Senior client manager Work, Jobs in Gateshead, Twr (with Salaries)

Client Engagement Manager -Full time - Permanent - Gateshead or Remote
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
12d
Senior Delivery Manager (Lead Gen)
iamproperty & iamsold —Newcastle upon Tyne
- Full-time
- Agile
- Leadership
- Communication skills
- Annual leave
Quick apply
Sales Manager
Origin Tech Ltd —Newcastle upon Tyne
- £60,000 - £65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
- Sick pay
Quick apply
3d
Sales Manager
Purely Energy Ltd —Newcastle upon Tyne
- From £60,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Free parking
Quick apply
6d
Senior Administrator
Royal Bank of Canada —Newcastle upon Tyne
- Full-time
- Financial services
6d
Key Account Manager
Mitie —Newcastle upon Tyne
- Full-time
- Customer service
- Leadership
4d
Senior Partner Manager
Leighton —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- Travel
- Agile
- Annual leave
Quick apply
11d
Senior Project Manager
Ion Industries —Newcastle upon Tyne
- £37,000 - £55,000 a year
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Time management
Quick apply
Senior Account Manager (MPS & Solution Sales, North East)
Agilico Workplace Technologies —Gateshead
- £75,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Employee assistance programme
Quick apply
Senior Associate Client Administration
Evelyn Partners —Newcastle upon Tyne
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Financial services
Quick apply
Senior Project Manager
Avove —Durham
- Full-time
- Agile
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Senior Project manager
North —Washington
- Full-time
- PMP
- Project management
- Leadership
- Employee assistance programme
Cleaning Area Manager (Transport)
OCS Group —Newcastle upon Tyne
- Travel
Quick apply
3d
Senior Bid Manager
Bellrock Property and Facilities Management —Newcastle upon Tyne
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Annual leave
Quick apply
10d
Senior Design Manager
Gallifordtry —Newcastle upon Tyne
- Full-time
- Employee discount
Account Director
Teleperformance —Gateshead
- Full-time
- Project management
- Negotiation
Senior Planner
Costain —Newcastle upon Tyne
- Full-time
- Hybrid work
- Civil engineering
- Driving
- IT
Senior Delivery Manager
Version 1 —Newcastle upon Tyne
- Full-time
- Azure
- Business development
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Senior Project Manager
Mace —Newcastle upon Tyne
- Full-time
- Hybrid work
- Project management
- Contracts
- Construction
VacancyTitle: Risk Manager
Grainger plc —Newcastle upon Tyne
- Full-time
- Remote
- Organisational skills
10d

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Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Recite Me
Gateshead

Quick apply

Job details

Full-time
12 days ago

Benefits

Flexible schedule

Qualifications

B2B
Organisational skills
Agile
SaaS
Account management
Communication skills

Full job description

In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.

And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.

We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, Client Engagement Lead

About the role

This is a key role, to oversee strategic client relationships and drive exceptional customer engagement across our SaaS business.

The Client Engagement Lead will act as a senior relationship owner for key customers, ensuring strong communication, successful delivery coordination, customer satisfaction, and long-term retention. The role requires close collaboration with Product, Customer Success and Sales, and Leadership teams to ensure customer expectations are effectively managed and business objectives are achieved.

This is a strategic, client-facing role suited to someone who thrives in relationship management, stakeholder communication, and cross-functional coordination within a technology-led environment.

In this role you will be responsible for:

Strategic Client Management
- Develop and maintain strong relationships with key customer stakeholders
- Serve as the senior point of contact for strategic client engagement
- Lead regular customer review meetings and engagement planning sessions
- Ensure customers are aligned with platform capabilities, updates, and delivery expectations
- Build trust through proactive communication and consultative support
Cross-Functional Leadership
- Act as a bridge between clients and internal teams including Product, Engineering, Support, and Operations
- Coordinate internal communication relating to customer priorities, risks, and opportunities
- Support the prioritisation of customer issues and enhancement requests
- Collaborate with leadership teams to improve customer engagement strategies and processes
Customer Success & Retention
- Drive customer satisfaction, retention, and long-term engagement
- Identify and mitigate customer risks or service concerns
- Monitor engagement metrics and customer health indicators
- Support renewal conversations and expansion opportunities where appropriate
- Champion the voice of the customer internally
Operational & Process Improvement
- Contribute to the development of scalable customer engagement processes
- Support continuous improvement initiatives across customer experience and communication
- Maintain accurate customer records, reporting, and engagement documentation
- Mentor or support junior engagement or client services team members where required
KPI metrics:
- Customer Retention Rates
- Customer Retention
- Customer Satisfaction
- Net Promoter Score

Requirements

We’re looking for great characters with the right attitude and aptitude. Here’s a few things you’ll need to be able to demonstrate…

Essential
- Proven experience in client engagement, customer success, account management, or client services within SaaS or technology
- Strong stakeholder management and communication skills
- Experience managing complex customer relationships
- Ability to collaborate effectively with technical and non-technical teams
- Strong organisational and strategic thinking skills
- Ability to manage competing priorities and customer expectations
Desirable
- Experience working within B2B SaaS or digital platforms
- Familiarity with agile or product-led environments
- Experience with CRM/customer engagement platforms
- Understanding of customer retention and lifecycle management strategies

About you:

Relationship-driven and commercially aware
Confident communicator and facilitator
Strategic and solutions-focused
Calm and resilient under pressure
Collaborative leadership style

Benefits

Location

Hybrid working set-up. Remote 2 days per week and 3 days in the office. Newcastle/Gateshead Quayside HQ

Benefits

Great culture & working environment – working with a close-knit team in a global company
25 days annual vacation (plus UK bank holidays)

10 days ‘Workcation’ - reduced hours to work somewhere interesting
BHFC Healthcare
Death in Service

Hours

Typically 09:00 17:30 working day

We also operate a flexible start and end time starting 08:00-10:00 and finish 8.5 hrs later

Hybrid 3:2 days office/remote (Baltimore House, Gateshead)

Quick apply

Refine Your Search

senior client manager jobs in gateshead, twr

Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Senior Delivery Manager (Lead Gen)

Sales Manager

Sales Manager

Senior Administrator

Key Account Manager

Senior Partner Manager

Senior Project Manager

Senior Account Manager (MPS & Solution Sales, North East)

Senior Associate Client Administration

Senior Project Manager

Senior Project manager

Cleaning Area Manager (Transport)

Senior Bid Manager

Senior Design Manager

Account Director

Senior Planner

Senior Delivery Manager

Senior Project Manager

VacancyTitle: Risk Manager

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