Customer service executive collections Work, Jobs in Gedling, Ntt (with Salaries)

Customer Service Executive - Collections
Liberis —Nottingham
- English
- Analysis skills
- Communication skills
Quick apply
Vehicle Sales Executive
Velocity x Motors LTD —Nottingham
- £25,480 - £30,000 a year
- Part-time
- CRM software
- Customer service
- Organisational skills
- Free parking
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1d
Freight Operations Executive
Aramex International L. L. C. —Leicester
- Microsoft Word
- English
- Data entry

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Customer Service Executive - Collections
Liberis —Nottingham
Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns…
Quick apply
Vehicle Sales Executive
Velocity x Motors LTD —Nottingham
Speaking with customers and assisting with vehicle sales. In this role, you will be the driving force behind connecting customers with their perfect vehicle,…
£25,480 - £30,000 a year
Quick apply
1d

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customer service executive collections jobs near gedling, ntt

Customer Service Executive - Collections

Liberis -
Nottingham

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Job details

Qualifications

Client engagement
Process improvement
English
Outbound debtor call management
Arrears management
Analysis skills
Accounts Receivable Credit Control
Account escalation for debt management
Czech
Customer interaction
Root cause analysis
Communication skills
German
Analytics

Full job description

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.

The team

We are the Collections team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based in the UK, Sweden, Germany and the US, we are looking for an enthusiastic Collections Agent to join our rapidly growing global Collections team and support Liberis' growth in the UK market!

Who are you?

As a Collections Agent, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.

Responsibilities

Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities.
Solving puzzles: diving deep in to the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers
Direct engagement: connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interactions as you work to reignite their engagement.
Legal liaison: contacting customers we've been unable to reach via legal letters, to ensure our message is clear and our approach is effective.
Take charge in ensuring that defaulting account volumes stay within budget limits by strategising and implementing tactics to minimise the need for accounts to be sent for Debt Collection.
Fairness Ambassador: above all, you'll champion our commitment to treating customers fairly, ensuring that every action you take reflects the Liberis behaviours and strengthens our customer relationships.
Thrive in an environment that encourages independent decision-making and have the autonomy to manage and prioritise your daily workload, while always having the support of your team and line managers.

We think you'll need

We're seeking a dynamic individual with a blend of skills and experiences that will make them an invaluable asset to our team:

Fluency in the English language and one additional (German, Czech or Slovak).
Demonstrated experience within a collections team, preferably in SME collections.
A proven ability to self-manage and prioritise tasks effectively.
Excellent interpersonal communication skills, enabling seamless interactions with individuals at all levels.
High level of integrity in all actions and decisions.
Proficiency in Excel.
Keen attention to detail to ensure accuracy and precision in all tasks.
Ability to identify and propose improvements to processes and procedures.

What happens next?

Think this sounds like the right next move for you? Or if you're not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!

#LI-CG1

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Customer Service Executive - Collections

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