Job Title: House Services Assistant (Housekeeping)
Accountable to: Senior Coordinator
Employer: Crossbasket House
Hours Working Hours: 16 hours per week, usually worked as 4 hours per day over 4 days. Some weekend work will be required on an occasional basis. Working hours are negotiable, and flexibility is essential.
Length of Post: Permanent
Salary: £13.45 per hour
Benefits
35 days annual leave (including Public Holidays) - pro-rata.
Pension Auto Enrolment 5% Company Pension
No cost benefit - ‘Death in Service’ cover.
Interviews will be held on a rolling basis, please note the advert will be closed early if an appointment is made therefore, please do not delay in applying.
Only applicants progressing to the next stage of the recruitment process will be contacted due to the anticipated high number of applicants expected for this post. Interviews will be held on a rolling basis.
If you wish to apply, please send your CV to [email protected].
Crossbasket House provides accommodation and support for families with seriously ill children receiving care in the Royal Hospital for Children Glasgow and other hospitals in the west of Scotland. Families stay free of charge in the 30 bedroomed House and there is no time limit on the accommodation – once a family is given a room it is theirs until their child is discharged from hospital. For families with a sick child, the House is a haven at a stressful time when their child’s stay in hospital requires them to be close by while they are away from home.
Job Purpose
To act as a point of contact within the House, providing a friendly, professional, and efficient service to families, visitors and volunteers. The post holder will support the day-to-day running of the House through high-quality housekeeping, reception support, and operational assistance. The role requires the ability to work independently and as part as a team.
Primary Responsibilities
- Carry out housekeeping duties, ensuring a timely turnaround of bedrooms and associated laundry
- Maintain the House to a consistently high standard of cleanliness and presentation
- Assist House staff with reception duties, including welcoming families and visitors and responding to enquiries
- Support the day-to-day running of the House
- Respond confidently and appropriately to emergency situations within the House
- Communicate effectively with House staff at the end of each shift, confirming completed tasks and reporting any maintenance or operational concerns
- Participate in fire safety drills and comply with all Health & Safety procedures
- Welcome, support, and assist volunteers when required
Please note: This job description will be reviewed as part of the post holder’s annual appraisal and is not intended to be a complete list of responsibilities but indicates the main responsibilities required from an employee in the role. We reserve the right to require employees to perform other duties from time to time. In addition, we reserve the right to vary or amend the duties and responsibilities of the post holder at any time, according to the needs of the organisation.
This post is subject to a PVG.
Specific Duties / Typical Day
Housekeeping
- Undertake routine housekeeping duties including cleaning bedrooms, common areas, and offices
- Complete laundry tasks, including washing, drying, and ironing
- Prepare bedrooms and dry stores for incoming families
- Carry out regular deep cleaning of bedrooms, kitchens, toilets, and communal areas
- Identify and report maintenance issues promptly to the House team
- Support contract cleaning staff when required
Reception & Resident Families
- Assist House staff on reception as required
- Welcome families and visitors in a warm, professional, and empathetic manner
- Build positive and appropriate relationships with resident families
- Respond to family enquiries and provide practical support where appropriate
- Ensure House rules and protocols are followed
Health & Safety
- Carry out all duties in line with Health & Safety policies and procedures
- Actively support the monitoring and upkeep of the building to ensure a safe and secure environment
- Support fire safety procedures and drills as required
Administrative Support
- Assist House staff with accurately updating databases and records relating to resident families
- Ensure all administrative tasks are completed in line with GDPR and confidentiality requirements
Volunteers
- Assist with the coordination and support of volunteers when required
- Foster and maintain positive, respectful, and welcoming working relationships with volunteers
Fundraising Support
- Direct fundraising enquiries to the Fundraising team and gather relevant information when Fundraising staff are unavailable
- Maintain awareness of current fundraising activities and events
- Actively promote merchandise sales where appropriate
Additional Information
- The post holder will have access to confidential and sensitive information and must maintain confidentiality and discretion at all times
- The role may involve contact with families, supporters, or former residents who have experienced bereavement; the post holder must respond with empathy while being mindful of personal wellbeing
- The post holder will act at all times as an ambassador for the charity, conducting themselves in a manner that upholds public trust and confidence
- Flexibility is required to meet the operational needs of the House
Essential Criteria
- Experience in housekeeping practically within the accommodation sector.
- Excellent English language verbal and written skills.
- Ability to fit-in and work effectively as part of a small House team and contribute to team goals.
- Ability to produce work to a high standard and attention to detail.
- Professional in attitude, behaviour and practice.
- Ability to respect confidentiality.
- Ability to deal sensitively and empathetically with families, donors and external stakeholders.
- Have highly developed social skills, friendly and outgoing in dealings with everyone.
- Excellent communication skills.
- Excellent organiser and planner.
- Ability to prioritise workload, while adopting a flexible approach to new and unforeseen challenges.
- Ability to work unsupervised and use own initiative.
- Commitment to achieving personal, departmental and organisational objectives.
- Confident in dealing with a variety of varying situations including face-to-face with families dealing with challenging circumstances.
- Reliable, self-motivated and proactive team member.
- Shows genuine concern for others satisfaction and wellbeing.
- Values diversity and respects individual differences.
- Committed to the work of Crossbasket House.
Desirable Criteria
- Experience of working within the Third Sector.
- Knowledge of working Windows based packages including Microsoft Office -
- Word, Excel, Outlook, email and the internet.
- Educated to SVQ Level 3 / HNC or equivalent skills through on-going
- Professional / personal development.
- Understanding of the Crossbasket House.
- Have well developed personal coping skills challenging families, grief, loss.
Job Types: Part-time, Permanent
Pay: £13.45 per hour
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
