support associate Work, Jobs in glasgow, glg (with Salaries)

Customer Support Collections Associate Glasgow
Aimée Willow Connex —Glasgow
- Analysis skills
- Communication skills
MULTIFUNCTIONAL SALES ASSOCIATE (12 hours- Buchanan Galleries- TEEN)
Mango —Glasgow
- 12 hour shift
- Sales
- Employee assistance programme
- Employee discount
Urban Outfitters Sales Associate Fixed Term - Glasgow, Scotland
Urban Outfitters —Glasgow
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
5d
Stock Associate - Buchanan Galleries, Hollister
AFH STORES UK LIMITED —Glasgow
Associate - Large Loss/Catastrophic Injury Claims
Keoghs —Glasgow
- Full-time
- Hybrid work
- Office experience
- Employee discount
Quick apply
Sales Associate
Belstaff —Glasgow
Quick apply
Sales Associate
NEXT —Glasgow
- £10.85 - £12.71 an hour
- Part-time
- Customer service
5d
In Store Merchandiser
Footasylum —Glasgow
- Communication skills
6d
Restaurant Associate
AC by Marriott Glasgow-Restaurant 1 —Glasgow
- £12.45 an hour
- Part-time
- Hotel
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Junior User Researcher - Associate Consultant - Digital Excellence
Capgemini —Glasgow
- Hybrid work
- Bachelor's degree
- Psychology
- Agile
Business Development Systems Associate
University of Strathclyde —Glasgow
- £33,002 - £36,636 a year
- CRM software
- Business development
- Contracts
Privacy Compliance Coverage - Associate
Morgan Stanley —Glasgow
- Full-time
- Organisational skills
- Communication skills
KTP Associate; Safety Assurance of AI-based Energy Sector Applications
University of York —Glasgow
- £37,694 - £46,049 a year
- Full-time
- Doctoral degree
- Master's degree
- AI
13d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Rutherglen
- £3,800 a month
- Full-time
- Sales
Quick apply
Inventory Associate
Chemify Ltd —Glasgow
- Laboratory experience
- English
- Microsoft Office
Quick apply
Associate Director
Nationwide Building Society —Glasgow
- £40,800 - £60,000 a year
- Full-time
- Analysis skills
- Travel
- Communication skills
7d
Administrator (Support & Operations)
HCLTech —Glasgow
- £24,420 - £34,000 a year
- English
- Windows
- Microsoft Office
Quick apply
18h
Associate - Motor and Large Loss
Keoghs —Glasgow
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Associate Practice Development Nurse-Practice Development
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Monday to Friday
- Military
13d
Store Associate (23128)
Barnardo's —Anniesland
- £13.45 an hour
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
1d

I want to receive the latest job alerts for support associate in glasgow, glg

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Support Collections Associate Glasgow

Aimée Willow Connex
Glasgow

Apply Now

Job details

Qualifications

Analysis skills
Communication skills

Full job description

Customer Support & Collections Associate - Glasgow Credit Control
Glasgow - Scotland

You will need to develop a deep understanding of the asset finance businesses, products and processes. You'll use your exceptional interpersonal skills to deliver good customer outcomes ensuring alignment to divisional objectives. An inquisitive nature, strong initiative, problem solving skills and a customer-first approach are key to success in this role.

RESPONSIBILITIES

Customer:

- Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies
- Confidentially and empathetically communicate with customers through channels including telephone, post and email
- Understand customer circumstances through appropriate techniques, including structured questioning and use of income and expenditure analysis
- Provide clear explanations of repayment options and independent sources of debt advice to empower customers to make informed decisions
- Identify and respond to customer vulnerability ensuring an appropriate level of care, seeking additional support where needed.

Policies & Procedures:

- Apply the Collections and Recoveries Standards, and associated procedures, to all customer dealings
- Identify and log customer dissatisfaction in an appropriate and professional manner whilst adhering to complaints/escalation process
- Escalate complex queries or situations that cannot be resolved at first instance
- Identify improvements to enhance customer and/or Bank outcomes
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

- Prior experience in collections/recoveries, ideally in relation to lending products
- Experience with vulnerable customers
- Exceptional communication and interpersonal skills
- Excellent analytical skills, with the ability to assess customer circumstances and identify appropriate strategies, applying judgement and decision making skills
- The ability to demonstrate emotional intelligence, resilience and empathy
- Strong teamwork skills, able to collaborate effectively while maintaining individual workload in a fast paced environment

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE/CAN:

- Deliver excellent customer service via previous customer facing roles with excellent and professional telephony skills
- Knowledge of collections and recoveries regulatory requirements and industry standards
- Proficiency in Alfa Financial Software

Apply for this Job

Apply Now

Refine Your Search

support associate jobs in glasgow, glg

Customer Support Collections Associate Glasgow

MULTIFUNCTIONAL SALES ASSOCIATE (12 hours- Buchanan Galleries- TEEN)

Urban Outfitters Sales Associate Fixed Term - Glasgow, Scotland

Stock Associate - Buchanan Galleries, Hollister

Associate - Large Loss/Catastrophic Injury Claims

Sales Associate

Sales Associate

In Store Merchandiser

Restaurant Associate

Junior User Researcher - Associate Consultant - Digital Excellence

Business Development Systems Associate

Privacy Compliance Coverage - Associate

KTP Associate; Safety Assurance of AI-based Energy Sector Applications

JUNIOR SALES ADVISOR

Inventory Associate

Associate Director

Administrator (Support & Operations)

Associate - Motor and Large Loss

Associate Practice Development Nurse-Practice Development

Store Associate (23128)

I want to receive the latest job alerts for support associate in glasgow, glg

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected