Strategy manager Work, Jobs in Gateshead, Twr (with Salaries)

Client Engagement Manager -Full time - Permanent - Gateshead or Remote
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
2d
Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £72,711 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
8h
Business Development Manager
Coventry Building Society —Newcastle upon Tyne
- £55,000 a year
- Full-time
- Business development
- Negotiation
7d
ASC Specialist Study Skills Tutor (Higher Education) - Northumbria, Newcastle upon Tyne
Beacon Support —Newcastle upon Tyne
- £35 an hour
- University
- Education
- Bachelor's degree
- Flexible schedule
Quick apply
14d
Change Manager
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £49,387 - £56,515 a year
- Full-time
- Communication skills
- Negotiation
2h
Senior People Manager
NRG —Newcastle upon Tyne
- £55,000 a year
- Hybrid work
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
F&B Commercial Manager
The Inn Collection —Newcastle upon Tyne
- £60,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Travel
- Annual leave
- Employee assistance programme
Quick apply
1d
Life Enrichment Specialist Trainer
Barchester Healthcare —Gateshead
- Up to £40,000 a year
- English
- Travel
- IT
Quick apply
Engagement Manager (North)
National Lottery Heritage Fund —Newcastle upon Tyne
- £28,329 - £31,019 a year
- Full-time
- Hybrid work
- Work from home
8d
General Manager - Lefties Newcastle
INDITEX —Newcastle upon Tyne
- Full-time
- Leadership
- Employee discount
Quick apply
13d
Unity Programme - Organisation Design Manager
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- English
- Project management
- Presentation skills
- Work from home
8h
Customer Director
Taylor Wimpey —Sunderland
- Annual leave
- Employee discount
13d
Group Marketing Manager- UK and Ireland
Sandman Hotel Group —Newcastle upon Tyne
- Full-time
- Hospitality
- Management
- Marketing
- Employee discount
Marketing Manager
Schools North East —Newcastle upon Tyne
- £34,630 - £40,160 a year
- Full-time
- Management
- English
- Travel
- Work from home
Quick apply
13d
Estate Agent
The Property Experts —Felling
- £8,400 a month
- Remote
- Sales
- Administrative experience
Supplier Assurance Manager
Somerset Bridge Group —Newcastle upon Tyne
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
VacancyTitle: Programme Manager - Integrated Delivery Services
Northumbrian Water/Essex & Suffolk Water —Washington
- From £68,085 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
9d
Project Manager
North Tyneside Council —North Tyneside
- £39,152 - £42,839 a year
- Full-time
Studio Manager (Agency Operations Manager)
Blumilk —Newcastle upon Tyne
- £30,000 - £40,000 a year
- Full-time
- Supervising experience
- Project management
- Driving
- Free parking
- Work from home
Quick apply
2d
Team Manager, Customer Account Management
U.S. Bank National Association —Newcastle upon Tyne
- £68,935 - £81,100 a year
- Full-time
- Sales
- Customer service
- Business development

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strategy manager jobs near gateshead, twr

Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Recite Me
Gateshead

Quick apply

Job details

Full-time
2 days ago

Benefits

Flexible schedule

Qualifications

B2B
Organisational skills
Agile
SaaS
Account management
Communication skills

Full job description

In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.

And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.

We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, Client Engagement Lead

About the role

This is a key role, to oversee strategic client relationships and drive exceptional customer engagement across our SaaS business.

The Client Engagement Lead will act as a senior relationship owner for key customers, ensuring strong communication, successful delivery coordination, customer satisfaction, and long-term retention. The role requires close collaboration with Product, Customer Success and Sales, and Leadership teams to ensure customer expectations are effectively managed and business objectives are achieved.

This is a strategic, client-facing role suited to someone who thrives in relationship management, stakeholder communication, and cross-functional coordination within a technology-led environment.

In this role you will be responsible for:

Strategic Client Management
- Develop and maintain strong relationships with key customer stakeholders
- Serve as the senior point of contact for strategic client engagement
- Lead regular customer review meetings and engagement planning sessions
- Ensure customers are aligned with platform capabilities, updates, and delivery expectations
- Build trust through proactive communication and consultative support
Cross-Functional Leadership
- Act as a bridge between clients and internal teams including Product, Engineering, Support, and Operations
- Coordinate internal communication relating to customer priorities, risks, and opportunities
- Support the prioritisation of customer issues and enhancement requests
- Collaborate with leadership teams to improve customer engagement strategies and processes
Customer Success & Retention
- Drive customer satisfaction, retention, and long-term engagement
- Identify and mitigate customer risks or service concerns
- Monitor engagement metrics and customer health indicators
- Support renewal conversations and expansion opportunities where appropriate
- Champion the voice of the customer internally
Operational & Process Improvement
- Contribute to the development of scalable customer engagement processes
- Support continuous improvement initiatives across customer experience and communication
- Maintain accurate customer records, reporting, and engagement documentation
- Mentor or support junior engagement or client services team members where required
KPI metrics:
- Customer Retention Rates
- Customer Retention
- Customer Satisfaction
- Net Promoter Score

Requirements

We’re looking for great characters with the right attitude and aptitude. Here’s a few things you’ll need to be able to demonstrate…

Essential
- Proven experience in client engagement, customer success, account management, or client services within SaaS or technology
- Strong stakeholder management and communication skills
- Experience managing complex customer relationships
- Ability to collaborate effectively with technical and non-technical teams
- Strong organisational and strategic thinking skills
- Ability to manage competing priorities and customer expectations
Desirable
- Experience working within B2B SaaS or digital platforms
- Familiarity with agile or product-led environments
- Experience with CRM/customer engagement platforms
- Understanding of customer retention and lifecycle management strategies

About you:

Relationship-driven and commercially aware
Confident communicator and facilitator
Strategic and solutions-focused
Calm and resilient under pressure
Collaborative leadership style

Benefits

Location

Hybrid working set-up. Remote 2 days per week and 3 days in the office. Newcastle/Gateshead Quayside HQ

Benefits

Great culture & working environment – working with a close-knit team in a global company
25 days annual vacation (plus UK bank holidays)

10 days ‘Workcation’ - reduced hours to work somewhere interesting
BHFC Healthcare
Death in Service

Hours

Typically 09:00 17:30 working day

We also operate a flexible start and end time starting 08:00-10:00 and finish 8.5 hrs later

Hybrid 3:2 days office/remote (Baltimore House, Gateshead)

Quick apply

Refine Your Search

strategy manager jobs in gateshead, twr

Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Product Manager

Business Development Manager

ASC Specialist Study Skills Tutor (Higher Education) - Northumbria, Newcastle upon Tyne

Change Manager

Senior People Manager

F&B Commercial Manager

Life Enrichment Specialist Trainer

Engagement Manager (North)

General Manager - Lefties Newcastle

Unity Programme - Organisation Design Manager

Customer Director

Group Marketing Manager- UK and Ireland

Marketing Manager

Estate Agent

Supplier Assurance Manager

VacancyTitle: Programme Manager - Integrated Delivery Services

Project Manager

Studio Manager (Agency Operations Manager)

Team Manager, Customer Account Management

I want to receive the latest job alerts for strategy manager in gateshead, twr

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