Customer experience analyst Work, Jobs in Gateshead, Twr (with Salaries)

Service Desk Support Analyst
Your Move —Newcastle upon Tyne
- Full-time
- Customer service
- Windows
- Communication skills
Business Analyst
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Full-time
- Hybrid work
- University
- Agile
- IT
Integration Analyst
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Full-time
- Azure
- Windows
- SQL
11d
Service Desk Support Analyst
Reeds Rains —Newcastle upon Tyne
- Full-time
- Customer service
- Windows
- Communication skills
Service Desk Support Analyst
LSL Property Services —Newcastle upon Tyne
- Full-time
- Customer service
- Windows
- Communication skills
Recruitment Performance, Reporting and Planning Officer
HM Revenue and Customs —Newcastle upon Tyne
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- Data analysis skills
- Work from home
13d
Financial Crime (CDD) Risk Analyst - Newcastle
EY —Newcastle upon Tyne
- Administrative experience
- Communication skills
11d
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- AWS
- APIs
Test Analyst
Renaissance Learning EMEA APAC —Houghton le Spring
- £30,000 - £40,000 a year
- Hybrid work
- Travel
- Software development
- Agile
- Employee assistance programme
- Employee discount
CRM Business Analyst
Sage —Newcastle upon Tyne
- Customer service
- Salesforce
- Project management
Commercial Insights Analyst
Sunderland Association Football Club —Sunderland
- Full-time
- SQL
- AWS
- In-person
Quick apply
7d
Cyber Security Analyst L1
Aspire Technology Solutions —Gateshead
- £33,350 - £39,100 a year
- Night shift
- Travel
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
Compliance analyst
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £34,765 - £41,375 a year
- Part-time
- Presentation skills
- Organisational skills
- Communication skills
Financial Crime (CDD) Risk Analyst - Permanent - Newcastle - Hybrid working
EY —Newcastle upon Tyne
- Hybrid work
- Travel
- Communication skills
- Employee discount
Consultant - Financial Crime Analyst
EY —Newcastle upon Tyne
- Analysis skills
- Mentoring
- Financial services
- Employee discount
VacancyTitle: Risk Analyst
Northumbrian Water/Essex & Suffolk Water —Durham
- Up to £39,400 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
6d
Associate Product Usage Analyst (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Analysis skills
- Annual leave
- Flexitime
Quick apply
24/7 IT Analyst
Aspire Technology Solutions —Gateshead
- £28,200 - £36,000 a year
- Full-time
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
Economic Adviser, Soils and Peatlands
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Master's degree
- Presentation skills
- Bachelor's degree
5d
Functional Test Analyst
Sopra Steria —Newcastle upon Tyne
- £27,781.16 a year
- Weekend availability
- Microsoft Access
- Oracle
- Annual leave

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customer experience analyst jobs near gateshead, twr

Service Desk Support Analyst

Your Move -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Full-time

Qualifications

Customer service
Windows
IT support
Communication skills
Active Directory
Time management

Full job description

Job Profile:

LSL Estate Agency Franchising are looking for a customer-focused and proactive Service Desk Support Analyst to join our IT Service Desk team based at in Newcastle upon Tyne.

As part of a busy team supporting approximately 2,500 users across the LSL Group, you will be responsible for logging, troubleshooting and resolving a wide range of technical support queries. This is a fantastic opportunity for someone with previous Service Desk experience who enjoys problem-solving, working collaboratively, and delivering excellent customer service.

You will take ownership of support requests from initial contact through to resolution, ensuring all investigations are thoroughly documented within our ITSM system and handled in line with agreed SLAs. Working closely with internal IT teams and third-party suppliers, you will play a key role in maintaining system performance and improving service delivery.

Essential Skills & Experience

Previous experience in a Service Desk or IT support role
Strong problem-solving skills with the ability to seek effective solutions
Excellent written and verbal communication skills
Strong telephone manner and customer service skills
Attention to detail and accurate record-keeping
Experience working with Active Directory
Experience supporting Windows 10 and Windows 11
Experience working with SLAs and OLAs
Strong time management and prioritisation skills
Ability to multitask and manage competing demands
A flexible and team-oriented approach
Ability to work independently and under pressure

What We Offer

Opportunity to work within a supportive and collaborative IT team
Exposure to a broad range of systems and technologies
Involvement in continuous service improvement initiatives
A role where you can make a genuine impact on user experience across the business

Flexibility in working hours may occasionally be required to meet business needs.

About You

We are looking for someone who is organised, motivated and thrives in a fast-paced environment. You will have strong troubleshooting skills, excellent communication abilities, and a genuine passion for delivering outstanding customer service.

Apply Now

Refine Your Search

customer experience analyst jobs in gateshead, twr

Service Desk Support Analyst

Business Analyst

Integration Analyst

Service Desk Support Analyst

Service Desk Support Analyst

Recruitment Performance, Reporting and Planning Officer

Financial Crime (CDD) Risk Analyst - Newcastle

Business Analyst - Newcastle

Test Analyst

CRM Business Analyst

Commercial Insights Analyst

Cyber Security Analyst L1

Compliance analyst

Financial Crime (CDD) Risk Analyst - Permanent - Newcastle - Hybrid working

Consultant - Financial Crime Analyst

VacancyTitle: Risk Analyst

Associate Product Usage Analyst (UK Remote)

24/7 IT Analyst

Economic Adviser, Soils and Peatlands

Functional Test Analyst

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