product support Work, Jobs in gateshead, twr (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Pay Support Officer
NHS Blood and Transplant —Newcastle upon Tyne
- £28,392 - £31,157 a year
- Annual leave
- Employee assistance programme
3d
Postperson with Driving
Royal Mail Group —Jarrow
- Part-time
- Employee discount
Stock Assistant
Aldi —Newcastle upon Tyne
- £13.12 an hour
- Customer service
- Annual leave
- Employee assistance programme
Manufacturing Operator
Baker Hughes —Newcastle upon Tyne
- Mechanical knowledge
- Life insurance
7d
Decontamination Technician
QE Facilities —Gateshead
- £28,039 a year
- Full-time
19h
Store Assistant
Aldi —Gateshead
- £13.50 - £14.47 an hour
- Day shift
- Customer service
- Annual leave
Customer Assistant
Lidl —Newcastle upon Tyne
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
6d
FOH Team Member
Burhill Group Limited —Newcastle upon Tyne
- Presentation skills
- Communication skills
- Time management
Service Advisor
Vertu Motors —Newcastle upon Tyne
- £33,213 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
Quick apply
5d
Tesco Travel Money Advisor
Travelex —Newcastle upon Tyne
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Sales Assistant
Schuh —Metrocentre
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
2d
In Store Merchandiser
Footasylum —Newcastle upon Tyne
- Communication skills
Customer Support Expert (Technical Support)
Sage —Newcastle upon Tyne
- From £28,000 a year
- Customer service
Process Operator
Essity —Newcastle upon Tyne
- Full-time
- No experience needed
- Computer skills
- Communication skills
1d
Plant & Tool Hire Manager
Huws Gray Group —Gateshead
- Microsoft Excel
- Employee discount
Bershka Newcastle Ladies Responsible
INDITEX —Newcastle upon Tyne
- Full-time
- Sales
- Organisational skills
- Time management
- Employee discount
Quick apply
Shift Manager
The Sofa Delivery Company —Gateshead
- £17.59 an hour
- Team management
- Leadership
- Employee discount
Quick apply
7d
Sales Associate
Sunglass Hut —Newcastle upon Tyne
9d
Clinical Trial Coordinator
Iksuda Therapeutics —Newcastle upon Tyne
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Laboratory experience
- Bachelor's degree
- Communication skills
- Work from home
- Flexible schedule
Quick apply

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Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

product support jobs in gateshead, twr

Technical Support Specialist

Pay Support Officer

Postperson with Driving

Stock Assistant

Manufacturing Operator

Decontamination Technician

Store Assistant

Customer Assistant

FOH Team Member

Service Advisor

Tesco Travel Money Advisor

Sales Assistant

In Store Merchandiser

Customer Support Expert (Technical Support)

Process Operator

Plant & Tool Hire Manager

Bershka Newcastle Ladies Responsible

Shift Manager

Sales Associate

Clinical Trial Coordinator

I want to receive the latest job alerts for product support in gateshead, twr

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