Customer support and collections Work, Jobs in Gatley, Chs (with Salaries)

Collections Specialist
Together —Cheadle
- Full-time
Quick apply
Customer Support and Collections Associate
Close Brothers —Sale
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
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Credit Controller (OTC)
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- £28,000 - £30,000 a year
- Full-time
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- £26,000 - £30,000 a year
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- Communication skills
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- Full-time
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Collections Specialist

Together -
Cheadle

Quick apply

Job details

Full-time

Benefits

Company pension
Private medical insurance

Full job description

Company Description

Benefits of working at Together

26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
Free access to company holiday homes
Buy & sell holidays
Discretionary annual bonus plus an additional Shared Reward Bonus
Matched pension contribution
Health cash plan plus Private medical insurance
Life assurance and Critical illness cover
Travel season ticket loans and Ride to work scheme
Free local gym access
Local bar / restaurant discounts

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Company Description

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.

Job Description

As a Collections Specialist, you will be providing high quality support to our customers. Your aim will be to understand a customer's circumstance and offer the appropriate sustainable support for customers in financial difficulties or are experiencing in-life vulnerabilities. You will be dealing with inbound and outbound enquiries from customers in all stages of arrears.

As a Collections Specialist, we are looking for someone to:

Deal with inbound and outbound telephone calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts
Listen and question and understand the root cause of a customer's financial situation and work with the customer to find their needs
Resolve customer enquiries to completion, aiming for first contact resolution where appropriate.
Identify and attempt to resolve potential customer complaints
Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help

Qualifications

Essential

Collections and Recoveries experience is a must
Ability to deal with vulnerable customers
Experience of assessing affordability
An excellent understanding of what a good customer outcomes looks like
An empathetic approach to customers through active listening and effective questioning
Excellent attention to detail
Ability to work under pressure

Desirable

Experience with mortgage collections

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

Additional Information

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Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Click here for more information on our Recruitment Process

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

#TMHP

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customer support and collections jobs in gatley, chs

Collections Specialist

Customer Support and Collections Associate

Customer Support Collections Associate- Manchester

Credit Controller (OTC)

Collections Agent

Credit Controller

General Manager

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