metrocentre

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