Web manager Work, Jobs in Glasgow, Glg (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Profit sharing
- Health & wellbeing programme
Quick apply
11d
Marketing Executive
Celtic Football Club —Glasgow
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
Change Manager - Glasgow Tribunal Centre
HM Courts and Tribunals Service —Glasgow
- £35,335 - £37,847 a year
- Part-time
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
4d
Graduate Systems Engineer (Guardian Mobile)
Motorola Solutions —Glasgow
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
- Employee stock purchase plan
- Employee assistance programme
5d
Inside Sales Account Manager - VRC
Dell Technologies —Glasgow
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service Manager
Kent Foods Limited (The Albex Group) —Paisley
- £27,500 - £30,000 a year
- 8 hour shift
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
React Frontend Engineer
Iberdrola Group —Glasgow
- Up to £65,500 a year
- Full-time
- JavaScript
- APIs
- Agile
- Annual leave
- Employee discount
8d
Project Manager
NTT Ltd —Glasgow
- Project management
- Office experience
Research Manager (B3)
Consumer Scotland —Glasgow
- £49,401 - £59,152 a year
- Full-time
- Presentation skills
- Organisational skills
- Communication skills
1d
Project Manager
NTT Data UK —Glasgow
- Project management
- Office experience
Stockroom Assistant
Chisholm Hunter Ltd —Glasgow
- From £12.71 an hour
- Full-time
- Employee discount
Quick apply
Marketing Manager
Vision Spaces —Paisley
- £33,000 - £38,000 a year
- Full-time
- IT
- In-person
- Free parking
- Employee discount
Quick apply
10d
Senior Health Information Scientist
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Part-time
- Hybrid work
- Master's degree
1d
General Sales Manager
Lookers —Hamilton
- £50,000 - £80,000 a year
- Monday to Friday
- Customer service
- Driving
- Leadership
- Annual leave
Quick apply
Dispatch Administrator
Chisholm Hunter Ltd —Glasgow
- From £12.71 an hour
- Weekend availability
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Risk Manager / Senior Risk Manager
Turner & Townsend —Glasgow
- Full-time
- IT
- Communication skills
Quick apply
Technical Lead
Unicard —Glasgow
- Hybrid work
- Java
- AWS
- JavaScript
Salesforce Developer
Barclays —Glasgow
- Salesforce
- Java
- APIs
4d
Sales Manager - Moxy Glasgow Merchant City
Hotel Co 51 —Glasgow
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Quick apply
10d
Merchant Manager - Scotland
Etex Group —Grangemouth
- CRM software
- Sales
- Salesforce

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Customer Support Specialist (Application Support)

Symology Ltd
Falkirk

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
11 days ago

Benefits

Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Falkirk, Scotland, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Falkirk, Falkirk: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Falkirk

Quick apply

Refine Your Search

web manager jobs in glasgow, glg

Customer Support Specialist (Application Support)

Marketing Executive

Change Manager - Glasgow Tribunal Centre

Graduate Systems Engineer (Guardian Mobile)

Inside Sales Account Manager - VRC

Customer Service Manager

React Frontend Engineer

Project Manager

Research Manager (B3)

Project Manager

Stockroom Assistant

Marketing Manager

Senior Health Information Scientist

General Sales Manager

Dispatch Administrator

Risk Manager / Senior Risk Manager

Technical Lead

Salesforce Developer

Sales Manager - Moxy Glasgow Merchant City

Merchant Manager - Scotland

I want to receive the latest job alerts for web manager in glasgow, glg

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