About Trafford Council:
Trafford Council, alongside partners in the public, private and third sectors, works towards a shared vision: Trafford - where all our residents, businesses and communities thrive. At the heart of this vision is a common cause - to make Trafford a better borough, where everyone has a chance to succeed and where everybody has a voice. We are committed to working together across services and agencies to close inequality gaps and make the best use of our resources.
Responsibilities:
As part of the wider IT and Digital Services, the role will involve being part of a professional team delivering a wide range of IT support to internal customers.
- Work effectively on Trafford IT systems, ensuring all support requests are logged accurately and in a timely manner on the relevant ticketing system
- Work in a supported learning environment to develop skills and knowledge to complete the Level 3 Information Communications Technician apprenticeship
- Undertake a range of IT and general administration duties to contribute to the achievement of team objectives
- Participate in a development programme (on-site and off-site), completing your learning plan including exams, workbooks and evidence of development
- Work closely with QA and develop positive relationships with colleagues and key stakeholders
- Support the IT Service to resolve IT related issues over the phone, via the IT hub system and during face-to-face bookings
- Update and manage incidents through the system within SLA, performing initial triage to resolve requests without escalation where possible
- Deliver technical support across platforms, diagnosing basic computer hardware and software faults using effective questioning and communication
- Identify and escalate service issues or improvement opportunities, ensuring communication with customers and escalation within agreed SLA
- Assist with software and hardware builds/rebuilds, installation, configuration, troubleshooting, project support and undertake other duties as required by management
Desirable skills:
- Excellent interpersonal and communication skills both written and verbal
- A desire to take ownership and accountability to see your work through to resolution
- Demonstrate problem solving and trouble shooting skills
- Good numerical skills
- Ability to adapt quickly to different systems and processes
- Good planning and organisational skills and the ability to prioritise your own workload and meet deadlines
- Ability to record accurate information and attention to detail
- Ability to work effectively as part of a team
- Ability to work on own initiative with minimal supervision
- Ability to work flexibly in order to adapt to changing work priorities and service needs
Entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours: Monday to Friday, 8am - 4pm
Benefits:
- Generous annual leave (rising with service)
- Flexible and hybrid working (SMART working)
- Local Government pension scheme
- Option to buy/save additional leave
- Family-friendly leave policies
- Health and wellbeing support
- Retail discounts and salary sacrifice schemes
- Travel benefits (e.g. Cycle to Work)
- Staff recognition and paid volunteering days
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
