Customer experience leader Work, Jobs in Glasgow, Glg (with Salaries)

Customer Service Team Leader
Huntswood —Glasgow
- From £31,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Management
- Store discount
- Health & wellbeing programme
Quick apply
8d
Business Analyst - Product Owner
CGI —Glasgow
- Full-time
- Agile
- Communication skills
Quick apply
Operations Manager
Popeyes UK —Glasgow
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
14d
Customer Service Temp
Oticon Ltd —Hamilton
- From £26,583.38 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Customer Service Representative (International)
Amici Procurement Solutions —Glasgow
- From £26,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Data entry
- Free parking
- Life insurance
Quick apply
2d
Learning & Development Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Sales
- Travel
- Organisational skills
- Employee discount
Quick apply
Head of Global Events
DFYNE —Uddingston
- Full-time
- In-person
Motor Claims Handler
Aviva —Glasgow
- £26,700 - £29,650 a year
- Part-time
- Hybrid work
- IT
- Employee discount
Customer Hire & Sales Coordinator
GAP Group —Glasgow
- Full-time
- Communication skills
Senior New Product Development Officer - Immediate Start
The Natural Fruit & Beverage Company —Coatbridge
- Full-time
- Supervising experience
- Project management
- Free parking
Quick apply
9d
Customer Service Specialist
Headlam Group Plc —Motherwell
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Free parking
- Employee assistance programme
Quick apply
10d
Store Manager
Lovisa —Glasgow
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
10d
Specialist Customer Care – Intermediary Mortgage Expert
Barclays —Glasgow
- Hybrid work
- Customer service
- Administrative experience
- Banking
Customer Service Assistant
Carlton Clubs (Carlton Bingo) —Glasgow
- £12.71 - £13.10 an hour
- Weekend availability
- Management
- Customer service
- Supervising experience
- Free parking
- Referral programme
Quick apply
12d
Assistant Manager
Farmfoods —Glasgow
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
2d
Store Manager - Glasgow Flagship Boutique
Chisholm Hunter Ltd —Glasgow
- £38,000 - £45,000 a year
- Full-time
- Management
- Employee discount
Quick apply
HR Operations Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Human resources
- Mentoring
- Organisational skills
- Employee discount
Quick apply
Graduate Management Trainee - Glasgow
Enterprise Mobility —Glasgow
- Full-time
- Sales
- Customer service
- Bachelor's degree
Host Leader
Point A Hotels —Glasgow
- £30,462 a year
- Full-time
- Customer service
- Hotel
- Communication skills
- Annual leave
Quick apply
9d

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customer experience leader jobs near glasgow, glg

Customer Service Team Leader

Huntswood -
Glasgow

Quick apply

Job details

Permanent | Full-time
From £31,000 a year
8 days ago

Benefits

Casual dress
Store discount
Health & wellbeing programme
Employee mentoring programme
Company pension
Company events
Employee discount
Life insurance
Referral programme

Qualifications

Microsoft Word
Microsoft Outlook
Management
GCSE
Team management
Financial services
Fraud prevention and detection
Communication skills
Banking

Full job description

CUSTOMER SERVICE TEAM LEADER (FRAUD)

We currently have an exciting opportunity for Customer Service Team Leader within our fast-paced Banking campaign working from our Glasgow City Centre Office.

As a Customer Service Team Leader, you will act as the glue that holds the team together, providing guidance, support and motivation to the team to reach effective customer satisfaction.

Start Date: Monday 29th June 2026

Location: Glasgow City Centre Office (Hybrid)

Job Type: Full-time, Permanent

Hours: 37.5 hours per week
Monday - Sunday on a rotation between 8am - 8pm.

