Customer support erp software Work, Jobs in Gillingham, Ken (with Salaries)

Customer Support - ERP Software
Robosol Software UK Limited —Basildon
- £35,000 - £65,000 a year
- Full-time
- ERP systems
- Bachelor's degree
- In-person
- Free parking
Quick apply
Group Accountant
Icar Auto —West Thurrock
- From £60,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
Campaign Marketing Data Assistant/Analyst
Henry Schein Dental (UK) —Gillingham
- Full-time
- Microsoft Excel
- Marketing
- ERP systems
- Employee discount
- Life insurance
Account Executive
Caseware —Maidstone
- From £250,000 a year
- Full-time
- Remote
- Sales
- Accounting
- Communication skills
Quick apply
IT Implementation Specialist VCM
Leonardo UK Ltd —Basildon
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Azure
- Contracts
- APIs
- Flexible schedule
- Referral programme
Operations Manager
Pursuit Aerospace —Sittingbourne
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
Quick apply
IT Implementation Specialist - Manufacturing
Leonardo UK Ltd —Basildon
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Flexible schedule
- Referral programme
Production Engineer
Gooch & Housego Ashford —Ashford
- Full-time
- Microsoft Powerpoint
- Engineering
- ERP systems
Quick apply
Finance Assistant
M-Page Hiredonline —London
- Hybrid work
- Microsoft Excel
- ERP systems
- Accounting
9d
Presales Solution Architect - Aerospace and Defense
IFS —London
- Full-time
- Travel
- Communication skills
Quick apply
MM/PP SAP System Analyst
Teledyne Technologies Inc. —Chelmsford
- Full-time
- Project management
- Bachelor's degree
- Communication skills
IT Implementation Specialist - Teamcenter
Leonardo UK Ltd —Basildon
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Azure
- Flexible schedule
- Referral programme
Principal Manufacturing Engineer- Digital
Leonardo UK Ltd —Basildon
- £53,269 - £60,000 a year
- Full-time
- Hybrid work
- ERP systems
- Agile
- IT
- Flexible schedule
- Referral programme
Head of Sales - Business Applications
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Remote
- Microsoft Excel
- Azure
- Annual leave
Quick apply
Account Manager, New Business
Caseware —Maidstone
- From £250,000 a year
- Full-time
- Remote
- Sales
- Accounting
- Communication skills
Quick apply
German Logistics Administrator | £34k | 3:30pm Friday finish
OA Partners —Canterbury
- £30,000 - £34,000 a year
- Microsoft Excel
- ERP systems
- English
9d
Management Accountant
UCC Coffee UK & Ireland Ltd —Dartford
- Full-time
- Microsoft Excel
- Analysis skills
- Travel
Quick apply
Senior Solutions Consultant
Choco —London
- Full-time
- Hybrid work
- English
- Project management
- APIs
2d
Sales Representative
VSE AVIATION —Leigh-on-Sea
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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customer support erp software jobs near gillingham, ken

Customer Support - ERP Software

Robosol Software UK Limited
Basildon

Quick apply

Job details

Full-time
£35,000 - £65,000 a year

Benefits

Free parking
Casual dress
Company pension
Company events

Qualifications

Sage
ITIL Certification
ERP systems
Bachelor's degree
Application support
Communication skills
Help desk
Information Technology

Full job description

About Robosol

Robosol Software UK Limited is a Microsoft Dynamics 365 Business Central partner with over 20 years of experience serving clients in pharmaceutical, FMCG, food and drink, wholesale distribution, and manufacturing. We take pride in long-term client relationships and this role is central to maintaining that standard.

The Role

This is a client-facing support and success role responsible for ensuring our existing BC clients are well-served, well-supported, and getting maximum value from their systems. You will work closely with our delivery and sales teams — the commercial relationship remains with the account manager — but you are the day-to-day face of Robosol for your clients.

The ideal candidate has a functional understanding of Business Central, a calm and organised approach to support escalations, and the interpersonal skills to build trusted, lasting client relationships.

Key Responsibilities

Act as the primary point of contact for a portfolio BC clients on all post-go-live support and operational matters.
Triage, manage, and escalate support issues in coordination with the internal delivery team, keeping clients informed throughout.
Conduct regular check-in calls and periodic reviews with clients to assess satisfaction, system usage, and any emerging needs.
Facilitate smooth handovers from the project delivery team to business-as-usual support at go-live.
Ensure clients are aware of relevant BC release wave features and any changes that may affect their setup.
Identify and flag Phase 2 or expansion opportunities to the relevant account manager — you surface them, sales progresses them.
Maintain accurate client records, support logs, and health status in Robosol’s CRM.
Coordinate and deliver post-go-live training and refresher sessions as needed.
Contribute to improving Robosol’s support processes and client onboarding documentation.

What We’re Looking For

Essential

5+ years in a customer success, application support, or client-facing ERP role.
Working knowledge of Microsoft Dynamics 365 Business Central or NAV or other ERP.
Strong communicator — written and verbal — with the ability to manage client expectations calmly under pressure.
Organised and proactive, able to juggle multiple clients and priorities simultaneously.
A genuine interest in client outcomes, not just ticket closure.

Desirable

Sector experience in pharmaceutical, FMCG, food and drink, or wholesale distribution.
Familiarity with BC licensing, support agreements, and the Microsoft partner ecosystem.
Experience using a CRM or helpdesk platform to manage client portfolios.

Pay: £35,000.00-£65,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking

Work Location: In person

Quick apply

Refine Your Search

customer support erp software jobs in gillingham, ken

Customer Support - ERP Software

Group Accountant

Campaign Marketing Data Assistant/Analyst

Account Executive

IT Implementation Specialist VCM

Operations Manager

IT Implementation Specialist - Manufacturing

Production Engineer

Finance Assistant

Presales Solution Architect - Aerospace and Defense

MM/PP SAP System Analyst

IT Implementation Specialist - Teamcenter

Principal Manufacturing Engineer- Digital

Head of Sales - Business Applications

Account Manager, New Business

German Logistics Administrator | £34k | 3:30pm Friday finish

Management Accountant

Senior Solutions Consultant

Sales Representative

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