Customer support collections associate manchester Work, Jobs in Gatley, Chs (with Salaries)

Customer Support Collections Associate- Manchester
Aimée Willow Connex —Manchester
- Analysis skills
- Communication skills
Customer Support and Collections Associate
Close Brothers —Sale
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Senior Resident Services Associate
Colby River —Manchester
- £31,920 a year
- Full-time
- Customer service
- Microsoft Office
- Mentoring
- Annual leave
- Life insurance
Quick apply
Credit Controller (OTC)
ClearCourse —Manchester
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Management
- Organisational skills
- Communication skills
- Employee discount
Quick apply
2d
Full Time Sales Associate - Manchester, UK
Christian Dior Couture —Manchester
- Full-time
- Sales
- Communication skills
Associate Product Manager
Finova —Salford
- Hybrid work
- Analysis skills
- Software development
- Agile
- Annual leave
- Employee assistance programme
Senior Marketing Associate, Web Analytics - Manchester
Fitch Group —Manchester
- Analysis skills
Department Manager
Giorgio Armani —Trafford
- Part-time
- Customer service
- Merchandising
- Team management
- Employee assistance programme
- Employee discount
Quick apply

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Customer Support Collections Associate- Manchester
Aimée Willow Connex —Manchester
Confidentially and empathetically communicate with customers through channels including telephone, post and email. Proficiency in Alfa Financial Software.
Customer Support and Collections Associate
Close Brothers —Sale
Confidentially and empathetically communicate with customers through channels including telephone, post and email.

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Customer Support Collections Associate- Manchester

Aimée Willow Connex
Manchester

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Job details

Qualifications

Analysis skills
Communication skills

Full job description

Customer Support & Collections Associate- Manchester Support ~ Credit Control
Manchester - North West

You will need to develop a deep understanding of the asset finance businesses, products and processes. You'll use your exceptional interpersonal skills to deliver good customer outcomes ensuring alignment to divisional objectives. An inquisitive nature, strong initiative, problem solving skills and a customer-first approach are key to success in this role.

RESPONSIBILITIES

Customer:

- Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies
- Confidentially and empathetically communicate with customers through channels including telephone, post and email
- Understand customer circumstances through appropriate techniques, including structured questioning and use of income and expenditure analysis
- Provide clear explanations of repayment options and independent sources of debt advice to empower customers to make informed decisions
- Identify and respond to customer vulnerability ensuring an appropriate level of care, seeking additional support where needed.

Policies & Procedures:

- Apply the Collections and Recoveries Standards, and associated procedures, to all customer dealings
- Identify and log customer dissatisfaction in an appropriate and professional manner whilst adhering to complaints/escalation process
- Escalate complex queries or situations that cannot be resolved at first instance
- Identify improvements to enhance customer and/or Bank outcomes
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required

Requirements

- Prior experience in collections/recoveries, ideally in relation to lending products
- Experience with vulnerable customers
- Exceptional communication and interpersonal skills
- Excellent analytical skills, with the ability to assess customer circumstances and identify appropriate strategies, applying judgement and decision making skills
- The ability to demonstrate emotional intelligence, resilience and empathy
- Strong teamwork skills, able to collaborate effectively while maintaining individual workload in a fast paced environment

Not Essential:

- Deliver excellent customer service via previous customer facing roles with excellent and professional telephony skills
- Knowledge of collections and recoveries regulatory requirements and industry standards
- Proficiency in Alfa Financial Software

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customer support collections associate manchester jobs in gatley, chs

Customer Support Collections Associate- Manchester

Customer Support and Collections Associate

Senior Resident Services Associate

Credit Controller (OTC)

Full Time Sales Associate - Manchester, UK

Associate Product Manager

Senior Marketing Associate, Web Analytics - Manchester

Department Manager

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