Customer support & client services managers Work, Jobs in Gateshead, Twr (with Salaries)

Account Director
Teleperformance —Gateshead
- Project management
- Negotiation
Customer Service Team Leader
tombola —Sunderland
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Mentoring
Quick apply
Customer Service Executive
Barchester Healthcare —Gateshead
- £33,000 a year
- Microsoft Excel
- Customer service
- Presentation skills
Quick apply
8d
Client Engagement Manager -Full time - Permanent - Gateshead or Remote
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
3d
Customer Operations Manager - 12 months fixed term
Newcastle Building Society —Newcastle upon Tyne
- £41,668 - £57,542 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
1d
Customer Service Team Leader
Tesco Insurance —Newcastle upon Tyne
- From £38,000 a year
- Weekend availability
- Customer service
- Leadership
- Communication skills
- Employee discount
1d
Retention & Quality Specialist
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,000 - £26,000 a year
- Full-time
- Communication skills
- Employee discount
- Referral programme
Quick apply
Community Services Lead (Customer Experience)
Northumberland County Council —Morpeth
- £56,233 - £60,010 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
4d
Sales Team Manager
Auxillis —Peterlee
- £29,283 - £32,670 a year
- Leadership
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
4d
Sales Team Lead (HF1341305)
Flourish —Hartlepool
- £35,000 a year
- Full-time
- Leadership
- Communication skills
Quick apply
Customer Operations Team Leader (DACH)
Pentland Brands —Sunderland
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Management
- Sales
- Employee discount
Customer Service Team Leader - Italian Speaking
tombola —Sunderland
- Overtime
- Hybrid work
- Management
- English
- Leadership
Quick apply

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Customer Service Team Leader
Tesco Insurance —Newcastle upon Tyne
You'll be looking after a team whose primary responsibility will be to provide exceptional service to our customers to encourage the continued use of our…
From £38,000 a year
1d
Customer Service Team Leader
tombola —Sunderland
We’re looking for someone with previous experience leading customer facing teams, who is comfortable balancing people leadership with performance delivery.
Quick apply

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customer support & client services managers jobs near gateshead, twr

Account Director

Teleperformance -
Gateshead

Apply Now

Job details

Qualifications

Numeracy
Project management
Account management
Negotiation

Full job description

Overview

The Role

We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews.

Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective.

Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for:

Client Satisfaction
Clear and transparent internal financial awareness
Strong governance
Management of account managers (where applicable)
Delivery of gross margin commitments

Responsibilities

Senior day-to-day client contact
Financial forecasting
Input top line sales and direct costs taken from operations into contribution reporting where applicable
Tracking budget vs actual
Monthly GM tracking
Full action plans where GM falls below target
To identify Farming & Growth opportunities and pass these to the VP Client Services
Ensuring clear communications between the client and internal stakeholders
Contractual commitments and deliverables
Contract Change Notes / Variations
Strong governance – ensuring a clear audit of decisions
Driving continuous improvement agenda, working in partnership with TP Digital colleagues
Overseeing production and accuracy of MI
Invoicing and accounts receivable / aged debt
Working with Operations on tactical delivery / decisions of the account running
Weekly, Monthly and Quarterly review packs
Delivery of weekly, monthly and quarterly business reviews
Monthly / quarterly KSAT dip checks
Implementing client account plans
Change control

Candidate criteria - what we are looking for:

Experience

Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective
Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance
Ability to demonstrate how you have added value to a client’s business / service provision (client centricity)
An understanding of the metrics used and the pricing structure in operation within the contact centre environment
Experience of financial forecasting and invoicing
Competencies and specific skills
Solid understanding of how Account Management can influence achievement of business objectives
An understanding of how to work proactively and positively in partnership with both operations and client priorities
Excellent professional interpersonal skills.
The ability to build rapport and trust with clients and colleagues.
The ability to understand and communicate client requirements with a clear, positive and customer-focused message
Ability to influence and negotiate with others
High level of numeracy and literacy
Committed, enthusiastic, positive, resourceful and resilient

Apply Now

Refine Your Search

customer support & client services managers jobs in gateshead, twr

Account Director

Customer Service Team Leader

Customer Service Executive

Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Customer Operations Manager - 12 months fixed term

Customer Service Team Leader

Retention & Quality Specialist

Community Services Lead (Customer Experience)

Sales Team Manager

Sales Team Lead (HF1341305)

Customer Operations Team Leader (DACH)

Customer Service Team Leader - Italian Speaking

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