Job Advert
Who We Are at Drive Medical
Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.
“Leading the World with Innovative Solutions that Enhance Lives”
In this role, you’ll be the go-to person for spares and parts support across our product ranges. You’ll manage customer queries, process orders, and ensure smooth communication with both internal and external stakeholders.
This role will be Hybrid. Work from home 3 days and on site in Halifax, 2 days (Wednesdays & Thursdays)
What You’ll Be Doing:
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Handling spares and parts orders with accuracy and efficiency
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Responding to emails that come into the team’s shared inbox and dealing with queries within agreed timeframes
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Advising customers on product availability, pricing, and technical issues
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Supporting our complaint, returns, and collections processes
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Communicating with internal departments for support with customer queries
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Supporting ongoing projects with the Technical Product Specialist
What We’re Looking For:
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Strong communication skills – written and verbal (workload is mainly email based but excellent telephone manner is required for taking calls)
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A team player who’s also confident working independently
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Proficiency in working with a high-volume email inbox, responding promptly and effectively to queries
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Great attention to detail and organisational skills and a high level of accuracy when working under pressure
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Comfortable using Excel and other systems
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Technical product knowledge is a plus
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A positive attitude and willingness to learn and adapt
Our Customer Experience Principles:
We live by six key principles to deliver the best service:
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Be accessible and ready to help
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Listen, care, and respond quickly
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Keep our promises
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Be honest, knowledgeable, and trustworthy
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Own our mistakes and fix them
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Treat customers how we’d want to be treated
Why You'll Love Working With Us
We’re not sharing the salary just yet, but it’s competitive and worth talking about. What really makes us stand out is how proud our team is of the work they do. We make sure that dedication is recognised—not just with pay, but with great benefits and support.
Here’s what you can look forward to, beyond the salary:
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Generous Annual Leave – 26 days to start, rising to 28 with service, plus your birthday off every year! You can also buy, sell, or carry over leave to suit your lifestyle.
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Pension Scheme – Helping you plan for a secure future.
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Employee Assistance Programme – Free, confidential support for your mental, emotional, and financial well-being.
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Bike2Work Scheme – Save money and stay healthy with tax-efficient bike purchases.
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Free Onsite Parking – No stress, no extra cost.
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Long Service Recognition – We celebrate your loyalty and contributions.
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Staff Discount – Enjoy great savings on our products.
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Perkbox Access – Unlock a world of perks, discounts, and rewards to make life a little sweeter.
Eligibility for some benefits depends on length of service
Equal Opportunities Statement:
At Drive Medical, we are proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we ensure that no individual is treated less favourably on the grounds of race, colour, nationality, ethnic or national origin, sex, marital or civil partnership status, religion or belief, age, sexual orientation, gender identity, or disability.
We comply fully with all applicable legislation governing non-discrimination in every location where we operate. Our recruitment and selection processes are regularly reviewed to ensure fairness, consistency, and that all candidates are assessed solely on the basis of their skills, qualifications, and experience relevant to the role.
Please note: All successful applicants will be required to provide proof of their eligibility to work in the UK and supply accurate reference details covering their recent employment history. Certain roles may also be subject to an Enhanced DBS (Disclosure and Barring Service) or PVG (Protecting Vulnerable Groups) check.
