Systems engineer Work, Jobs in Gedling, Ntt (with Salaries)

Systems Engineer
Thrive —Nottingham
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
Design Engineer
JMC Recycling Systems —Nottingham
- £32,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- CAD
- Flexitime
- Flexible schedule
Quick apply
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
14d
Systems Engineer
Ericsson —Nottingham
- Oracle
- No degree
- Linux
Infrastructure Engineer
HM Revenue and Customs —Nottingham
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- DevOps
- Maintenance
- English
- Work from home
3d
Field Engineer
ONYX Insight —Nottingham
- Weekend availability
- Spanish
- English
- Bachelor's degree
Quick apply
Systems Engineer
Abacode —Nottingham
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Support Engineer
Siemens —Derby
- Full-time
- Hybrid work
- Maintenance
- Travel
- IT
- Annual leave
- Employee discount
Senior Test Engineer
Health Research Authority —Nottingham
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Java
- JavaScript
- AI
7d
Head of Engineering Operating System
Rolls-Royce SMR —Derby
- £85,600 - £112,350 a year
- Full-time
- Hybrid work
- Engineering
- No degree
- Travel
Senior Automation Engineer , EMA2 Reliability Maintenance Engineering
Amazon UK Services Ltd. —Mansfield
- Weekend availability
- AutoCAD
- Master's degree
- SQL
UX Engineer (Design System / Front-End Developer)
Boots —Nottingham
- Full-time
- JavaScript
- Agile
- HTML
- Employee discount
2nd Line IT Support Technician
Department for Education —Nottingham
- £31,479 a year
- Full-time
- Microsoft Outlook
- Windows
- Presentation skills
13d
Product Support Technician
Blueprint Operations Ltd —Newark-on-Trent
- Full-time
- Microsoft Word
- Analysis skills
- Computer skills
- Store discount
- Health & wellbeing programme
Quick apply
12d
Global Technology Engineer, Automation
Reckitt —Nottingham
- Full-time
- Engineering
- Programmable logic controllers
- Continuous improvement
- Employee assistance programme
- Life insurance
Deskside Engineer
Lawfront —Nottingham
- Full-time
- Windows
- Computer networking
- IT
2h
Senior Software Engineer Angular
Microlise —Nottingham
- From £45,000 a year
- Azure
- Computer Science
- SQL
- Employee assistance programme
- Employee discount
Data Centre Engineer
Node4 —Derby
- Hybrid work
- Customer service
- Travel
- Employee assistance programme
Global Technology Engineer - Tabletting and Capsules
Reckitt —Nottingham
- Full-time
- AutoCAD
- Engineering
- Project management
- Employee assistance programme
- Life insurance
Geo-Environmental Supervisor / Engineer
Kiwa —Derby
- £37,000 - £40,000 a year
- Full-time
- Engineering
- Supervising experience
- Travel
- Annual leave
- Employee assistance programme

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Systems Engineer

Thrive -
Nottingham

Quick apply

Job details

Full-time

Qualifications

TCP
ITIL Certification
Microsoft Outlook
Customer service
Windows
DHCP
CompTIA Network+
IT support
Computer networking
DNS
Mac OS
ServiceNow
TCP/IP
Communication skills
Active Directory
CompTIA A+
Time management
Help desk

Full job description

About Us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!

Position Overview:

This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.

Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.

Responsibilities:

Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive’s tools.
Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
Manage the daily prioritization, coding, and routing of service incidents and requests.
Follow Thrive's established best practices for task management
Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.

Required Qualifications:

2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.
Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.
Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.
Basic networking knowledge, including TCP/IP, DNS, and DHCP.
Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.
Excellent written and verbal communication, documentation, and time-management skills.
Ability to work independently and collaboratively in a team environment.
Availability to work after hours or participate in on-call rotations as required.

Optional Qualifications:

Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.

Preferred Certifications:

CompTIA A+
CompTIA Network+
Microsoft 365 Fundamentals (MS-900)
ITIL Foundation (v4).

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