Customer Service Assistant (Entry Level) | Glasgow, UK | Full-Time | Entry Level
Job Title: Customer Service Assistant (Entry Level)
Location: Glasgow, UK
Job Type: Full Time, Permanent
Employment Type: Full-Time
Experience Level: Entry Level / Trainee
About the Role
We are looking for a friendly, reliable and motivated Customer Service Assistant (Entry Level) to join our team in Glasgow. This is an excellent opportunity for a graduate, career starter or individual looking to develop practical experience in customer service, communication, administration and business operations.
Full training and ongoing coaching will be provided, making previous customer service experience beneficial but not essential. You will learn how to respond to customer enquiries, understand customer requirements, provide accurate information and contribute to a positive customer experience.
Working alongside experienced colleagues, you will develop valuable skills in customer communication, problem-solving, organisation and relationship management. As your confidence and capabilities grow, you will have opportunities to take on additional responsibilities and progress towards senior customer service, account management, supervisory or team leadership positions.
Key Responsibilities
- Welcome customers professionally and provide friendly, helpful assistance.
- Respond to customer enquiries through appropriate communication channels.
- Listen carefully to customer requirements and provide accurate information.
- Handle routine customer queries and resolve straightforward issues efficiently.
- Escalate more complex customer concerns to the appropriate team member when required.
- Maintain accurate customer records and complete relevant administrative tasks.
- Follow established customer service procedures and maintain professional service standards.
- Work collaboratively with colleagues to ensure customer requests are handled efficiently.
- Gather customer feedback and communicate relevant information to the wider team.
- Participate in training and coaching to develop customer service, communication and professional skills.
We're Looking For Someone Who Is
- Friendly, approachable and confident when communicating with customers.
- A clear and professional communicator with good listening skills.
- Customer-focused and committed to delivering a positive service experience.
- Organised and able to manage multiple tasks while maintaining attention to detail.
- Patient and professional when handling customer concerns.
- Reliable, positive and willing to take responsibility for assigned work.
- Comfortable learning new systems, procedures and customer service processes.
- Motivated to develop professionally and build a long-term career.
Requirements
No previous professional customer service experience is required for this entry-level position. We are looking for candidates who demonstrate strong communication skills, reliability, a positive attitude and a genuine willingness to learn.
You should be comfortable communicating with customers and colleagues and able to follow established procedures accurately. Basic computer literacy, good organisation and attention to detail will also be useful.
The role is suitable for graduates, career starters and candidates with transferable experience from retail, hospitality, administration, sales, events, marketing or other customer-facing environments.
Experience
Previous experience in relevant customer service, customer-facing, administrative, retail, hospitality, sales, marketing, operations, or related roles is beneficial but not essential, as full training will be provided.
What You'll Receive
- Competitive base salary plus performance-based bonuses.
- Comprehensive training and ongoing coaching.
- Clear career progression opportunities.
- Leadership development and mentoring.
- Recognition and reward programmes.
- Team socials and networking events.
- National and international travel opportunities.
- A supportive, collaborative, and inclusive working environment.
Career Development
This Customer Service Assistant position is designed to provide a strong foundation in professional customer service while helping you develop transferable skills in communication, problem-solving, administration and customer relationship management.
Through structured training and practical experience, you will learn how to manage customer interactions, understand service procedures and contribute to customer satisfaction. You will also develop confidence in handling enquiries, maintaining records and working effectively with colleagues.
As your experience develops, you may take on additional responsibilities involving customer relationships, service coordination, administrative support and team activities. Your development can provide a pathway towards Senior Customer Service Assistant, Customer Service Executive, Account Management, Supervisory and Team Leader positions.
Ongoing coaching will support your professional development and help you build the confidence and leadership skills required for future career progression.
Why Join Us?
Our approach to progression is based on performance, capability and commitment. As you gain experience, you can build towards positions with greater responsibility and leadership involvement. This makes the role particularly suitable for graduates, career starters and individuals looking to establish a long-term career in customer service.
We provide a supportive environment where entry-level employees can develop through practical experience, structured training and regular coaching. You will work alongside experienced colleagues and gain valuable insight into customer communication, service delivery and day-to-day business operations.
We encourage professional development and support individuals who demonstrate initiative, reliability and a willingness to learn. As your skills and confidence grow, you can take on broader responsibilities and work towards future customer service, supervisory and leadership opportunities.
Apply Today
If you're ready to build a rewarding career with a company that invests in your professional growth, we'd love to hear from you.
Apply now to be considered for the Customer Service Assistant (Entry Level) position in Glasgow.
We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are made based on skills, qualifications, and business needs.
Equal Opportunity Employer
Pay: £14.00-£16.00 per hour
Benefits:
- Casual dress
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
