Branch quality assurance support manager Work, Jobs in Gillingham, Ken (with Salaries)

Branch Quality Assurance Support Manager
OSB Group —Chatham
- £31,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Financial services
1d
Deputy Manager
The Agincare Group —Gillingham
- Up to £31,500 a year
- Microsoft Word
- Microsoft Excel
- Management
- Employee assistance programme
- Referral programme
Quick apply
13d
Branch Manager - Basildon
Beijer Ref UK Limited —Basildon
- £35,000 - £42,000 a year
- Full-time
- Management
- Customer service
- Driving
- Free parking
- Employee assistance programme
Quick apply
3d
Branch Manager
General All-Purpose Plastics (GAP) Ltd —Wickford
- Up to £50,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
3d
Quality Assurance Manager
Carepoint Services Limited —Lewisham
- £32,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
Quick apply
21h
Assistant Branch Manager
City Plumbing —Laindon
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Retail Sales Advisor
Brewers Decorator Centres —Sittingbourne
- £28,136 a year
- Customer service
- Communication skills
- Employee assistance programme
8d
Retail Sales Assistant
Eurochange —Basildon
- £12.81 an hour
- Part-time
- Customer service
- Cash handling
- Communication skills
- Annual leave
- Employee assistance programme
Driver and Warehouse Assistant
City Plumbing —Royal Tunbridge Wells
- From £12.71 an hour
- Part-time
- Driving
- Warehouse experience
- Annual leave
- Employee assistance programme
9d

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Branch Quality Assurance Support Manager

OSB Group -
Chatham

Apply Now

Job details

Full-time
£31,000 - £33,000 a year
1 day ago

Qualifications

Microsoft Excel
Microsoft Office
Quality assurance
Financial services
Banking

Full job description

About the team:

The Branch Quality Assurance Manager is a Head Office based role within the Branch Network, supporting branch operations through independent quality assurance and risk oversight activities. The successful individual will play an important role in ensuring that controls are effective, risks are appropriately managed, and high standards of quality and compliance are maintained across all branch locations.

What you will be doing?:

As a Branch Quality Assurance Manager, you will play a key role in strengthening the 1st line control environment by delivering independent assurance, strengthening control effectiveness, and driving continuous improvement across the branch network.

You will provide insight, oversight, and constructive challenge to Branch teams, ensuring that risks are effectively managed and controls operate as intended. Working closely with Branch colleagues and wider Group functions, you will identify opportunities for improvement and support the delivery of consistent, high-quality outcomes across all locations.

Your responsibilities will include…

Supporting Branch teams to monitor and accurately report L1 Quality Assurance KRI and KPI results within agreed SLAs
Performing testing of material controls, ensuring risks are effectively managed and reported to Group functions
Delivering independent on-site branch assurance reviews, including detailed reporting and supporting creation of Action plans that effectively address the root cause of issues
Monitoring progress of open actions and support timely completion
Identifying gaps in processes, controls, systems, and colleague knowledge, and driving improvements
Raising, managing, and supporting the remediation of risk events and control failures
Reviewing and enhancing control frameworks, audit checklists, and procedural documentation
Producing and supporting KRI reporting and management information for governance forums and committees
Providing constructive challenge, coaching, and feedback to colleagues to support continuous improvement
Supporting internal and external audit activities, managing requests and ensuring timely delivery
Operating within a structured risk and assurance programme, responding to trigger events and emerging risks
Travelling to our 6 branch sites as and when required

What's in it for you?:

We offer a base salary depending on experience from £31,000 – £33,000 and a competitive benefits package including:

Enhanced family-focused benefits
Hybrid-working
Annual bonus opportunity

Please use this link to see the fantastic benefits available at OSB: OSB Careers

About us:

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

Do you have the skills?:

We are looking for talented individuals who have the experience and knowledge set out below:

Previous experience in a branch-based banking or operational risk environment within financial services
Strong knowledge of risk, control frameworks, and quality assurance processes
Proficiency in Microsoft Office (particularly Excel)
Ability to work independently, with strong organisation and high attention to detail
Confident communicator with the ability to provide constructive feedback

Next steps:

If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply by Thursday 25th June 2026.

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational – inclusive any individual reasonable support required. We want to bring out the best in you!

Diversity, Equity & Inclusion

Not sure if you meet the spec? Let us decide.

Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.

Apply Now

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branch quality assurance support manager jobs in gillingham, ken

Branch Quality Assurance Support Manager

Deputy Manager

Branch Manager - Basildon

Branch Manager

Quality Assurance Manager

Assistant Branch Manager

Retail Sales Advisor

Retail Sales Assistant

Driver and Warehouse Assistant

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