Reservations advisor Work, Jobs in Gillingham, Ken (with Salaries)

Reservations Advisor
Benenden Hospital Trust —Benenden
- £24,946 a year
- Full-time
- Hospital
- AI
- Communication skills
- Free parking
- Annual leave

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Reservations Advisor
Benenden Hospital Trust —Benenden
Provide a comprehensive administration and appointment booking service for Clinic, ACU and Theatre services. Membership to Benenden Health which offers a wide…
£24,946 a year

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Reservations Advisor

Benenden Hospital Trust -
Benenden

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Job details

Permanent | Full-time
£24,946 a year

Benefits

Free parking
Free flu jabs
Annual leave
Company pension
Employee discount

Qualifications

AI
Communication skills

Full job description

We are seeking a dedicated and customer-focused Reservations Advisor to join our Reservations Team. This role is key to delivering a high-quality, efficient Patient Administration Service, acting as an ambassador for the organisation and ensuring a positive experience for patients at every stage of their journey.

The post-holder will work flexibly within the reservations function, supporting outpatient clinics, ACU and Theatre services, and contributing to the achievement of departmental and organisational performance standards.

About us

At Benenden Hospital we put patients at the heart of everything we do. We attract kind, compassionate, and talented people to our ultra-modern private hospital, which opened in 1907 and has been rated as Outstanding by the CQC. We hold JAG accreditation for Endoscopy and have a beautiful setting in the middle of the Kent countryside.

Benenden Hospital offers excellent working conditions and facilities. We promote flexible working and a healthy work/life balance. We are committed to professional development and have excellent training and education facilities. We work hard to make sure that everyone at Benenden Hospital feels involved and shares our values and vision for the future.

About the role

Promote and deliver the highest standards of customer service at all times.
Provide a comprehensive administration and appointment booking service for Clinic, ACU and Theatre services.
Process, import and triage all new patient referrals in line with Standard Operating Procedures.
Manage and correctly maintain patient pathways, ensuring compliance with strict booking guidelines.
Schedule outpatient appointments, ACU admissions and Theatre procedures accurately and efficiently.
Support the delivery and achievement of Contact Centre KPIs, including call answer rates, abandonment rates and quality assurance measures.
Maximise clinic, ACU and Theatre utilisation and escalate capacity issues appropriately.
Manage clinic, ACU and Theatre cancellations promptly to minimise service disruption.
Communicate with patients and carers using tact, reassurance and discretion, maintaining confidentiality at all times.
Accurately input and maintain patient data on relevant computer systems.
Communicate effectively, both verbally and in writing, with GPs, Consultants, internal teams and external stakeholders.
Remain responsive and adaptable to the changing demands of the service and wider business needs.
Undertake any other relevant duties as required to support the department.

Skills and experience required

You will be an organised, adaptable individual with excellent communication skills and a strong commitment to high-quality patient care. You will thrive in a fast-paced environment, demonstrate attention to detail, and be comfortable working towards performance targets while maintaining a compassionate and professional approach.

If you are passionate about customer service and have a keen interest in healthcare administration, we would be delighted to receive your application.

Download full role profile

Benefits include

Competitive salaries
27 days Annual Leave plus Bank Holidays
Defined contribution pension scheme with employer contribution up to 10%
Membership to Benenden Health which offers a wide range of benefits, discounts and activities
Excellent Life Assurance benefit
Free parking
Subsidised eye tests
Free Flu vaccinations
Subsidised on site Restaurant.

“I love working at Benenden Hospital, it’s a beautiful location in the countryside”, “the whole organisation is supportive”, “it’s the team, the team are amazing”, “Benenden is a bit like a family”, “the whole atmosphere is brilliant”

These are just some of the reasons why more than 400 people work at Benenden Hospital which has a long history of caring since it was founded in 1907.

How to apply

If you wish to apply for this position, please complete our application form.

Then please send this application form, and your covering letter to [email protected]

A member of the HR team will be in contact once the vacancy closes.

Closing Date: 3 July 2026

Together, we work hard to maintain a safe, comfortable, patient-focused environment for the people in our care.

We’re an inclusive employer and welcome applications from people of all backgrounds and walks of life. This includes people with disabilities, people from all gender identities, individuals from all ethnic backgrounds, and those who are neurodivergent.

We actively encourage applications from groups that may be under‑represented within our workforce.

All our vacancies are therefore subject to either a Standard or an Enhanced Disclosure Application to the Disclosure and Barring Service as well as satisfactory reference checks. These procedures need to be completed before all new member of staff can join the hospital.

We want to understand why you want to work in a hospital environment and how your knowledge, skills, qualifications, and experience align with the role you’re applying for, and how they support a caring and respectful culture. These qualities are best shown through your own experience rather than AI‑generated content. While AI tools may be used for general support, we ask that applications are written in your own words and reflect your true abilities and values.

In accordance with the General Data Protection Regulation (GDPR), we have implemented a Privacy Notice to inform you, as prospective employees of Benenden Hospital, of the types of data we process about you. Please read our Privacy Notice

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