Retail customer service Work, Jobs in Gateshead, Twr (with Salaries)

Customer Service Representative (Part-Time)
HSBC Global Services Limited —Newcastle upon Tyne
- From £25,000 a year
- Part-time
- Customer service
- Communication skills
- Employee discount
Retail Customer Service - 12 Hours
Betfred —Newcastle upon Tyne
- £12.71 an hour
- 12 hour shift
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
8d
Sales Advisor
CARECO UK LTD —Blaydon
- Up to £26,520 a year
- Full-time
- Microsoft Word
- Customer service
- IT
- Free parking
- Annual leave
Quick apply
11d
Retail Customer Service - 28 - 32 Hours
Betfred —Newcastle upon Tyne
- £12.71 an hour
- Part-time
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
8d
Retail Customer Service - 32 Hours
Betfred —Wallsend
- £12.71 an hour
- Part-time
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
8d
Bridal Sales Consultant
Wed2B UK and ROI —Gateshead
- £12.71 an hour
- Part-time
- Communication skills
- Retail sales
- Employee discount
Quick apply
6d
Customer Service Representative
William Hill —Newcastle upon Tyne
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Sales Assistant
HSL Chairs —Blaydon
- £12.80 an hour
- Part-time
- Customer service
- Retail sales
- Free parking
- Employee discount
Quick apply
5d
Customer Service Assistant
Admiral Slots —Newcastle upon Tyne
- £12.75 an hour
- Part-time
Quick apply
18h
Optical and customer assistant
Specsavers Newcastle —Newcastle upon Tyne
- Full-time
- Anatomy knowledge
- Customer service
- Laboratory experience
Quick apply
1d
Bershka Newcastle Ladies Responsible
INDITEX —Newcastle upon Tyne
- Full-time
- Sales
- Organisational skills
- Time management
- Employee discount
Quick apply
Customer Team Member
Co-op —Gateshead
- £13.04 an hour
- Overtime
- Bakery
- Store discount
- Employee discount
3d
Retail Sales Advisor - Gateshead
Oak Furnitureland —Gateshead
- £51,051 - £56,731 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Temp Sales Assistant
Smiggle —Gateshead
- Weekend availability
- Sales
- Communication skills
- Store discount
- Annual leave
Retail Assistant
EG On The Move Ltd —Sunderland
- £10.95 - £12.90 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
Bershka Newcastle Menswear Responsible
INDITEX —Newcastle upon Tyne
- Full-time
- Sales
- Organisational skills
- Time management
- Employee discount
Quick apply
Team Member
NEXT —Gateshead
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
1d
Sales Associate (part-time 10hr)
VF Corporation —Newcastle upon Tyne
- Part-time
- Customer service
- Merchandising
- English
- Employee discount
Quick apply
4d
Sales - Sales Advisor - UK
New Look —Metrocentre
- Part-time
- Microsoft Word
Team Member (Stock)
NEXT —Gateshead
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount

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Customer Service Representative (Part-Time)

HSBC Global Services Limited -
Newcastle upon Tyne

Apply Now

Job details

Part-time
From £25,000 a year

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

Part Time - 21 Hours P/W between Monday - Friday 10am - 2pm & Saturday 9am - 1pm

What you'll do

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential, as what we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures
Process a wide range of transactions, whilst maintaining a high degree of accuracy
Have excellent attention to detail
Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms
Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution – you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Please note if you’re on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive minimum starting salary of £25,000 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

retail customer service jobs in gateshead, twr

Customer Service Representative (Part-Time)

Retail Customer Service - 12 Hours

Sales Advisor

Retail Customer Service - 28 - 32 Hours

Retail Customer Service - 32 Hours

Bridal Sales Consultant

Customer Service Representative

Sales Assistant

Customer Service Assistant

Optical and customer assistant

Bershka Newcastle Ladies Responsible

Customer Team Member

Retail Sales Advisor - Gateshead

Temp Sales Assistant

Retail Assistant

Bershka Newcastle Menswear Responsible

Team Member

Sales Associate (part-time 10hr)

Sales - Sales Advisor - UK

Team Member (Stock)

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