Technical specialist Work, Jobs in Gateshead, Twr (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
System Installation Supervisor
Admiral Slots —Gateshead
- £42,000 a year
- Full-time
- Supervising experience
- Travel
- Computer networking
Qualified Train Driver- Newcastle
XC Trains Limited —Newcastle upon Tyne
- £71,367 - £77,334 a year
- Driving
- Travel
Quick apply
6d
Technician / Tester
Otis —Washington
- Full-time
Product Specialist (m/w/d)
Legrand Care —Cramlington
- Full-time
- Engineering
- English
- Communication skills
Quick apply
Paediatric Occupational Therapy Technical Instructor
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £25,760 - £27,476 a year
- Part-time
Area Technical Services Manager
Equans —Newcastle upon Tyne
- Full-time
- Annual leave
- Employee assistance programme
Clinical Negligence Associate
Weightmans —Newcastle upon Tyne
- Full-time
Merchant Success Manager - eCommerce
Worldpay (UK) Limited —Gateshead
- Communication skills
Quick apply
Test Technician Lab
Gates Corporation —Cramlington
- No degree
- Leadership
14d
Repair Manager
Preferred Management —Hebburn
- From £27,900 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
9d
Trainee Leather Artisan - Colour Restoration
Handbag Clinic Ltd —Burnopfield
- £26,500 a year
- 8 hour shift
- Customer service
- Maintenance
- In-person
- Employee discount
Quick apply
6d
Technical Sales
GAP Group —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Sales
- Microsoft Office
Assistant Technical Officer - Cardiographer
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Hexham
- £25,272 a year
- Full-time
9d
Microsoft Security Operations Centre (SOC) Analyst – T2 & T3
Avanade —Newcastle upon Tyne
Senior Engineer (Networks and Connectivity)
North Tyneside Council —North Tyneside
- £44,075 - £48,226 a year
- Full-time
14d
Technology Delivery Lead - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Agile
Quality Manager
Trinity Precision Engineering —North Shields
- £55,000 - £75,000 a year
- Full-time
- ERP systems
- In-person
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
2h
ITSM Problem Manager
NHS Business Services Authority —Newcastle upon Tyne
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Maintenance
- IT
- Communication skills
- Employee discount
- Flexible schedule
3d
Lead Technical Architect
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Presentation skills
- Mentoring
- IT
- Employee assistance programme
- Employee discount
14d

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technical specialist jobs near gateshead, twr

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

technical specialist jobs in gateshead, twr

Technical Support Specialist

System Installation Supervisor

Qualified Train Driver- Newcastle

Technician / Tester

Product Specialist (m/w/d)

Paediatric Occupational Therapy Technical Instructor

Area Technical Services Manager

Clinical Negligence Associate

Merchant Success Manager - eCommerce

Test Technician Lab

Repair Manager

Trainee Leather Artisan - Colour Restoration

Technical Sales

Assistant Technical Officer - Cardiographer

Microsoft Security Operations Centre (SOC) Analyst – T2 & T3

Senior Engineer (Networks and Connectivity)

Technology Delivery Lead - Newcastle

Quality Manager

ITSM Problem Manager

Lead Technical Architect

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