Passenger Host - Gatwick Airport
Govia Thameslink Railway —Gatwick Airport
- £39,286 a year
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
2d
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Crawley Borough Council —Crawley
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8d
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Sutton Housing Society —Sutton
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- Part-time
- Microsoft Office
- Driving
- In-person
- Annual leave
- Work from home
Quick apply
8d
Quality Compliance Officer
Meath Epilepsy Charity —Godalming
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- Full-time
- Microsoft Office
- Analysis skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Automatic Number Plate Recognition (ANPR) Auditor - 03
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- Microsoft Excel
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- Full-time
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
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Medreich Plc —Feltham
- £32,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Assessment Officer - Care Point 2 Access Team
WSCC —Horsham
- £29,540 - £32,061 a year
- Full-time
- Hybrid work
- IT
10d
Membership Manager
The Association of British Riding Schools —Horsham
- £20 - £25 an hour
- Part-time
- Customer service
- Administrative experience
- IT
- Free parking
Quick apply
8d
Duty Officer (Receptionist) - Mental Health Supported Living
Apax —London
- £26,315 - £27,700 a year
- Full-time
- English
- Computer skills
- Communication skills
- Free parking
- Annual leave
8d
Environmental Enforcement Officer
3GS (UK) Limited —Lancing
- £28,080 a year
- 8 hour shift
- Customer service
- No experience needed
- Driving
- Health & wellbeing programme
- Employee assistance programme
Quick apply
5d
Programme Facilitator - Sussex
HM Prison & Probation Service —Crawley
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
11d
Prisoner Escort & Custody Driver
Serco Plc —Burgess Hill
- £2,400 - £31,063 a year
- Overtime
- IT
- Communication skills
- Paid training
- Employee assistance programme
Community Engagement Officer
Disability Challengers —Guildford
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- Weekend availability
- Hybrid work
- Microsoft Office
- Project management
- Organisational skills
4d
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Redhill Aerodrome Limited —Redhill
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- Full-time
- Heavy lifting
- Analysis skills
- In-person
Quick apply
9d
Information Advice and Support Service Officer
London Borough of Bromley —London Borough of Bromley
- £33,835 a year
- Call to connect
- Remote
- Organisational skills
- Communication skills
- Negotiation
- Work from home
1d
Security Officer
ASEL —Crawley
- £13.60 an hour
- 12 hour shift
- School
- Employee assistance programme
- Employee discount
12d
Business Support Officer
Cubic Corporation —Salfords
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Team Leader (Nights)
The Orpheus Centre- SEN College —Godstone
- £28,700.48 a year
- Weekend availability
- Management
- Administrative experience
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
4d

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Passenger Host - Gatwick Airport

Govia Thameslink Railway -
Gatwick Airport

Apply Now

Job details

Permanent
£39,286 a year
2 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount
Childcare

Qualifications

Communication skills

Full job description

Salary:

£39,286 Per annum
Location:

Gatwick Airport
Contract Type:

Permanent
Closing Date:

31 July 2026

Do you have a passion for customer service?

Let's shape the railway together and develop your skillset!

We are looking for talented individuals who are passionate about delivering outstanding customer service.

As a Passenger Host you are a key member of staff whose responsibility is to provide a high level of information to our customers as well as a feeling of safety, security and well-being whilst protecting the revenue of GTR.

Your duties as a Passenger Host fall into three main categories – revenue protection, customer service and security.

You will carry out your duties in a professional manner ensuring that customers are in possession of a valid ticket by undertaking station and on train ticket examinations at various locations and take the necessary action to deal with those individuals without valid tickets. You will be working alongside any contracted security officers, PCSO's, REO's or BTP at stations or on trains enhancing employee and customer safety.

Passenger Hosts work on a shift-basis covering unsocial and irregular hours, including weekends. Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

Experience / Skills / Requirements

A proactive approach coupled with passion and ability to support and develop your team
Exceptional levels of customer service, each and every time – you will be a role model for others to follow
Demonstrable experience of managing customers effectively in difficult environments
You must be able to demonstrate a high level of numerical ability
An effective communicator and must be able to demonstrate this both through your application and or assessments
Confidence to make decisions in a customer focused manner and carry out instructions effectively

In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.

Refine Your Search

duty officer jobs in gatwick airport station

Passenger Host - Gatwick Airport

Housing Officer

Resident Liaison Officer

Quality Compliance Officer

Automatic Number Plate Recognition (ANPR) Auditor - 03

Anti-Corruption unit (ACU) Investigator

Quality Assurance Fidelity Officer

Quality Assurance Officer

Assessment Officer - Care Point 2 Access Team

Membership Manager

Duty Officer (Receptionist) - Mental Health Supported Living

Environmental Enforcement Officer

Programme Facilitator - Sussex

Prisoner Escort & Custody Driver

Community Engagement Officer

Senior Aerodrome Fire Officer

Information Advice and Support Service Officer

Security Officer

Business Support Officer

Team Leader (Nights)

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