customer experience agent Work, Jobs in gateshead, twr (with Salaries)

Customer Service Agent
Everything Managed Group —Newcastle upon Tyne
- £27,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
Telephone Agent (Call Centre)
Explain Market Research —Newcastle upon Tyne
- £13.45 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
6d
Onboarding Agent
Everything Managed Group —Newcastle upon Tyne
- £27,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
2d
Customer Relations Specialist
iamproperty & iamsold —Newcastle upon Tyne
- £25,800 a year
- Full-time
- Communication skills
- Annual leave
Quick apply
5d
Property Repairs Administrator
Pattinson Estate Agents —Wallsend
- £24,784.50 a year
- Full-time
- Customer service
- Maintenance
- In-person
- Health & wellbeing programme
Quick apply
KYC Team Leader
iamproperty & iamsold —Newcastle upon Tyne
- £29,870 a year
- Full-time
- Supervising experience
- Organisational skills
- Communication skills
- Annual leave
Quick apply
3d
Part Time Receptionist
KE Hotels (Newcastle) —Newcastle upon Tyne
- £13.31 an hour
- Part-time
- Hospitality
Quick apply
Sales and Onboarding Specialist (Property)
iamproperty & iamsold —Gosforth
- £23,920 a year
- Full-time
- Sales
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Property Sales Consultant
iamproperty & iamsold —Newcastle upon Tyne
- £28,000 a year
- Full-time
- Sales
- Computer literacy
- Organisational skills
- Annual leave
Quick apply
4d
B2B Lead Generator
One Utility Bill —Newcastle upon Tyne
- £29,875 a year
- Full-time
- Hybrid work
- Business development
- Time management
- Employee assistance programme
- Employee discount
Credit Control and Collections Clerk
LSL Property Services —Newcastle upon Tyne
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
3d
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Azure
- Microsoft Office
- Continuous improvement
- Annual leave
- Employee assistance programme
Software Trainer
Information Works —Newcastle upon Tyne
- Up to £33,000 a year
- Full-time
- Annual leave
Quick apply
2d
Flights Admin Assistant
Hays Travel —Sunderland
- Microsoft Powerpoint
- Sales
- Customer service
- Employee discount
Junior Commercial Advisor
Verisure Services (UK) Limited —Gateshead
- £3,800 a month
- Full-time
Quick apply
Part Time Sales Sales Support And Media Coordinator
Embleys Estate Agents —Whitley Bay
- £26,500 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Flexible schedule
Quick apply
3d
Vehicle Recovery & Remarketing Specialist
Tandem Bank —Chester-le-Street
- Up to £26,000 a year
- Annual leave
- Employee discount
Quick apply
Accounts Assistant
iamproperty & iamsold —Newcastle upon Tyne
- Up to £28,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Accounting
- QuickBooks
- Annual leave
Quick apply
Vista Aftersales Advisor
Hays Travel —Sunderland
- Customer service
- Organisational skills
- Communication skills
- Employee discount
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Gateshead
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply

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customer experience agent jobs near gateshead, twr

Customer Service Agent

Everything Managed Group -
Newcastle upon Tyne

Quick apply

Job details

Full-time
£27,000 a year

Qualifications

Customer service
GCSE
Communication skills

Full job description

Job Description

Position Title: Customer Service Agent

Line Manager: Customer Service Team Leader

Department: Customer Operations

Location: Newcastle Upon Tyne (Office Based)

Join a Business That’s Changing the Future of Waste

We’re not just another company in the waste management sector, we’re a fast-growing, forward-thinking business on a mission to remove the hassle of waste for UK businesses while driving meaningful environmental change.

Waste Managed is a growing business with a strong focus on customer service and lead generation. We have close to 40,000 customers across various sectors in the UK, and we're expanding fast. We work predominantly with SMEs, supporting business owners in navigating the world of waste. We support them with day-to-day operations, offer advice and guidance on legislation, and handle their relationship with their waste supplier on their behalf so they can get on with running their business. Our aim is to remove the hassle and stress for them. We work with a diverse mix of businesses, ranging from hairdressers and beauty salons to care facilities, schools, hospitality venues, and dental practices. Everyone needs to dispose of waste safely and legally, so no matter the business type, we are here to help. We value innovation and forward thinking and are always striving to continuously improve to better support our customers. Waste Managed is part of a group of companies who share a likeminded vision to be human, always put customers first, make time to listen and be a proactive problem solver - together, we can support each other to achieve more.

A Purpose Beyond Profit

We are proud thought leaders in the circular economy. Sustainability isn’t a buzzword for us; it’s embedded in everything we do. Our goal of 100% landfill avoidance drives our work every day, helping to reduce pollution, cut greenhouse gas emissions, and create a cleaner future. Our ISO accreditation reflects our deep commitment to continual improvement, environmental compliance, and real, measurable progress.

Through our partnership with Just One Tree, we actively contribute to global reforestation efforts. To date, we’ve planted over 7,500 trees, helping to absorb an estimated 2,310 tonnes of CO₂ as they grow, restoring biodiversity and protecting vulnerable ecosystems.

A Workplace That Lives Its Values

We believe sustainability starts from within. That’s why we actively support greener commuting through subsidised metro passes, and bike-to-work initiatives, empowering our team to make environmentally conscious choices every day.

Our employees are encouraged to take part in volunteer initiatives that support environmental and social causes, both locally and further afield. As part of the Biffa Group, we also support The Company Shop, an award-winning not-for-profit enterprise creating lasting, positive changes in disadvantaged communities.

Purpose of the Role

The Customer Service Agent plays a vital role in delivering a high-quality customer experience by handling customer enquiries, requests, and service issues in a professional, efficient, and friendly manner. The role focuses on resolving queries at the first point of contact, supporting customer satisfaction, and ensuring all interactions align with company standards and values.

Key Responsibilities

Handle customer enquiries across multiple channels including phone, email, and live chat.

Provide accurate information and support to customers regarding products and services.

Resolve customer issues effectively, escalating complex matters when required.

Liaise with internal teams and third-party suppliers to resolve service issues or failures.

Maintain accurate and up-to-date customer records on internal systems.

Identify opportunities for sales through service by promoting relevant products to existing customers.

Manage workload effectively to meet productivity, quality, and service level targets.

Adhere to company policies, procedures, and data protection requirements at all times.

Skills and Competencies

Strong verbal and written communication skills.

Customer-focused approach with a positive and professional attitude.

Effective problem-solving and decision-making abilities.

Ability to work independently and as part of a team.

Resilient and calm when handling high volumes or challenging situations.

Well-organised with good attention to detail.

Experience

Essential:

Previous experience in a customer service or customer-facing role.

Experience working in a fast-paced environment.

Desirable:

Experience working within a contact centre or multi-channel environment.

Experience using CRM or customer management systems.

Education and Qualifications

GCSE Maths and English at Grade C or above (or equivalent), or relevant experience demonstrating capability.

Quick apply

Refine Your Search

customer experience agent jobs in gateshead, twr

Customer Service Agent

Telephone Agent (Call Centre)

Onboarding Agent

Customer Relations Specialist

Property Repairs Administrator

KYC Team Leader

Part Time Receptionist

Sales and Onboarding Specialist (Property)

Property Sales Consultant

B2B Lead Generator

Credit Control and Collections Clerk

Service Desk Consultant - 2nd Line (Infrastructure)

Software Trainer

Flights Admin Assistant

Junior Commercial Advisor

Part Time Sales Sales Support And Media Coordinator

Vehicle Recovery & Remarketing Specialist

Accounts Assistant

Vista Aftersales Advisor

JUNIOR SALES CONSULTANT

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