Service Delivery Business Analyst ( IT)
Location: Inchinnan, Scotland (HQ)
Working pattern: Hybrid
Who we are
Peak Scientific is a global leader in innovative gas generation solutions for analytical laboratories, supporting important work across life sciences, pharma, environmental testing and more. We’re proud of our customer-first culture and invest in our people to create a workplace where you can grow and do your best work Our culture is often described as fun, friendly and informal — balanced with professionalism.
The opportunity
As our Service Delivery Business Analyst with the IT team, you’ll partner with key stakeholders to deliver strategic business analysis that addresses priority initiatives across Service Delivery. You’ll work closely with Service Delivery business partners to build an in depth understanding of their strategy, services, processes, roadmap, and operating context — then translate that into practical improvements, smarter ways of working, and meaningful reporting.
A key part of this role is helping strengthen Peak’s emerging AI capability within Business Analysis — identifying use cases, defining requirements, supporting evaluation, and helping ensure AI solutions deliver real business value. We recognise this is a developing area, so we’re open to candidates with strong BA fundamentals and the aptitude to grow their AI capability.
What you’ll be doing
- Review end to end business processes to identify operational, financial and technological risks, and document the capabilities needed to address them.
- Identify and drive opportunities to improve efficiency and effectiveness across Service Delivery processes.
- Lead the integration of AI capabilities within BA practice: identify use cases, define AI-specific requirements approaches, and guide evaluation of AI solutions.
- Help establish standards for AI governance, ethics, documentation, validation and testing within BA work.
- Upskill and mentor others on AI concepts and how to bridge communication between technical AI teams and business stakeholders.
- Build monthly performance reporting and share insights with stakeholders to support decision-making and continuous improvement.
- Manage stakeholder relationships and expectations through clear, proactive communication and structured engagement.
- Provide advice and guidance on best practice approaches and the effective use of information systems.
- Contribute to multiple projects simultaneously, supporting timely delivery of tasks and milestones and collaborating with peers and senior stakeholders.
What we’re looking for
Experience
- Ideally previous Service Delivery experience/exposure
- Knowledge of AI technologies/methodologies and how they can be applied to business analysis and service delivery or strong interest in developing this expertise.
- Track record of delivering initiatives, improvements, and efficiencies.
- Experience using ERP systems (essential); exposure to SAP FSM is beneficial.
Skills & approach
- Strong communication and influencing skills; able to build trusted relationships across teams
- Comfortable working across both large, complex projects and smaller improvement initiatives at pace.
- Able to translate complex AI concepts into clear business value propositions for stakeholders.
- Strong attention to detail and able to deliver high-quality outputs under pressure.
- Genuine interest in technology and digital transformation; continuous learner.
Why join Peak?
- Work with cutting edge manufacturing technology in a global, innovation driven business
- Opportunity to influence and modernise manufacturing processes
- Supportive, collaborative engineering culture
- Competitive salary and benefits package
In addition to the opportunity to make a real impact in a growing global business, you’ll also have access to a strong benefits package, including:
Our values
We’re proud of the values that shape how we work: Put Customer First, Be Innovative, Stay Agile, Always Respectful, and Show Pride & Passion — backed by a culture of ownership and continuous improvement.
