Records manager Work, Jobs in Glasgow, Glg (with Salaries)

Customer Service Team Manager
HarperCollins UK —Glasgow
- Hybrid work
- Writing skills
- Organisational skills
- Training & development
Quick apply
Admissions and Student Recruitment Coordinator
University of Strathclyde —Glasgow
- £28,031 - £30,378 a year
- Full-time
- Customer service
- Administrative experience
- University
12d
Team Leader - Admissions Department
Abbeycare Scotland —Inchinnan
- £34,000 - £35,000 a year
- Weekend availability
- CRM software
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1h
Service Manager
HM Revenue and Customs —Glasgow
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
12d
Investigations Manager
Maritime and Coastguard Agency —Glasgow
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Travel
- Annual leave
- Employee assistance programme
Outreach Manager
Abbeycare Scotland —Erskine
- £37,500 - £40,000 a year
- Weekend availability
- Management
- Computer literacy
- Data entry
- Free parking
- Sick pay
Quick apply
20h
Senior Delivery Manager
Waracle —Glasgow
- Full-time
- Hybrid work
- Mentoring
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Operations & Logistics Coordinator
Sarkar Tactical —Glasgow
- £28,000 - £30,000 a year
- Full-time
- Spanish
- Military
- English
- Free parking
Quick apply
12d
Assistant Officer - Investigation Services
HM Revenue and Customs —Gartcosh
- £28,016 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Work from home
11d
Operational Leader
Infected Blood Compensation Authority —Glasgow
- £47,258 a year
- Full-time
- Management
- Presentation skills
- Continuous improvement
- Annual leave
8d
NHS Bookings Team Member
Elanic —Glasgow
- £30,000 a year
- Salesforce
- Computer skills
- In-person
Quick apply
5d
Health Records Clerical Officer
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Full-time
- Computer literacy
- Typing
- Annual leave
- Employee assistance programme
12d
Volunteer Services Manager
The Prince & Princess of Wales Hospice —Glasgow
- £31,083 a year
- Full-time
- Supervising experience
- Hospice
- In-person
- Free parking
- Life insurance
Quick apply
6d
Bus Operations Analyst II
Hewlett Packard Enterprise —Erskine
- Full-time
- English
- Analysis skills
- Bachelor's degree
19h
Service Officer (Contracts & Commissioning) - EAY12693
East Ayrshire Council —Kilmarnock
- £47,793 - £50,669 a year
- Full-time
- Hybrid work
- Contracts
- In-person
- Work from home
12d
Health Records Waiting List Clerk
NHS Scotland —Glasgow
- £29,103 - £31,409 a year
- Full-time
- Customer service
- Writing skills
- Microsoft Office
- Annual leave
- Employee assistance programme
12d
Event Management Trainee
Fallow Management —Glasgow
- £26,000 - £28,000 a year
- Full-time
- Computer literacy
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3h
Counsellor (Remote)
Telus Health —Glasgow
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
Programme / Project Manager
Crown Office and Procurator Fiscal Service —Glasgow
- £62,111 - £77,439 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
4d
General Manager - 12 Month FTC
Urbanbubble —Glasgow
- £53,000 - £60,000 a year
- Hospitality
- Customer service
- Continuous improvement
- Annual leave
- Referral programme
Quick apply
8d

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Customer Service Team Manager

HarperCollins UK
Glasgow

Quick apply

Job details

Permanent

Qualifications

Report writing
Operations management
Report generation
Stakeholder liaison
Writing skills
Process improvement
Internal department liaison
Complaint handling
Performance management
Organisational skills
Customer interaction
Training & development
Team motivation leadership

Full job description

Description

Please note this vacancy may close before the deadline, subject to the volume of applications received. We encourage you to apply as soon as possible.

This role exists to be an integral part of the Customer & Clients Services Team, you are responsible for co-ordinating the work of others to ensure front line support of our customer, clients & stakeholders is delivered to high quality standards, consistently, acting as a conduit between the operations and technology teams to facilitate effective and managed solutions to daily workload requests, queries and challenges that impact the customer experience.

Key Responsibilities

Effectively lead a strong team, supporting them in their day to day activities, driving performance and focusing on embedding a coaching and development structure
Seek, create, and deliver opportunities through your team and personally to support excellent performance by improving processes, maximising resource, and efficiencies.
Taking ownership of customer issues, escalations, or complaints in a professional and timely manner
Enhancing customer service experience wherever possible
Keeping accurate records and documenting customer service actions
Analysing daily dashboard statistics ensuring staff productivity is high, with focus on achieving first time resolution
Compiling accurate reports on team activity
Controlling workflow to achieve daily department SLA’s

Skills, Knowledge & Expertise

Proven work experience in a similar type of role focused on delivering excellent customer service
Excellent knowledge of management methods and techniques
Experience working closely with clients and customers
Experience handing customer issues and complaints professionally and efficiently
Strong sense of urgency in a fast-paced environment
Prioritising and working to tight deadlines
Flexible, reliable, and patient
Quick and critical thinker
Excellent organisational skills
Ability to motivate team members and colleagues
Resilient and able to work under pressure
Results and targets focused
A strong desire to support and develop those around you

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to [email protected] with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days.

About HarperCollins UK

With a history stretching back over 200 years, HarperCollins is the second largest consumer book publisher in the world. Here at HarperCollins UK, we publish around 1,500 books a year for readers of all ages and interests.

Our bestsellers include Bernard Cornwell, Adele Parks, Jonathan Franzen, and Chimamanda Ngozi Adichie. Memoirs of British prime ministers. Hilary Mantel’s Wolf Hall trilogy. George R. R. Martin’s A Song of Ice and Fire series. And legendary titles by legacy authors J.R.R. Tolkien, Agatha Christie and C.S. Lewis.

We’re home to the most iconic bears, Paddington, Rupert and Winnie-the-Pooh, and Judith Kerr, Rob Biddulph and Michael Morpurgo, Mr Men & Little Miss, Thomas & Friends and Minecraft for our younger readers.

We have offices in London, Honley, Manchester, Edinburgh, Glasgow and Dublin. In London, we’re in The News Building with News UK. Keeping our historic connection to Glasgow, we’re also based in the Robroyson district where each week, our distribution centre sends up to 3 million books around the world.

Quick apply

Refine Your Search

records manager jobs in glasgow, glg

Customer Service Team Manager

Admissions and Student Recruitment Coordinator

Team Leader - Admissions Department

Service Manager

Investigations Manager

Outreach Manager

Senior Delivery Manager

Operations & Logistics Coordinator

Assistant Officer - Investigation Services

Operational Leader

NHS Bookings Team Member

Health Records Clerical Officer

Volunteer Services Manager

Bus Operations Analyst II

Service Officer (Contracts & Commissioning) - EAY12693

Health Records Waiting List Clerk

Event Management Trainee

Counsellor (Remote)

Programme / Project Manager

General Manager - 12 Month FTC

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