senior account manager Work, Jobs in gateshead, twr (with Salaries)

Account Director
Teleperformance —Gateshead
- Full-time
- Project management
- Negotiation
Merchant Success Manager - eCommerce
Worldpay (UK) Limited —Gateshead
- Communication skills
Quick apply
Account Manager Supplier
Hubexo —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- In-person
- Negotiation
- Work from home
- Employee assistance programme
Quick apply
Senior Account Executive UK
SaleCycle —Gateshead
- £86,000 - £104,000 a year
- Hybrid work
- Sales
- Free parking
- Annual leave
Senior Account Manager (MPS & Solution Sales, North East)
Agilico Workplace Technologies —Gateshead
- £75,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Employee assistance programme
Quick apply
11h
Robotics Sales Manager
NEW APEX LTD. t/a SPARK EPoS —Gateshead
- £40,000 a year
- Full-time
- Sales
- Hotel
- Analysis skills
- Free parking
- Store discount
Quick apply
3d
Customer Director
Taylor Wimpey —Sunderland
- Annual leave
- Employee discount
5d
Account Executive UK
SaleCycle —Gateshead
- £80,000 - £90,000 a year
- Hybrid work
- Sales
- Free parking
- Annual leave
Account Manager
Simply Certification Limited —Jarrow
- From £27,000 a year
- Full-time
- CRM software
- Customer service
- Driving
- Free parking
Quick apply
Business Development Manager
Coventry Building Society —Newcastle upon Tyne
- £55,000 a year
- Full-time
- Business development
- Negotiation
4h
Business Development Manager Oil & Gas
Gates Corporation —Cramlington
- Sales
- English
- Microsoft Office
Public Sector Business Development Manager
Wave Utilities —Durham
- From £42,853 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
12d
Customer Success Manager
OneClickComply —Sunderland
- £32,500 - £60,000 a year
- Full-time
- Driving
- School
- Annual leave
- Employee discount
Quick apply
Sales Executive
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- Management
- Sales
- ERP systems
Quick apply
Business Development Manager (Northern Regions)
Prima Cheese —Seaham
- Full-time
- CRM software
- Sales
- Salesforce
- Employee assistance programme
- Life insurance
UK - Customer Success Manager
Paul Gough Media —Hartlepool
- £25,000 - £30,000 a year
- Full-time
Quick apply
Regional Account Manager
Innova Systems UK —Newcastle upon Tyne
- Microsoft Outlook
- Sales
- CAD
VodafoneThree - Client Sales Lead
Vodafone —Newcastle upon Tyne
- Full-time
- Sales
- Negotiation
- Employee discount
1d
Client Partner - UK Local Gov
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- AWS
- Communication skills
- Life insurance
Quick apply
Client Partner - UK Justice
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- AWS
- Communication skills
- Life insurance
Quick apply

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senior account manager jobs near gateshead, twr

Account Director

Teleperformance -
Gateshead

Apply Now

Job details

Full-time

Qualifications

Numeracy
Project management
Account management
Negotiation

Full job description

Overview:

The Role

We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews.

Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective.

Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for:

Client Satisfaction
Clear and transparent internal financial awareness
Strong governance
Management of account managers (where applicable)
Delivery of gross margin commitments

Responsibilities

Senior day-to-day client contact
Financial forecasting
Input top line sales and direct costs taken from operations into contribution reporting where applicable
Tracking budget vs actual
Monthly GM tracking
Full action plans where GM falls below target
To identify Farming & Growth opportunities and pass these to the VP Client Services
Ensuring clear communications between the client and internal stakeholders
Contractual commitments and deliverables
Contract Change Notes / Variations
Strong governance – ensuring a clear audit of decisions
Driving continuous improvement agenda, working in partnership with TP Digital colleagues
Overseeing production and accuracy of MI
Invoicing and accounts receivable / aged debt
Working with Operations on tactical delivery / decisions of the account running
Weekly, Monthly and Quarterly review packs
Delivery of weekly, monthly and quarterly business reviews
Monthly / quarterly KSAT dip checks
Implementing client account plans
Change control

Candidate criteria - what we are looking for:

Experience

Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective
Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance
Ability to demonstrate how you have added value to a client’s business / service provision (client centricity)
An understanding of the metrics used and the pricing structure in operation within the contact centre environment
Experience of financial forecasting and invoicing
Competencies and specific skills
Solid understanding of how Account Management can influence achievement of business objectives
An understanding of how to work proactively and positively in partnership with both operations and client priorities
Excellent professional interpersonal skills.
The ability to build rapport and trust with clients and colleagues.
The ability to understand and communicate client requirements with a clear, positive and customer-focused message
Ability to influence and negotiate with others
High level of numeracy and literacy
Committed, enthusiastic, positive, resourceful and resilient

Apply Now

Refine Your Search

senior account manager jobs in gateshead, twr

Account Director

Merchant Success Manager - eCommerce

Account Manager Supplier

Senior Account Executive UK

Senior Account Manager (MPS & Solution Sales, North East)

Robotics Sales Manager

Customer Director

Account Executive UK

Account Manager

Business Development Manager

Business Development Manager Oil & Gas

Public Sector Business Development Manager

Customer Success Manager

Sales Executive

Business Development Manager (Northern Regions)

UK - Customer Success Manager

Regional Account Manager

VodafoneThree - Client Sales Lead

Client Partner - UK Local Gov

Client Partner - UK Justice

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