An exciting opportunity has arisen for a Quality and Training Coordinator to join the North East Bowel Cancer Screening Programme Hub which supports Bowel Cancer Screening Services for a population of over 9 million.
As the Quality and Training Coordinator the post holder will provide support to the senior management team in the organising, planning, overseeing and reporting of quality and training events, and key performance indicators, ensuring all necessary resources, information, and stakeholders come together to achieve specific objectives . The post holder is expected to support the department to ensure that agreed standards and targets are met and that informed decisions are made effectively using real time data.
As part of the team the post holder will have developed knowledge, experience and competency in Quality Management Systems, being able to work unsupervised in performing their role. It is a primary role of the post holder to monitor, train and provide specialist advice to staff on all aspects of the Quality Management System used by Gateshead Clinical Pathology Services.
The post holder will also have knowledge and experience in training and in monitoring training and competency compliance within a department.
Summary of main duties (please refer to job description for full details):
Quality & Performance Management:
Support the planning, coordination, and reporting of quality activities, training programmes, and KPI performance, using real-time data to inform decision-making and ensure targets are met.
Quality Management System (QMS):
Provide guidance, monitoring, and compliance support for the QMS, ensuring alignment with ISO 15189, SQAS, and other regulatory standards.
Training & Competency Oversight:
Coordinate staff induction, training, and competency assessment processes; maintain accurate training records; and ensure staff meet required standards.
Audit & Compliance:
Plan, coordinate, and conduct audits across QMS, training, Key Performance Indicator (KPI) compliance, and laboratory processes; ensuring consistency, documentation quality, and timely completion.
Continuous Improvement:
Support service improvement through performance monitoring, audit outcomes, and delivery of ambitious targets.
Learning & Development:
Support a culture of continuous learning CPD programmes, and develop training needs analysis aligned with departmental goals.
Reporting & Documentation:
Produce internal and external reports on quality and training performance; support annual reviews and maintain compliance documentation.
Stakeholder Collaboration:
Work closely with senior management and quality teams to ensure effective implementation of training, audit programmes, and regulatory compliance.
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Please refer to the attached job description and personal specification which details the main responsibilities and requirements for this post.
