Complaints manager Work, Jobs in Gateshead (with Salaries)

Pathology Reception Operational Manager
Gateshead Health NHS Foundation Trust —Gateshead
- £57,528 - £64,750 a year
- Full-time
- Leadership
2d
Assistant Manager
Lane7 - Newcastle —Newcastle upon Tyne
- £31,000 a year
- Full-time
- Hospitality
- Management
- Leadership
- Referral programme
Quick apply
3d
Head of Operations
Pegasus Care —Gateshead
- £60,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Travel
Quick apply
Centre Manager
KwikFit —Gateshead
- £37,974 a year
- Full-time
- Employee assistance programme
- Employee discount
ITSM Problem Manager
NHS Business Services Authority —Newcastle upon Tyne
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Maintenance
- IT
- Communication skills
- Employee discount
- Flexible schedule
3d
Head of Independent Reviewers Unit
Cabinet Office —Newcastle upon Tyne
- £69,308 - £74,129 a year
- Part-time
- Project management
- Presentation skills
- Leadership
- Annual leave
3d
Repair Manager
Preferred Management —Hebburn
- From £27,900 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
9d
Mindplace Centre Manager - Newcastle
Bupa —Newcastle upon Tyne
- Full-time
- Management
- Microsoft Office
- Project management
- Gym membership
- Life insurance
Quick apply
2d
Welcome Manager
National Trust —Newcastle upon Tyne
- £27,612 a year
- Full-time
- Free parking
- Employee assistance programme
4d
Client Success Manager
The Opportunity Group —Newcastle upon Tyne
- Remote
Quick apply
Deputy Director Workplace Operations
HM Revenue and Customs —Newcastle upon Tyne
- £81,000 - £90,000 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
Customer Relations Specialist
iamproperty & iamsold —Newcastle upon Tyne
- £25,800 a year
- Full-time
- Communication skills
- Annual leave
Quick apply
3d
Cluster Meeting & Events Manager
MHDV —Newcastle upon Tyne
- Microsoft Outlook
- Sales
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager
KwikFit —Washington
- £30,700 a year
- Full-time
- Employee assistance programme
- Employee discount
Governance Officer
Gateshead Council —Gateshead
- £25,989 - £34,434 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Annual leave
- Employee discount
6d
Physical Security Manager
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Presentation skills
- Leadership
2d
Homeownership Manager (26994)
Homegroup —Newcastle upon Tyne
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Data entry
- In-person
- Leadership
- Life insurance
Quick apply
8d
Animal Compliance & Enforcement Officer
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Presentation skills
- IT
- Annual leave
- Employee discount
18h
Customer Director
Taylor Wimpey —Sunderland
- Annual leave
- Employee discount
6d
Assistant Practice Manager
Mr Alec Waugh & Associates Dental Practices —Low Fell
- £18 an hour
- Part-time
- Management
- Microsoft Office
- Administrative experience
Quick apply
13d

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complaints manager jobs near gateshead

Pathology Reception Operational Manager

Gateshead Health NHS Foundation Trust -
Gateshead

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Job details

Full-time
£57,528 - £64,750 a year
2 days ago

Qualifications

Leadership

Full job description

South of Tyne and Wear Clinical Pathology Services operates across laboratories in the Queen Elizabeth Hospital, Gateshead; Sunderland Royal Hospital and South Tyneside District Hospital. The service provides high quality diagnostic services to improve the health care of the people of South of Tyne and Wear. In addition it also provides bowel and cervical screening services for populations across the North East and Yorkshire.

The post holder will be responsible for the operational management of the sample reception processes to support the Biochemistry; Haematology Blood Transfusion and Immunology; Microbiology and Cervical Screening Departments of pathology. The Pathology Reception processes will be managed to ensure timely handing and processing of samples to support patient pathways across both primary and secondary care.

The post holder will be responsible for:
Leading the pathology reception team across all sites
Managing day-to-day reception and specimen handling
Ensuring services meet KPIs, and is compliant with accreditation and regulatory standards
Supporting budget control and service improvement
Producing operational and performance reports
Maintaining patient safety, quality, and governance
Managing staff training, development, and supervision
Handling complaints, enquiries, and escalated issues
Overseeing IT systems and accurate record-keeping

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the ‘golden thread’ which runs through everything we do – they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women’s Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our ‘Balance’ programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

The provision of quality diagnostic services is a high priority for the organisation.

Main responsibilities of the post include:
To provide effective leadership and operational management of the Pathology Reception teams across all laboratory sites
To ensure the delivery of a high-quality, responsive reception service in line with agreed standards, KPIs, and regulatory requirements
To oversee the safe and efficient management of specimen reception and associated operational processes
To support the development, implementation, and continuous improvement of service models and working practices
To contribute to the delivery of performance, quality, governance, and patient safety objectives across the service
To produce and monitor operational and performance reports as required
To lead, manage, and support staff through supervision, appraisal, training, and development
To manage complaints, enquiries, and escalated issues in a timely and professional manner
To ensure the effective use of information systems and maintain accurate records in accordance with Trust policies

Apply Now

Refine Your Search

complaints manager jobs in gateshead

Pathology Reception Operational Manager

Assistant Manager

Head of Operations

Centre Manager

ITSM Problem Manager

Head of Independent Reviewers Unit

Repair Manager

Mindplace Centre Manager - Newcastle

Welcome Manager

Client Success Manager

Deputy Director Workplace Operations

Customer Relations Specialist

Cluster Meeting & Events Manager

Assistant Manager

Governance Officer

Physical Security Manager

Homeownership Manager (26994)

Animal Compliance & Enforcement Officer

Customer Director

Assistant Practice Manager

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