Role Requirements

Ideally you will have a minimum of 12-18 month’s experience managing a Financial Services/Banking team within a contact centre or fraud operations environment.
A proven track record in delivering against objectives related to quality, risk controls, and regulatory requirements is essential.
Strong ability to manage workflow, prioritise investigations, and ensure the team meets fraud handling SLAs and case resolution deadlines.
Skilled in analysing trends, team performance data, and risk indicators to drive process improvements and reduce losses.
Proven ability to build effective working relationships with internal stakeholders to support a seamless end‑to‑end fraud management process.
Comfortable working in a high‑pressure, fast‑paced environment with the ability to adapt quickly to evolving fraud patterns, regulatory changes, and operational priorities.
Strong communication skills, with the ability to inspire, influence, and engage a team ensuring consistent delivery of high‑quality investigative outcomes.
Commitment to maintaining a culture of compliance, accuracy, risk awareness, and customer protection across the team.

Key Responsibilities:

Creating a sense of urgency within the team by building an energetic and engaging culture.
Understand and buy into the overall aims and objectives of the company and provide clear communications to your team.
Ability to interpret data, spot trends and put in place action plans to remedy short falls.
Developing team members in line with their personal development plans and performance reviews - utilising call recording sessions, internal training and one to one sessions.
Ensuring full adherence to regulatory requirements.
Learning, retaining knowledge and coaching staff on detailed knowledge.
Presenting new processes to staff ensuring all advisors are fully trained.

Your Benefits & Perks

Comprehensive Training with experienced Trainers
Life assurance - providing coverage at 1x your basic salary in the event of unforeseen circumstances
Health Cash Plan - helping you claim back the cost of everyday healthcare
‘Perks at work’ staff discounts - access to our intranet with exclusive discounts from leading retailers such as Apple, M&S, Expedia and many more…
Colleague Recognition Scheme – Become a Huntswood Hero!
Regular colleague engagement activities where you could earn additional incentive
Access to an online Well-being centre that has a variety of tools to nurture your overall health
Free Fruit, Tea, Coffee & Hot Chocolate on site
Payday pizza! Enjoy some pizza on us every Wednesday before each payday when working on site
Discounted Premium City Centre Parking
Refer a friend scheme (earn £1000 for each person you refer)
Mentorship program to grow and develop within the company

Why Join Huntswood?

At Huntswood, our people are at the heart of everything we do. As a trusted Business Process Outsourcer (BPO), we partner with leading brands to deliver exceptional customer experiences — and we invest heavily in developing our teams to do just that.

Whether you join us on a fixed‑term contract or as a permanent employee, you’ll gain variety, career progression, and the support you need to reach your goals.

Huntswood is now part of ResultsCX, a global leader in Customer Experience Management, giving you even more opportunities to grow in a fast‑moving, forward‑thinking organisation.

Committed to Inclusivity

Huntswood, a ResultsCX company, is an equal opportunity employer. We welcome applications from all backgrounds and are proud to be a Disability Confident employer. We guarantee an interview for all disabled applicants who meet the minimum criteria.

For your safety, please note: Huntswood will only request contact details via email when first reaching out - we will never ask for additional personal information at that stage.

Job Types: Full-time, Permanent

Pay: From £31,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Health & wellbeing programme
Life insurance
Referral programme
Store discount

Ability to commute/relocate:

Glasgow G1 2RX: reliably commute or plan to relocate before starting work (required)

Experience:

Team management: 1 year (required)
Banking: 1 year (required)
Fraud prevention and detection: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Glasgow G1 2RX

Quick apply

Refine Your Search

customer experience leader jobs in glasgow, glg

Customer Service Team Leader

Business Analyst - Product Owner

Operations Manager

Customer Service Temp

Customer Service Advisor

Customer Service Representative (International)

Learning & Development Manager

Head of Global Events

Motor Claims Handler

Customer Hire & Sales Coordinator

Senior New Product Development Officer - Immediate Start

Customer Service Specialist

Store Manager

Specialist Customer Care – Intermediary Mortgage Expert

Customer Service Assistant

Assistant Manager

Store Manager - Glasgow Flagship Boutique

HR Operations Manager

Graduate Management Trainee - Glasgow

Host Leader

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