Director of customer experience Work, Jobs in Glasgow, Glg (with Salaries)

Operations Director
OCS Group —Glasgow
- Weekend availability
- Microsoft Excel
- Microsoft Outlook
- Business development
- Referral programme
Quick apply
Head of Customer Operations
AGS Airports —Glasgow
- Full-time
- Customer service
- Continuous improvement
- Recruiting
- Free parking
- Employee assistance programme
5d
Project Coordinator (Post Production)
Voquent —Glasgow
- £26,000 - £30,000 a year
- Full-time
- Remote
- CRM software
- Organisational skills
- Typing
- Annual leave
Deputy Director for Commercial Operations (Strategy, Architecture, Standards and Data)
Government Commercial Function —Glasgow
- £101,000 - £131,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
8d
Manager of Virus Clearance Services UK
Sartorius —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- Doctoral degree
- Master's degree
- Free parking
- Annual leave
Head of Group Brand
SSE —Glasgow
- £95,000 a year
- Full-time
- Team management
- Employee discount
- Gym membership
2d
Office Manager
MB Fire and Security Limited —Coatbridge
- £35,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
4d
Personal Assistant to Managing Director
SFL Ltd —Cumbernauld
- £25,420 - £33,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Free parking
Quick apply
1d
Office Admin Manager
Maxwells Ltd —Glasgow
- £26,000 - £30,000 a year
- Full-time
- Administrative experience
- Team management
- QuickBooks
- Free parking
Quick apply
9d
Project Consultant
Aspen Solutions Ltd —Glasgow
- £65,000 - £75,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Free parking
- Work from home
Quick apply
5d
Regional Cleaning Manager
Churchill Group —Glasgow
- Bachelor's degree
- Team management
- Driving
- Employee discount
- Sick pay
Quick apply
Beauty Brand Director
Rania Natural Products Ltd —Glasgow
- £70,000 - £85,000 a year
- Full-time
- Management
- Marketing
- Budgeting
Quick apply
3d
Studio Executive
HLM Architects —Glasgow
- Microsoft Office
- Administrative experience
- Front desk
1d
Risk Technology Frameworks Lead - Executive Director
JPMorganChase —Glasgow
- Full-time
- Financial services
- Leadership
- Communication skills
Trainer Assessor
National Windscreens —Glasgow
- £36,500 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Continuous improvement
- Employee assistance programme
- Employee discount
Activity & Excursion Manager
St Andrew’s College Language Schools —Glasgow
- £18 - £59 an hour
- Weekend availability
- Communication skills
- School
- Annual leave
Regional Underwriting Manager
AXA UK —Glasgow
- From £100,000 a year
- Communication skills
- Annual leave
Deputy Commercial Director - Digital & Security
Government Commercial Function —Glasgow
- £101,000 - £131,000 a year
- Full-time
- Presentation skills
- Contracts
- AI
8d
Head of Agile Transformation
Barclays —Glasgow
- Analysis skills
- Continuous improvement
- Team management
4d
PRT - Transitions Director
LegalAndGeneral —Glasgow
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Communication skills
- Employee discount
Quick apply

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Operations Director

OCS Group -
Glasgow

Quick apply

Job details

Permanent

Benefits

Referral programme

Qualifications

Driving Licence
Microsoft Excel
Microsoft Outlook
Client engagement
Stakeholder liaison
Coaching
Upselling
Business development
Presentation skills
Stakeholder coordination
Continuous improvement
Partnership building
Relationship management
Contracts
SIA
Security
Health and safety experience
Budgeting
Training & development
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Stakeholder management

Full job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Days of Working: This role covers the whole of Scotland and would ideally suit somebody that is within a commutable distance of Glasgow, working typically Monday - Friday, but where operational needs require there may be weekend working.

As a Security Operations Director, you will lead a significant regional portfolio of security contracts, driving operational excellence, customer satisfaction and commercial performance across a diverse client base.

This is a highly influential leadership role with responsibility for the safety, wellbeing, engagement and performance of large operational teams, while ensuring exceptional service delivery and sustainable business growth. You'll work closely with executive-level clients, Regional Directors and senior leaders to shape strategy, strengthen customer partnerships and deliver industry-leading security solutions.

The successful candidate will play a key role in supporting the continued growth of the business, identifying opportunities to maximise value, improve performance and enhance customer experience across a complex multi-site portfolio.

This is an excellent opportunity for an experienced senior security leader who thrives in a commercial environment and enjoys leading high-performing teams through change, growth and continuous improvement.

As part of your role, your key responsibilities will include, but are not limited to:

Lead, coach and develop Regional Directors and operational management teams across a large geographic region
Own regional financial performance, including full profit and loss responsibility and budget delivery
Build and maintain strong relationships with executive-level customers, acting as a trusted strategic partner
Drive operational excellence, ensuring contractual compliance and service delivery standards are consistently achieved
Lead performance improvement initiatives that enhance customer satisfaction, efficiency and profitability
Support business growth through contract retention, upselling opportunities and new business mobilisation activities
Collaborate with commercial, bid and operational teams on customer presentations and growth opportunities
Act as the senior escalation point for operational, client and people-related matters
Champion a strong health, safety and wellbeing culture across all contracts
Work collaboratively with national leadership teams to deliver business objectives and strategic priorities

The ideal candidate should meet the following criteria:

Significant leadership experience within the security industry, managing large-scale guarding operations across multiple sites and customers
Proven experience leading regional or national contract portfolios with full operational and commercial accountability
A strong track record of managing and developing high-performing, geographically dispersed teams
Experience building and maintaining relationships with senior stakeholders and key customers
Strong commercial acumen with experience managing budgets, profitability and operational performance metrics
Excellent knowledge of manned guarding operations and integrated security solutions
Demonstrable experience implementing health and safety best practice within a complex operational environment
The ability to influence, inspire and lead teams through change while maintaining high levels of engagement and performance
Excellent communication and stakeholder management skills, with confidence presenting at executive level

Essential:

Right to work in the UK
Valid SIA Licence
Full UK Driving Licence
Health & Safety qualification (IOSH or NEBOSH desirable)
Strong IT skills including Microsoft Excel, Word and Outlook

Benefits

Career progression within a growing company.
Immediate access to “Opportunity” our internal Learning and Development platform.
Training and upskilling available.
HAPI App discounts and vouchers.
Refer a friend scheme with up to £500 of rewards!
Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events.
Access to internal Mental Health First Aiders.
Access to “Stream” giving you the ability to track your wages in real time and access 30% of your earned pay instantly*

contract specific.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Quick apply

Refine Your Search

director of customer experience jobs in glasgow, glg

Operations Director

Head of Customer Operations

Project Coordinator (Post Production)

Deputy Director for Commercial Operations (Strategy, Architecture, Standards and Data)

Manager of Virus Clearance Services UK

Head of Group Brand

Office Manager

Personal Assistant to Managing Director

Office Admin Manager

Project Consultant

Regional Cleaning Manager

Beauty Brand Director

Studio Executive

Risk Technology Frameworks Lead - Executive Director

Trainer Assessor

Activity & Excursion Manager

Regional Underwriting Manager

Deputy Commercial Director - Digital & Security

Head of Agile Transformation

PRT - Transitions Director

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