1st line support engineer Work, Jobs in Gedling, Ntt (with Salaries)

IT Support Technician
IT2 Limited —Nottingham
- £26,000 - £29,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
Quick apply
14h
JUNE - 1st Line IT Support Engineer & Retail IT Technician
BubbleIT Solutions Limited —Beeston
- £26,000 - £28,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Sales
- Free parking
Quick apply
3d
IT Service Desk Engineer Apprentice
QA Apprenticeships —Mansfield
- £19,000 a year
- Full-time
- No experience needed
- Windows
- IT
- Free parking
- Annual leave
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
Senior QA Engineer
Mortgage Advice Bureau —Derby
- Up to £55,000 a year
- Full-time
- Hybrid work
- SQL
- Presentation skills
- APIs
- Annual leave
- Employee discount
Quick apply
Digital Service Desk Engineer
Bellrock Property and Facilities Management —Leicester
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Senior TechOps Generalist
Octopus Energy Group —Leicester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply

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IT Support Technician

IT2 Limited -
Nottingham

Quick apply

Job details

Permanent | Full-time
£26,000 - £29,000 a year
14 hours ago

Benefits

Company pension
Work from home
Private medical insurance
On-site parking

Qualifications

TCP
Driving Licence
Azure
Customer service
Disaster recovery
Windows
Microsoft Office
DHCP
Driving
CompTIA Network+
IT support
DNS
SharePoint
TCP/IP
Cybersecurity
Communication skills
Active Directory
CompTIA A+
VPN

Full job description

IT Support Technician

Location

Eastwood, Nottingham / Hybrid Working

Salary

TBC

About Us

We are a growing Managed Service Provider (MSP) delivering IT support, cloud solutions, cybersecurity, and managed services to a diverse range of businesses across the UK. We pride ourselves on providing exceptional customer service and building long-term relationships with our clients.

Due to continued growth, we are looking for an enthusiastic and customer-focused IT Support Technician to join our technical team.

The Role

As an IT Support Technician, you will provide remote and onsite technical support to our clients, resolving a wide range of IT issues while delivering excellent customer service. You will work closely with other technicians and seniors to support and maintain client environments across Microsoft 365, Windows, networking, cloud services, and security solutions.

This role is ideal for someone with at least 1-3 years of experience in an IT support position, preferably within an MSP environment.

Key Responsibilities

Provide 1st and 2nd line technical support to clients via phone, email, and remote support tools.
Troubleshoot and resolve hardware, software, networking, and user-related issues.
Support Microsoft 365 environments including Exchange Online, SharePoint, Teams, and Entra ID (Azure AD).
Manage user accounts, permissions, and security policies.
Monitor and maintain client systems using Remote Monitoring & Management (RMM) tools.
Escalate complex issues to senior engineers where required.
Document support tickets, solutions, and technical procedures accurately.
Assist with IT projects, migrations, and new client onboarding.
Maintain excellent communication with clients throughout the support process.

Essential Skills & Experience

Minimum 1-3 years' experience in an IT Support Technician, Service Desk Analyst, or similar role.
Strong knowledge of Windows 10/11 and Microsoft Office applications.
Experience supporting Microsoft 365 environments.
Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, Wi-Fi).
Experience with Active Directory and user administration.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Full UK driving license

Desirable Skills & Experience

Previous experience working within a Managed Service Provider (MSP).
Experience using MSP tools, including:
RMM
Document and password management
PSA
Security Tools
M365 Protection and Backup
Knowledge of Microsoft Azure and Entra ID.
Experience with cybersecurity solutions such as EDR, MDR, email security, and vulnerability management.
Familiarity with backup and disaster recovery solutions.
Relevant IT certifications such as:
Microsoft Fundamentals
CompTIA A+
CompTIA Network+

Personal Attributes

Passionate about technology and continuous learning.
Positive, proactive, and professional attitude.
Strong attention to detail.
Ability to prioritise and manage multiple tasks effectively.
Team player with a willingness to support colleagues and clients alike.

What We Offer

Competitive salary based on experience.
Ongoing training and certification opportunities.
Exposure to a wide range of technologies and projects.
Company pension scheme.
Holiday entitlement plus bank holidays.
Friendly and supportive team environment.
Vitality Health Cover

If you're looking to develop your career within a fast-paced MSP and enjoy helping businesses get the most from their technology, we'd love to hear from you.

Pay: £26,000.00-£29,000.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance
Work from home

Work Location: Hybrid remote in Nottingham NG16 3RY

Quick apply

Refine Your Search

1st line support engineer jobs in gedling, ntt

IT Support Technician

JUNE - 1st Line IT Support Engineer & Retail IT Technician

IT Service Desk Engineer Apprentice

IT Support Technician

IT Operations Support Analyst

Senior QA Engineer

Digital Service Desk Engineer

Senior TechOps Generalist

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