Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
10d
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
8d
IT Team Leader
Innovative Technology Ltd —Oldham
- Full-time
- Azure
- IT
- Free parking
- Flexible schedule
Senior Payroll Operations Manager
Network Rail —Manchester
- £55,596 - £67,813 a year
- Full-time
- Hybrid work
- Oracle
- Project management
- Continuous improvement
- Annual leave
- Employee discount
2d
Area Workplace Manager
Government Property Agency —Manchester
- £56,500 - £62,554 a year
- Full-time
- Hospitality
- Management
- Customer service
Universal Banker
HSBC Global Services Limited —Rochdale
- From £25,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
7d
Service and Operations Coordinator
Canning Generator Solutions —Widnes
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Data entry
- Free parking
Quick apply
11d
Customer Service Advisor
The Beauty Tech Group Trading Limited —Manchester
- Weekend availability
- Hybrid work
- Hospitality
- Communication skills
- Free parking
- Work from home
Quick apply
Critical Facilities Engineer-Cooling
Salute Inc. —Manchester
- Full-time
- Maintenance
- Communication skills
Quick apply
Helpdesk Administrator - Employment Services
096 Mersey and West Lancashire Teaching Hospitals NHS Trust —St Helens
- £25,760 - £27,476 a year
- Full-time
- Communication skills
- Annual leave
2d
Head of Service Delivery
Kudos Services —Warrington
- Up to £75,000 a year
- Full-time
- Business
- Employee assistance programme
- Life insurance
Quick apply
Lean Practitioner
Mitie —Stockport
- Full-time
- Continuous improvement
- Communication skills
Head of Facilities Management and Property Services
University of Salford —Salford
- Full-time
- Contracts
- Leadership
- Employee assistance programme
1h
Technical Administrator
ISS Facility Services —Bolton
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
1d
Lead Risk Officer, HSBC UK
HSBC Global Services Limited —Manchester
- Full-time
- Management
- Communication skills
- Banking
9d
Mobile Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Maintenance
- IT
- Communication skills
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for helpdesk team leader in gatley, chs

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk team leader jobs near gatley, chs

Facilities Engineer jobs in Manchester

Customer Service Representative jobs in Manchester

Operations Coordinator jobs in Widnes

Administrator jobs in Bolton

Chief Risk Officer jobs in Manchester

Facilities Manager jobs in Salford

Area Manager jobs in Manchester

Civil Engineer jobs in Manchester

Facilities Engineer jobs in Birmingham

Facilities Engineer jobs in Cardiff

Facilities Engineer jobs in Thames Valley

Facilities Manager jobs in Cambridge

Customer Service Representative jobs in Cambourne

Digital Customer Support jobs in Remote

Customer Service Representative jobs in London Se18

Customer Service Representative jobs in Royal Tunbridge Wells

Customer Service jobs in Newcastle Upon Tyne

Customer Service jobs in Birmingham Airport

Customer Service Representative jobs in Birmingham

Delivery Director jobs in Oxford

Helpdesk Team Leader

Softcat -
Manchester

Apply Now

Job details

10 days ago

Benefits

Flexible schedule

Qualifications

Azure
Customer service
ERP systems
Active Directory
Intune
Help desk

Full job description

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Internal Technology Team

Softcat is an amazing success story and as part of our continued growth we are investing significantly more in a new technology strategy going forward. Softcat's internal Technology Team is undergoing an exciting transformation this evolution aims to provide greater opportunities for our people's professional development and prepare us to execute our more ambitious technology strategy effectively.

Introduction

Our Helpdesk operates a Pod-based support model, where small, cross-skilled teams are aligned to specific services and technologies. Each Pod is responsible for managing its own demand, resolving incidents and requests end-to-end, and continuously improving the service it provides. This model is designed to create stronger ownership, faster resolution, and a more consistent user experience.

As a Helpdesk Team Leader, you will lead one or more of these Pods - ensuring they are well-coordinated, performing effectively, and aligned to service priorities

You will balance hands-on technical support with operational oversight, stepping in on complex issues while maintaining visibility of workload, performance, and risks across your Pods.

You will work closely with Senior Analysts to manage day-to-day delivery, ensuring demand is prioritised effectively and the team is focused on the right outcomes. You will also act as the key link between the Helpdesk and the wider Internal Technology organisation, ensuring Pods are aligned to service expectations and business needs.

As Helpdesk Team Leader, you'll be responsible for:

Ensure effective workload distribution and consistently meet service targets across the Pods
Own service performance within your Pods and drive measurable improvements
Build strong, consistent support capability through effective knowledge management
Work across teams to improve end-to-end service delivery and outcomes
Provide leadership, direction, and support to a mixed-skill team

We'd love you to have

Excellent customer service skills, with the ability to communicate clearly and concisely at all levels
Ability to multi-task and prioritise requirements, whilst maintaining a focus on quality work
Experience of at least one of the following: working with a variety of Microsoft technologies such as Azure, Active Directory, Microsoft Intune and O365
Supporting CRM and/or ERP systems

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Hybrid working – 3 days in the office and 2 days working from home
Working flexible hours - flexing the times you start and finish during the day
Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Apply Now

Refine Your Search

helpdesk team leader jobs in gatley, chs

Helpdesk Team Leader

Customer Experience Team Manager

IT Team Leader

Senior Payroll Operations Manager

Area Workplace Manager

Universal Banker

Service and Operations Coordinator

Customer Service Advisor

Critical Facilities Engineer-Cooling

Helpdesk Administrator - Employment Services

Head of Service Delivery

Lean Practitioner

Head of Facilities Management and Property Services

Technical Administrator

Lead Risk Officer, HSBC UK

Mobile Technical Operative - Mechanical

I want to receive the latest job alerts for helpdesk team leader in gatley, chs

Explore jobs in more locations

Introduction

Jobseeker tools

Employer Tools

Browse

Stay Connected