Technical support specialist Work, Jobs in Gillingham (with Salaries)

Software Support Specialist
LegalRM —Orpington
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- English
- SQL
- Flexitime
- Work from home
Quick apply
Organised Immigration Crime (OIC) Investigator
National Crime Agency —Gillingham
- £4,379 a month
- Overtime
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
12d
Invigilator
MidKent College —Gillingham
- £25,878 - £29,729 a year
- University
1d
Technical Support Specialist (Hybrid)
CameraMatics —Sidcup
- Hybrid work
- Computer Science
- Computer networking
- Organisational skills
5d
Assistant Technical Manager (Food Manufacturing)
Karimix UK Ltd —Faversham
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
- Annual leave
Quick apply
4d
Compliance Technical Support Officer
Cambridgeshire County Council —Weald
- £41,958 - £44,822 a year
- Microsoft Office
- Databases
- Administrative experience
- Annual leave
- Employee discount
5d
Senior IT Specialist
Nspire —Hockley
- £78,000 - £81,000 a year
- Full-time
- Hybrid work
- Mentoring
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
10h
IT Systems Administrator
MattressNextDay —Whitstable
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- AWS
- Linux
- In-person
- Free parking
- Store discount
Quick apply
Junior Web Support Specialist
Safetech LTD —Rayleigh
- £8.00 - £12.71 an hour
- Full-time
Quick apply
Data & Business Insights Analyst
Dovetail Games Ltd —Chatham
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
Quick apply
4d
Environmental Test Technical Specialist
QinetiQ —Shoeburyness
- £49,275 - £54,750 a year
- Full-time
- Engineering
- Continuous improvement
- Training & development
- Employee discount
12d
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
6d
Pool Worker
Hestia —Chatham
- Weekend availability
- Microsoft Office
- Administrative experience
Subsidence Claims Handler
Trinity Claims —Tonbridge
- £30,000 - £35,000 a year
- Remote
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
13d
Implant specialist
Corbets Tey dental practice —Upminster
- £2,118.33 - £12,131.83 a month
- Part-time
- Anatomy knowledge
- CAD
- Patient care
Quick apply
6d
Technical Manager (Chemistry/Forensics)
University of Kent —Canterbury
- £39,906 - £44,746 a year
- Full-time
- Hybrid work
- University
- Bachelor's degree
- Continuous improvement
4d
Technical Process Operator/Process Technician
ADM —Paddock Wood
- English
- IT
Operations Manager
MAPP —Sittingbourne
- £55,000 - £65,000 a year
- Full-time
- Organisational skills
Technical Support Manager (Hybrid)
CameraMatics —Sidcup
- Hybrid work
- Continuous improvement
- Team management
- Computer networking
5d
Senior Technician
SOCOTEC UK & Ireland —Snodland
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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Software Support Specialist

LegalRM
Orpington

Quick apply

Job details

Full-time
£32,000 - £40,000 a year

Benefits

Casual dress
Additional leave
Flexitime
Company pension
Work from home
Transport links

Qualifications

ASP.NET
Azure
Visual Studio
C#
Microsoft SQL Server
English
SQL
JavaScript
SQL Server Management Studio
B2B
GitHub
APIs
SaaS
Communication skills
Information Technology

Full job description

Software Support Specialist at LegalRM Limited

Salary/Rate: £32-40k/annum - full time (or pro rata thereof)

(Adjusted to match the experience of the successful candidate)

Employment Type: Full time Monday-Friday with flexible UK-based working patterns covering UK, East Coast US and West Coast US client hours

Location: Orpington, Southeast London (hybrid and remote applicants considered)

(Our office has a smart casual dress code - suits are not a requirement.)

The Company:

LegalRM is a specialist software company working with law firms and professional services organisations to improve how they manage information, records, risk and compliance. Our core product, iCompli, helps clients manage information governance, compliance and records management obligations through practical software and expert support.

We are a small, experienced and supportive team with clients including leading law firms in the UK and internationally. We are looking for someone who can help us strengthen our client communication, support responsiveness and SQL-led issue investigation.

This is a fantastic opportunity for someone who enjoys helping clients, understanding software issues, using data to investigate problems, and making sure clients feel informed and looked after.

