Trump Turnberry is ready to receive applications from exceptional, talented individuals who are eager to join our legendary team.
Position Purpose:
To welcome guests to the Hotel, answer guest questions and resolve guest problems. To perform check-in, check-out duties and receive payments from guests. The position is available on a casual 'as and when' required position.
Essential Functions:
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Ensure prompt, efficient and courteous reception of guests
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Record and administer arrivals and departures
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Communication and recording of complaints
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Be aware of daily functions, events, VIP and group arrivals
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Ensure guest’s immediate requirements are catered for and anticipate the needs of our guests
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Accurate receipt of payments from guests for their stay
Qualification Standards:
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Must be eligible to live and work in the UK
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The successful candidate will be polite and have a courteous manner with a friendly and welcoming personality
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You must be proficient in operating IT and online systems, previous experience with Opera would be advantageous
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Candidates must be [assionate about delivering excellence in customer service
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Previous experience in Hospitality preferred but not essential
Benefits include
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Subsidised staff accommodation (if required).
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Access to a meal on duty in the staff canteen.
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Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
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Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
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Resort Facilities – use of the Spa, Gym and Golf facilities. (subject to some restrictions).
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Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
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Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
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Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
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Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