Education/Experience:

At least 2-3 years' experience in a client-facing software support, application support, SaaS support, technical support, help desk, implementation support or similar role.

Practical SQL experience is critical, ideally using Microsoft SQL Server and SQL Server Management Studio, together with strong written and verbal client communication skills.

Summary:

We are looking for candidates who combine strong client communication with practical technical investigation. You do not need to be a software developer, but you must be comfortable working with databases, writing and interpreting SQL queries, documenting findings and explaining technical information clearly.

Successful candidates will be a positive fit for our existing team. You will meet us as part of the interview process, and we encourage you to be open about your experience, strengths, personality and interests.

The Role:

We are looking for a Software Support Specialist to join our Support Team, with a strong focus on client communication and SQL-based issue investigation.

You will be a key point of contact for iCompli clients, helping them raise issues, understand progress, follow agreed next steps and get the best from the system. You will also use SQL, support tools, logs and internal knowledge to investigate issues, validate data, identify patterns and provide clear information to colleagues when escalation is needed. Alongside day-to-day support, you will assist with client delivery and implementation tasks where your communication, organisation, product knowledge and SQL ability can help clients adopt iCompli successfully.

Core Duties and Responsibilities:

Client Communication

Act as a friendly, professional and reliable point of contact for iCompli client support queries, keeping clients informed by email, phone and remote support sessions.

Support Ticket Management

Log, manage and update support tickets so clients and internal teams understand the current position, next steps and ownership.

Issue Triage

Ask clear questions to understand client issues, requirements and priorities, then triage requests appropriately.

SQL Investigation

Use SQL to investigate client queries, validate data, identify possible causes and support issue diagnosis.

Technical Diagnosis

Review relevant logs, configuration and system behaviour to help diagnose support issues and document findings clearly.

Internal Coordination

Coordinate with technical colleagues to investigate and resolve software issues, escalating urgent, sensitive or complex matters appropriately.

Client Follow-up

Explain known issues, workarounds, next steps and resolutions in plain English, then follow up to confirm outcomes and close queries properly.

Implementation Support

Support new client implementations by assisting with communication, task tracking, data checks, testing and handover activities.

Knowledge Management

Help prepare client-facing support notes, knowledge base articles and simple guidance materials.

Continuous Improvement

Identify recurring client questions, data issues or system patterns and highlight product, training or process improvements to the wider team.

Required Skills:

Excellent written and verbal communication skills, with confidence speaking with clients by phone, email and remote support sessions.
Practical SQL experience, ideally using Microsoft SQL Server and SQL Server Management Studio.
Ability to write, read and adapt SQL queries to investigate support issues, validate data and identify possible causes.
Strong organisation and follow-through, including the ability to log, manage and update support tickets clearly.
Ability to translate technical information into clear, client-friendly language.
Confidence working with databases, data structures and business software.
Ability to prioritise support requests and manage changing demands calmly and professionally.
Curiosity and willingness to learn how iCompli works in detail, including relevant configuration, logs and support tools.

Desirable But Not Essential:

Experience supporting B2B software, SaaS platforms or business applications.
Experience working with professional services, legal, compliance or regulated-sector clients.
Familiarity with application logs, configuration, APIs or web application troubleshooting.
Awareness of ASP.NET, C#, JavaScript or similar web technologies; experience assisting with implementation or onboarding projects is also helpful.

Further duties and responsibilities depending on the candidate.

Job Type: Full-time

Pay: £32,000.00-£40,000.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Flexitime
Transport links
Work from home

Work Location: Hybrid remote in Orpington BR6

Quick apply

Refine Your Search

technical support specialist jobs in gillingham

Software Support Specialist

Organised Immigration Crime (OIC) Investigator

Invigilator

Technical Support Specialist (Hybrid)

Assistant Technical Manager (Food Manufacturing)

Compliance Technical Support Officer

Senior IT Specialist

IT Systems Administrator

Junior Web Support Specialist

Data & Business Insights Analyst

Environmental Test Technical Specialist

IT Support Engineer (1st to 2nd Line Progression)

Pool Worker

Subsidence Claims Handler

Implant specialist

Technical Manager (Chemistry/Forensics)

Technical Process Operator/Process Technician

Operations Manager

Technical Support Manager (Hybrid)

Senior Technician

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